Tips to Organizational Success
Correspondence
Memos – a brief note (typed on letterhead if official) given to one or more persons. A memo usually describes an attachment or upcoming event/ meeting.
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MEMO
Date
To:
From: (initial final copy(s))
Subject:
Body
Cc: Advisors & others involved
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- Letters
– written to inform, update, persuade, respond to, etc. a person or another organization. Formal letters are usually typed and printed on letterhead. Courtesy Copies (Cc) should also be given to additional involved parties.
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LETTERHEAD
Date
Addressee
Greeting (Dear, To Whom It May Concern, etc.)
Body
Closing (Sincerely yours, Thank you, etc.)
(written signature)
Typed Signature
Title
Cc: Advisors & others involved |
- E-mails
– Sometimes, the most convenient and efficient way to communicate with a large group or administrators is electronically. When using e-mail, always be sure to send a courtesy copy (Cc:) to your advisors and all officers.
- Campus Mail vs. U.S. Mail
– Campus mail is an easy, FREE way to send mail to any department or PO Box on campus. When addressing the envelope, make sure you write, "Campus Mail" in the upper right hand corner (where the stamp usually goes). Also, if your organization has a postal code, mail can be sent to anywhere outside of the campus through campus mail by writing the code in the upper right hand corner. Campus mail can be sent out from any designated campus mailbox such as the Mountainlair, SOS office, Puritan House, etc. DO NOT PUT CAMPUS MAIL IN U.S. MAIL BOXES!!!
- Financial Planning/ Budget Development
"As a process, a budget allows for the participation of constituents and consensus building with regards to levels of funding by program, revenue source, and standards of accountability." --Woodard, 1993
A budget serves as a plan for program revenues and expenditures. The budget process
should consist of the following steps:
- PROGRAM GOALS—What do you plan to do?
- ESTABLISH A BUDGET PROCESS—Design budget/ expenses process that is acceptable to all members.
- PROJECT REVENUES AND EXPENSES—Present this to the executive group for approval.
- REVISE— Make necessary revisions to the budget based on feedback from group members/ executive group.
- APPROVAL— The budget is adopted by members at large.
The adopted budget then becomes your organization’s "financial road map" for the year. It can change if circumstances dictate such but for the most part, the budget is a plan to be followed as prescribed by the by-laws of your organization.
The Treasurer should design a budget request process and provide periodic reports to the executive members and the members at large.
--Dunkel and Schuh, 1998
(See sample budget form on the next page)
Sample Budget Form
Previous Year Current Year
Revenue
Dues and activity fees ______________ ______________
Student Govt. Allocation ______________ ______________
Services rendered ______________ ______________
Commissions ______________ ______________
Sales ______________ ______________
Fundraisers ______________ ______________
Program receipts ______________ ______________
Other receipts ______________ ______________
Prior year carried forward ______________ ______________
TOTAL REVENUE ______________ ______________
Expenses
Office supplies ______________ ______________
Printing/ Copy services ______________ ______________
Postage ______________ ______________
Equipment rental ______________ ______________
Program expenses (Develop budget for each program)
Newsletter ______________ ______________
Speakers ______________ ______________
Supplies ______________ ______________
Travel ______________ ______________
Outstanding debt ______________ ______________
Miscellaneous expenses ______________ ______________
TOTAL EXPENSES ______________ ______________
BALANCE ______________ ______________
Planning Programs
Why is programming necessary in your organization?
What are the goals of your organization’s programs?
What kind of programs can your organization accomplish?
These are all questions that need to be considered prior to the onset of planning a program. Programming can be a valuable tool for an organization to educate the students, faculty, or public about certain issues or platforms that concerns your organization. No matter what a program goal might be, there are a number of factors to consider when planning an event.
- Who is it designed to attract? What is your target audience?
- What will be the cost of the program? Will this cost be retrieved or lost?
- Where will the program be held? Is the location accessible/ practical?
- How should it be publicized?
After an event has been completed, it is crucial to do a follow-up evaluation. This evaluation will be used as a guide in planning this event in subsequent years. Evaluations should be performed by both the planners and the participators and should ask:
- Was the program effective?
- Where do improvements/ changes need to be made?
- Did the program meet expectations/ goals?
- What were the reactions of the audience to the presenters/ materials?
- Compare the positives vs. the negatives.
Promotion and Publicity
"Doing business without advertising is like winking at someone in the dark. You know what you are doing, but nobody else does."
--Steward Henderson Britt
Promotion and publicity are essential parts to any program or event and should be considered a top priority during the planning process. After all, what is the point in holding an outstanding program if no one attends? It is important to remember to publicize both before an event as well as follow-up publicity after the completion of an event.
The first thing to keep in mind when thinking about promotion is to PLAN AHEAD! Prepare a working calendar including times when promotional design, printing and distribution are due. Leave enough space in your budget to spend on adequate publicity. Always allow enough time to get the word out about your program.
There are many outlets for advertising an event at West Virginia University. Some techniques will prove more useful for certain types of events or organizations than others will. It is also a good idea to use them in combination
with another to ensure a broader advertising area. None will guarantee an audience or response, but used creatively and supplemented with new ideas, these techniques should help any publicity effort.
Word of Mouth – Probably the oldest and easiest medium to publicize. Encourage friends, students, and faculty to talk about the event in classes, meetings, parties and residence halls. Get people talking and interest will spread.
Newspapers – Both display and classified ads can be purchased for publicity purposes. The Daily Athenaeum publishes the "Campus Calendar" which reports programs, events, and organization meetings. Also, feature coverage can be requested both before and after an event. You can contact the Arts & Entertainment staff (293-4406) for help in creating your ads.
- Daily Athenaeum – advertising 293-4141, newsroom 293-5092
- Dominion Post – advertising 291-9420, newsroom 291-9433
Radio – Arrange for radio interviews with the planners of an event and, if possible, with the speakers or guest of an event. If a musical group is attending, ask the radio station to play their recordings. It may even be
possible to have a live radio broadcast during the event.
- U-92FM/ WWVU-FM – 293-3329 -- Located in the Mountainlair beside the Gluck Theater. You can stop by U92 and fill out a public service announcement (PSA) request form. A copy of this PSA request form is located in the Appendix. In addition, you may drop off any fliers you have advertising the event; and, you may fax the information to U92 at 293-7363. Announcements may be dropped in the mail (use campus mail... it’s free!) and addressed to: Kim Harrison, U92 FM, PO Box 6446, West Virginia University. You can also explore the possibility of appearing on Feedback, the half-hour news program that airs on Wednesday evenings at 7:00pm. For more information on this program call 293-6397 and ask for the News Director. Remember to check out U92’s web page at
http://www.wvu.edu/~u92 (click on the "Public Affairs" link to submit a PSA online). You can send e-mail to U92 directly from their web page.
- WCLG – 292-2222
- WZST 101 – 292-1101
- West Virginia Radio Corporation – (WAJR/ WVAQ/ WKKW) –
296-0029
- West Virginia Public Broadcasting – 1-800-633-4560
- Student Administration has a PR person available to help students with publicity issues. Please contact Stephanie Taylor at 293-7019.
Television – Check for local news and interview programs.
WNPB, Morgantown – 293-6511
WBOY, Clarksburg – 623-3311
WDTV, Clarksburg – 842-9388
- Channel 3 (Public Access) Mail to: PO Box 599, Dellslow, WV
Direct mail – Obtain mailing lists of Student Organizations from the SOS office or on the web site www.wvu.edu/~sos. Also, obtain address lists of area businesses from the Morgantown Chamber of Commerce at 292-3311.
Internet – The Internet is a great way to reach a lot of people from many different areas. Start a web page for your organization; this can be done through the Student Organization Services Office. Just fill out the form located in the Appendix of this handbook or obtain one from the SOS office and web space will be provided to you through the WVU server. If assistance is need in designing this page, contact the SOS web master, Steve Kenwolf at 293-4397 or e-mail wvusos@yahoo.com. Also, you can send out mass e-mails to others students and encourage them to forward the information. University e-mail addresses can be obtained from the University Directory.
Signs, Banners – Small signs can usually be posted on any University Building bulletin board not otherwise restricted for specific use. Be sure to abide by building adhesive medium (tape, staples, tacks, etc.) codes and also if materials have to be authorized by a building stamp. Ask for permission to post signs at area business such as grocery stores, gyms, restaurants, etc.
For large banners there are special locations around campus available by reservation.
- Stansbury bridge (contact Ryan Dunn, Program Advisor for Leadership Development, Student Organization Services
293-8201)
- Mountainlair Food Court (contact Ryan Dunn)
- Evansdale Residential Complex (contact Kathy Nicholas, 293-3250)
Form a PR Team – A small committee or committees can be formed from your organization to go and speak at Student Organization meetings or even City Council meetings.
Logos – A logo is a trademark or a symbol that is consistently associated with a product, an event or a series of events. It should be used on all visual publicity materials.
Buttons/ T-shirts/ Bookmarks/ Balloons – All can be worn by committee members or given out to potential attendants to advertise the event. They can also be used as admission to the event or used for display purposes to attract interest.
Flyers/ Pamphlets – These forms of advertising can be directly mailed to interested individuals and groups or appropriate academic departments. They can also be distributed by hand or posted on a bulletin board.
Student Organization Wing Trophy Case – This can be used to display any awards, plaques, trophies, etc. for any recognized student organization. This is a great way to show off any special awards or honors to the student body that your organization has received. If your organization has something that you would like displayed in this case, just come to the Student Organizations Office or contact Dr. Melanie Cook at 293-4923.
How to Deal with the Media
Student organizations may occasionally be called upon to help explain current events to the public via the media. If you are contacted by a reporter, or by New Services, for an interview, don’t worry: we’ll be happy to help you. First, here are some helpful tips. Read these for general guidelines; then, call the Student Organization Services Public Relations Assistant (Rontina McCann) at 293-3873, or News Services at 293-6997 for further assistance.
Setting up an interview
Call back right away; reporters are on a deadline.
When a reporter calls you, always find out what kind of deadline he or she is facing.
Ask for the reporter’s name and the media organization for which he or she is reporting.
Don’t play favorites when deciding whether or not to grant an interview to a specific reporter. It may seem like a good idea in the short run, but in the long run it will damage your relationship with reporters and may come back to haunt you.
You have a right to ask the subject of the interview and some sample questions. If you need time to collect your thoughts and the reporter’s deadline allows, offer to call back later at a specific time – and follow through.
Don’t let yourself be ambushed by the media. If a reporter shows up in your office or calls at a time when you are unprepared, reschedule the interview for a time when you feel comfortable.
If you need guidance, call News and Information Services at 293-6997.
Preparing for an Interview
Think of two to three main points you would like to make about your subject.
Gather facts, figures and anecdotes to support your points.
Anticipate questions the reporter might ask and have responses ready.
Have printed materials to support your information whenever possible in order to help the reporter minimize errors. If time allows, offer to fax or mail the reporter printed information in advance of the interview.
Be aware that reporter’s schedules are determined by the "breaking" news of the day. Do not be offended if an interview gets canceled or rescheduled because a more urgent story arises.
During the Interview
If you are being interviewed by phone, the reporter is required by law to tell you when you are being recorded. If you’re not certain, you should ask.
Begin at a basic level. Avoid academic or technical jargon; explain special terms if you must use them.
Be brief! We live in the age of the sound bite. Television and radio stories may use only a 10-30 second cut. The shorter your comments, the less likely they are to be edited. Even print reporters are looking for short, snappy quotes.
There are five C’s to success:
- Speak with conviction.
- Speak in a conversational manner.
- Retain your composure.
- Be confident. Remember that you are the expert.
- Be colorful – tell stories and anecdotes that illustrate your point. Give examples.
Stick to your main points and do not allow yourself to get drawn too far off on tangents. Most people make the mistake of talking too much. Repeat your points if necessary to get back on track. Speak in complete thoughts. The reporter’s questions may be edited out and your response should stand on its own. For example: In response to the question "What effect will you research have on the public," the answer should be: "Research into the causes of declining levels of creek otters will help us stop the recent steep decline and possibly help replenish their number." Not, "It will help us understand the decline."
- Don’t overestimate a reporter’s knowledge of your subject. When a reporter bases a question on information you believe in incorrect, do not hesitate to set the record straight.
- Offer background information where necessary.
- Ask for clarification if you do not understand a question.
- If you do not have the answer, say so. Tell the reporter where to find the information, if possible.
- NEVER
say, "No comment." Instead, if you cannot or do not choose to answer, explain briefly. For example, "It is our policy not to discuss lawsuits currently in litigation" or "I can’t answer that because I haven’t seen the research paper you are referring to."
- Avoid saying things "off the record." Reporters may or may not honor this, and it annoys them. If you don’t want to hear it on the evening news, you had better not say it.
- Be honest. Don’t try to conceal negative information; rather, let your interviewer know what you are doing to solve a problem.
Tips for Broadcast Media
For television interviews:
- Wear solid-color clothing. Stripes, plaids or other designs can cause problems with color TV pictures.
- Look in a mirror, if possible, just before going on camera. The reporter may not tell you that your collar is folded over or your hair is out of place.
- Look at the reporter and not the camera
For TV, Radio or personal interviews:
- Choose a location where you can screen out extraneous noises. Hold your calls and
turn off your computer, if possible. Avoid rooms with loud background hums from air
conditioning or heating units.
- Find out in advance whether the interview is edited or "live." If you agree to a live
interview, be sure you are comfortable thinking on your feet and responding off the cuff.
In edited interviews, do not answer questions too quickly; pause briefly before answering. This helps the reporter get a "clean" sound bite and also has the added benefit of allowing you time to think out your answer.
In edited interviews, it’s O.K. to stop and start over again if you don’t like the way you worded your answer.
Stay stationary in front of the radio or TV microphones and avoid sitting in a chair that rocks or spins. Wandering around or rocking in your chair can cause the recorded volume to rise and fall.
Be aware of and avoid nervous habits such as pen tapping that can interfere with the interview.
After the Interview
Ask the reporter to identify you as being affiliated with West Virginia University.
Ask questions at the end of an interview to test for comprehension. For example, you might inquire, "What do you think is the main story angle here?"
Ask when a story will appear. The reporter may not have an answer, but if he does he’ll be happy to tell you.
If you feel after reflecting on an interview that you misspoke or gave incorrect information, call the reporter as soon as possible and let her know. Similarly, you can call with additional information if you forgot to make an important point.
Give positive feedback to reporters, if merited, after a story appears. Like the rest of us, they usually hear only complaints and rarely get a call or note to say they’ve done a good job.
If an error appears, let News and Information Services know right away. We can advise you on what to do next. Sometimes a correction can be printed or aired. You also will want to prevent the incorrect information from being used as background for future stories.
If you are unhappy with a story, share your concerns with the reporter first. Contacting his or her editor is a last resort.
For radio and TV stories, obtain a tape of the final broadcast if possible and critique your own performance, looking for ways you might improve in the future. Call News and Information Services at 304-293-6997 to let us know when you’ve done an interview so that we can track down clipping or tapes of your story. If you have a clipping or tape, please share a copy with us. If the interview was with a reporter from a distant location, you might ask her to mail or fax a clipping of the story.
--Rebecca Lofstead, Director of News and Information Services
West Virginia University
Office Etiquette
It is important to remember that even though you are students, if your organization maintains an office in the Mountainlair, it needs to be considered a business-type atmosphere because there are nearby university departmental offices in operation. Typical office etiquette should apply at all times. This means:
If you take a call for someone else, write a message.
If you get a message, always return contact.
Be helpful; if you can’t answer a question, direct the question to someone who can.
Be respectful of others’ desk, files, mail, etc. DON’T BE NOSY!
Do not borrow items without asking first. Make sure to return the items!
Try to keep the noise level to a minimum, especially if someone is on the telephone.
Make sure the office is locked when left unattended.
Don’t give out office keys to unauthorized people.