New Students
YOUR FIRST MOUNTAINEER CARD
You may go to either the Bennett Tower or Mountainlair Mountaineer Card Office to get your first Mountaineer Card. You need to be registered for classes, and you must present a driver's license or some other valid form of photo identification.
Photos are taken during New Student Orientation and are distributed later that same day.
Q&A
Question
What does the Mountaineer Card do?
Answer
It combines the functions of the PRT card, ID card, food service card and library cards. This card will be used to determine your access to activities and services such as WVUp All Night, computer labs and the University Health Service. It also allows you access to athletic events and facilities, Student Recreation Center, games areas and the residence halls. You will need your Mountaineer Card for testing and to check books and materials out of the WVU Libraries. The Mountaineer Card offers an online debit plan called Mountie Bounty. This card is valid as long as you are a registered student at WVU.
Question
When can I pick up my Mountaineer Card?
Answer
You may pick up your card at the location where you had your photo taken. Offices are located in the Mountainlair and Bennett Tower. The Bennett Tower office will be open 8:15am- 4:45pm weekdays. During the fall and spring semesters, the Mountainlair office will be open 12:30 - 4:30pm weekdays.
Question
What do I need to pick up my Mountaineer Card?
Answer
You will need to be registered for classes, and present a driver's license or some other photo identification.
Question
When will the Mountaineer Card be activated?
Answer
Your card will be activated on the first day of classes or, if you register late, as soon as the information transferred to the Mountaineer Card Services from Admissions & Records indicates you have been assesed tuition and fees. This process occurs regularly. A note for summers: your card is active only when you are enrolled in classes for the current term.
Students enrolled in the fall may pay a continuing fee to use the campus facilities by contacting the Office of Student Accounts. You may be eligible for the Summer Recreation Center membership. Visit the Student Recreation Center for information.
Question
May I loan my card?
Answer
No. The cards are non-transferable and violators may be subject to disciplinary action. Your card should be carried with you at all times. Remember too, that you may have placed dollar values on your card.
Question
Is there anything special I should know about the Mountaineer Card?
Answer
For your card to work properly, it must not be broken, scratched, bent, have stickers on it or have holes punched in it. If the card is broked or damaged, it may not be accepted by some units.
Question
What is the debit plan Mountie Bounty?
Answer
Mountie Bounty is a great way to secure your food allowances and use other services. These convenient debit plans allow you to place funds in an account that you access with your Mountaineer Card. There are no set-up charges or transaction fees and no minimum balances are required.
Question
How does it work?
Answer
When the card is swiped through the reader, the account number on the card's magnetic stripe is read and the purchase amount is deducted from the balance in your prepaid account. With the Mountie Bounty account on your Mountaineer Card, you may enjoy the food from the dining halls, Hatfields, the Lyon's Den, Brew & Gold Café, McCoys, Sports Café, Mean Gene's, Waterfront Café, and Bits and Bytes with other locations being added. Mountie Bounty can be used for dining and options such as the WVU Bookstores, WVU Copy Centers, Dong's Express, JACS, WVU Technology Support Centers for repairs and parts, University Health Services, Sbarro, and the WVU Parking Office for fines, as well as some vending machines. Mountie Bounty is required to print jobs at the computer labs and can be used to make copies at the WVU Libraries. Mountie Bounty may also be used to activate washers and dryers in the WVU owned residence halls.
Question
How do I add funds to the debit plans?
Answer
You may mail or make a deposit at the Office of Student Accounts in Stewart Hall or at the SABO Cashier's Office in Bennett Tower. You may call to add funds to your card with VISA, MasterCard or Discover. You may call the Office of Student Accounts at 304-293-4006 or Student Affairs Accounts Receivable at 304-293-3621. You may also add Mountie Bounty to your card with cash at 13 CSVTs (Add-Value Stations). The Add-Value Stations are located at the Mountainlair, White Hall Computer Lab, Wise Library, Evansdale Library, Law Library, HSC Library, and some residence halls.
Question
Can the Mountaineer Card be used for the PRT?
Answer
Yes - if you paid the appropriate student fees you may use your card to ride the PRT. If you have a tuition waiver or are taking only Extended Learning classes, your card will not allow you access to the PRT. A semester PRT pass is available at the WVU bookstores. If the PRT fee is waived, you may go to the graduate office and have the waiver removed or pay per ride.
Question
May my card be used for other local transportation?
Answer
Yes - West Virginia University has made arrangements with Mountain Line Transit Authority so that anyone with a valid WVU I.D. can ride the Mountain Line buses for free. This service is not limited to the WVU campus, but anywhere the buses provide regular service in our local community.
Question
Can I get a new picture?
Answer
Yes, but you must pay the $10 card replacement fee and turn in your old card. Go to either Mountaineer Card office listed in this document.
Question
What if I withdraw or sit out a semester or two?
Answer
You should turn in your card to Admissions & Records or to one of the Mountaineer Card Services offices for safekeeping. This Mountaineer Card will be activated when you return to classes. If you lose the card, you will need to pay the $20 card replacement fee.
Question
What if my card does not work?
Answer
You may go to the Mountainlair or Bennett Tower Mountaineer Card Services offices 8:15 a.m. - 4:45 p.m. weekdays from Aug. 16th thru Sept. 1st. Offices are located in the Mountainlair and Bennett Tower. Beginning Sept. 5th, the Mountainlair office will be open 12:30pm. - 4:45pm, weekdays, with Bennett Tower maintaining the 8:15 am.- 4:45pm. hours.
Question
What if I lose or damage my card?
Answer
If your card is lost or stolen, you should notify the Mountaineer Card Services office immediately so that your account may be turned off. Call 293-CARD (293-2273). You may go to the Mountainlair or Bennett Tower Mountaineer Card Services office. There is a $20.00 replacement charge for lost/stolen cards. If your card is damaged or broken, take your card to either Mountaineer Card Services office for replacement. The replacement fee for damaged or broken cards is $10.00. These charges are placed on your student billing account and should be paid at the Cashier's office within 10 days.