Debit Regulations
Upon your initial deposit, Mountaineer Card Services will establish an electronic account balance in your name and validate your Mountaineer Card for use in electronic readers. You may then use these funds for purchases wherever the Mountaineer Card is honored. Damaged or broken cards will prohibit purchases.
- The cardholder is responsible for safeguarding his/her card. Should the card become lost or misplaced accidentally, by theft, or for any other reason, notify Mountaineer Card Services immediately at (304)293-2273. The cardholder assumes responsiblity for purchases made against his/her account prior to notifying Mountaineer Card Services. Only the balance at the time the card is reported missing and invalidated can be protected.
- Once Mountaineer Card Services has been notified about a lost or stolen card, the account will be deactivated until the rightful owner has the card reactivated. Only Mountaineer Card Services can reactivate a card once it is reported as lost or stolen.
- Refunds are available only to students who graduate, officially withdraw, or are no longer enrolled at WVU. They have 125 calendar days to request a refund in writing. Send refund requests to Mountaineer Card Services, G-118 Bennett Tower. The balance will be verified and your request forwarded to the cashier's office to process. The refund will be sent to the local mailing address you have on file. Cash withdrawals and cash refunds are not permitted. Note: If there is an outstanding balance on your student account for tuition, fees, room/board, or other miscellaneous charges, any refund from your debit card plan will go to offset these balances.
- If 125 days after graduation, withdrawal or the end of enrollment at
WVU there is any balance remaining in your WVU Dining Dollars or Mountie
Bounty account, the account will be evaluated. A processing charge of
$10.00 may be levied on any remaining balance. Balances less than the
processing charge will be transferred as the processing charge for the
account. Cash refunds are not made.
- Twenty-five dollars is the minimum deposit amount for Mountie Bounty.
- There is a $20 replacement charge for lost or stolen cards. There is a $10 replacement charge for damaged cards that are presented for replacement.
- Cardholders may request a statement of transactions at any time by writing to Mountaineer Card Services or appearing at the Mountaineer Card Services office. Statements will be produced only upon request and issued only to cardholders. A fee may be charged for repeat requests.
- The cardholder agrees to abide by all rules, regulations, policies, and procedures specified by the Mountaineer Card Debit program. Card use may be suspended if the cardholder violates any rules, regulations, policies, and/or procedures or breaches, in any way, any term or condition of this agreement. Future changes in terms and conditions regulating use of this card will apply to all cards in circulation and use at that time and will supercede the terms and conditions in effect at the time the card was acquired