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All Common Questions

These questions supplement the What You Need to Know topic guides, where you can find more information.

Information will be added and updated throughout the fall. If you can't find the answer to your question, please submit a question or email returntocampus@mail.wvu.edu.

Are athletes' test results included in the campus testing results?

Yes, test results for athletes and athletic staff are included as part of the student and faculty/staff campus testing results, respectively. They were added to the dashboard on September 30, 2020. The first day athletic testing results are reflected on the dashboard is September 2, 2020.

Am I going to be locked out of a building if I don’t have my electronic pass?

The passes will not be electronically integrated with door locks on campus. However, all students, faculty and staff should be prepared to present this pass, which has a date stamp, if requested.

Am I required to show my pass to anyone who asks? Or only to supervisors and/or instructors?

All students, faculty and staff should be prepared to present this pass, which has a date stamp, if requested. Displaying your pass when asked signals respect for others and your shared concern for the well-being of our campus communities.

Are best practices available for instructors teaching in-person classes? For example, is it acceptable to provide handouts that are passed from student to student?

Yes. View COVID-19 Instructor Expectations and Best Practices on the Faculty website. In that example, instructors should hand out each paper rather than allowing them to be passed from student to student. Alternatively, instructors could put the handouts on the seats prior to the start of class or use electronic versions.

Are clinical faculty who generally follow WVU Medicine guidelines required to do the daily wellness survey?

Clinical faculty, clinical fellows and health sciences residents are not required to complete the daily survey. They should continue to follow appropriate WVU Medicine guidelines on symptom monitoring.

Health sciences student learners, and health sciences teaching and research faculty and fellows are required to complete the daily survey.

Lastly, WVU Medicine and practice plan employees assigned to the Health Sciences Center campuses to provide support are required to complete the daily survey.

ITS is working diligently to ensure those not required to complete the survey do not receive the daily email. However, this will take some time to finalize. We ask for your patience in the interim.

Are faculty required each day to see the green pass on students’ phones?

No. Instructors are not required to check for passes. Faculty may use their discretion in determining whether this is necessary for face-to-face courses. That said, all students, faculty and staff should be prepared to present this pass, which has a date stamp, if requested. Displaying your pass when asked signals respect for others and your shared concern for the well-being of our campus communities.

Are hybrid employees required to complete the telecommuting agreement?

Yes. Any employee who is performing a combination of remote and onsite work this fall is required to complete the telecommuting agreement.

Are leased office spaces cleaned by outside agencies? If so, how often will they be cleaned?

Under WVU’s leasing agreements, if the University is not responsible for a building, we are not responsible for cleaning it. That said, we are working with building management for our leased spaces to address cleaning concerns.

Are masks required to be worn outdoors as well as indoors on campus?

Masks and face coverings are required on all WVU campuses at all times in all public places, except when eating.

Related questions:

Are spring classes online?

For the spring 2021 semester, WVU will continue its strategy of reducing some classroom density and moving others online to slow the spread of COVID-19. The majority of seats will remain online. Half of the course sections offered will be either completely in-person or offer an in-person component in a hybrid format. Many of these in-person and hybrid classes will be for freshmen and graduate students. Capstone and hands-on courses for graduating seniors will also be offered in person whenever possible.

Visit Course Delivery Formats for more about the types of courses being offered.

Are supervisors expected to be flexible when addressing the ever-changing school and childcare situations that caregivers face?

Given the evolving nature of the COVID-19 pandemic and the drastic alteration to patterns of work, transportation, family support, childcare, travel and other fundamental modes of life, we expect our leaders, managers, supervisors, faculty members and researchers to model flexibility and foster a community of wellness and awareness to the maximum extent possible.

Are the daily wellness surveys mandatory? Updated

Yes. All members of the WVU community will participate daily to monitor for symptoms that could lead to potential community spread of COVID-19. Those who respond to the wellness survey and exhibit no symptoms will receive an electronic “pass” for that day on their personal device.

The electronic pass may be required to access certain areas/buildings on campus.

Students, faculty and staff will not be required to take the COVID-19 daily wellness survey Saturday, Nov. 21 through Monday, Jan. 18, but are encouraged to continue to self-monitor their symptoms during winter break.

Related questions:

Are WVU Medicine shuttles still open for employees?

The shuttles are currently running for employees. Masks are required at all times on the shuttles. Social distancing should be observed, and shuttle drivers routinely wipe down surfaces to help protect employees.

Are WVU-branded masks required or may we wear personal masks?

You may wear your own mask as long as it adheres to CDC guidelines for face coverings and it does not display any offensive messages/language.

If you do wish to buy WVU-branded masks, we've compiled a list of vendors selling WVU-branded face coverings.

Are WVU’s testing numbers included in the numbers Monongalia County and the state release?

All positive results are sent directly to the state via Q-labs or Quest. The assignment of those cases to a particular county, however, is based upon the address information included on the lab report. That may cause variance between positive case counts for WVU and Monongalia County. In addition, there may be some cases where positive results do not represent a new infection but rather someone who is already known to the health department as having had infection in the recent past. We are working on identifying methods to parse out these cases on WVU's dashboard.

Learn more about how Monongalia County Health Department counts students, faculty and staff who are tested for COVID-19 when there are positive cases.

As an employee, will I be required to clean my office space on a daily basis?

While Facilities and Services will continue to clean offices and workspaces based on CDC guidelines, additional care should be taken to wipe down commonly used surfaces. Before starting work and before leaving any room in which you have been working, employees must wipe down all work areas with EPA-registered 60% alcohol solution. This includes any shared-space location or equipment (e.g., copiers, printers, computers, A/V equipment, coffee makers, desks and table, doorknobs, etc.). Tissues, hand sanitizer and disposable wipes may be requested from your building supervisor. These items also are available for purchase in Mountaineer Marketplace (using the PPE Request Form).

As an instructor, am I allowed to ban face gaiters in my class?

No. Research from our health experts show the gaiter WVU is providing is effective in slowing the spread of COVID-19. As such, these gaiters will be permissible in all classes.

As an on-campus instructor, should I encourage students to download the NOVID app?

Use of the app is completely voluntary, but encouraged. The NOVID app detects when a user is close to other NOVID app users. If someone reports as positive in the NOVID app, all other users who have been in close contact will receive a notification, encouraging them to self-isolate or get tested even before they experience symptoms. Although WVU will not receive any information from the app, it allows users to take precautions to keep themselves and those around them safe.

As an on-campus instructor, what should I do if my results from the daily wellness survey say I can’t come to campus to teach?

Consult with your department chair and let them know you are not able to come to campus. Through that consultation, you can make the decision to temporarily deliver your courses online or find coverage for your class.

Can I quarantine in my residence hall room?

Yes, if you're asked to quarantine because you are a close contact of someone who tested positive for COVID-19, follow these steps to quarantine in your residence hall.

Can I still come to campus even though events are canceled?

While WVU is unable to offer on-campus events this semester, the Visitors Centers are currently taking reservations for limited campus tours though, availability is extremely limited. We encourage only students who plan on attending WVU for the Spring 2021 or Fall 2021 term to visit. Registrations can be made in advance.

If you are an underclassman, please consider attending a virtual event:

Can I still use in-person resources (Libraries, etc.) even if I don’t have classes on campus?

Yes, but anyone who plans to use any campus facility, resource or service needs to be tested for COVID-19 and receive a negative result prior to physically being on campus.

Can I take classes online if I'm not comfortable with returning to campus?

We understand that everyone's comfort level may be different. The best thing to do if you're uncomfortable with returning to campus is to contact your adviser to discuss your schedule.

Students who have a disability or verified medical reason to have a remote learning schedule should contact the Office of Accessibility Services for accommodations.

Can incoming international students have online-only class schedules?

New international students must have at least one in-person course. If you are an international student and need guidance, contact the Office of Global Affairs at 304-293-6112.

Can student organizations have events after Thanksgiving Break since students aren't returning to campus?

Just as student orgs continued engagement and activities last semester and over the summer, student orgs can continue to meet virtually Nov. 24-Jan. 19 even though students will be away from campus.

Can students sit with friends in the dining halls and food courts?

Yes, as long as they practice appropriate physical distancing, and if not eating, wear a mask.

Related questions:

Can upperclassmen withdraw or take a semester off?

We understand this semester may not be what you expected, but we recognize your right to make this decision. We hope that you will let us help you on your next steps and will reach out to your adviser and the Mountaineer Hub, as it may affect your financial aid status. They can work with you to develop an easier plan to return to campus when you determine it is the right time to do so.

Current students who have scheduled courses and are considering not returning should follow the Registrar’s withdraw policy to ensure course withdraw, housing cancellation (if necessary) and cancellation of financial aid.

If you are a first-time freshman, you have the option to defer admission.

Can we purchase WVU masks and gaiters so we have more than one?

Yes, we've created a list of vendors selling WVU-branded masks and gaiters.

Do contractors working on campus and other visitors have to complete the wellness survey? Do we have to notify someone if we expect a visitor?

No, contractors and visitors won’t take the survey, and the University strongly discourages all non-essential visitors. Contractors and visitors who are required on campus to perform certain services must follow recommended CDC and OSHA guidance, as well as federal, state and local guidelines. They are also required to comply with the University's COVID-19 policies and procedures.

All visits must be coordinated with the appropriate WVU host with as much notice as possible. The host is responsible for sending and ensuring completion of the Visitors and Contractors Self-Screening Checklist. See What You Need to Know: Visitors for additional details.

Do I have to complete the wellness survey on weekends or days I don’t work, or before I’ve clocked in?

Although it is not required that you complete the survey on days that you are not scheduled to work, we strongly encourage it. This is a daily survey that only takes about 1 minute to complete.

We appreciate everyone making a good-faith effort to complete this survey seven days a week, as illness can occur on days you don’t work, teach or attend class. Understanding the health of our community through current, comprehensive data will help guide decision-making, including when it’s safe to bring more people back to campus.

If you have an approved leave request with multiple days off, you won’t face discipline for failing to submit a daily survey. However, you should resume the survey on the day you return to work.

Do I have to pay the online fee?

Students originally in online degree programs will continue to have online-only classes and will be expected to pay the online learning fee.

However, students in degree programs that would normally be learning on campus will not pay an online learning fee for any hybrid or online-only classes they have this fall.

Do I really have to wear a mask in class?

Yes, research has shown that the virus can spread quickly in close quarters. Wearing a mask prevents you from spreading the virus. It is important to remember that carriers often spread the virus before they exhibit any symptoms. The University is asking for your cooperation for the safety of faculty, staff and students. Instructors can request clear masks to use in conjunction with the plexiglass shields in front of the lectern to improve intelligibility.

Instructors should refer to the guidelines for ensuring safe classroom behavior for the University's approved COVID-19 syllabus statement and guidance for setting classroom expectations and handling disruptions.

Students should review the Student Health and Safety Policies for additional expectations.

Related questions:

Do students have to wear masks in the dining halls and food courts on campus?

Yes, as they move about the space to get their food and when they leave. However, no, when they are sitting at tables eating, while also practicing appropriate physical distancing. Where possible, seating will be arranged so that physical distance exists between tables. Where that is not feasible, plexiglass dividers or other steps still under review will be taken.

Related questions:

Does "out of state travel" apply to employees who live out of state?

Anyone traveling domestically outside of West Virginia is subject to a 5-day self-quarantine/self-monitoring period. This does not include commuting to work for employees who live out of state.

Does the wellness survey track my location?

No, the survey app does not track your location. WVU is not requiring the use of a location-tracking app and will instead rely on human tracers and traditional methods when contact tracing is necessary. The wellness data you submit in the survey will be kept confidential. It provides valuable insights that will help the University understand rates of infection and make appropriate decisions moving forward.

How are faculty and staff disciplined if they come to campus without an approved boarding pass?

Although the University is making participation in the wellness monitoring survey mandatory, the University does not plan to take immediate disciplinary action against any staff or faculty member because they failed to complete the survey on any given day, especially those individuals who are scheduled to work remotely. However, if an individual goes several days or weeks without completing the survey, the University will raise this issue with their supervisor and ask the supervisor to have a conversation with the individual about the importance of participating in the daily wellness survey.

That said, if an individual is scheduled to report to work physically on campus on a particular day and declines to participate in the survey, the survey will state that the individual is not allowed to come onto campus that day and the survey asks the individual to call their supervisor to discuss further. If the individual continues to decline to take the survey for a day they are scheduled to report physically on campus, they will be required to take the day as annual leave, if leave eligible. If not leave eligible, the individual will take the day as unpaid.

Employee Relations will be spot checking usage of the wellness survey. If it is determined that an individual is not completing the survey and coming onto campus, the individual’s supervisor will hold an initial discussion. If the individual continues not to use the survey regularly after a discussion with their supervisor, they may face disciplinary sanctions.

How are supervisors informed if one of their employees has been approved to work remotely?

Telecommuting agreements are submitted to the HR partners, who will work to provide copies and discuss approvals with the supervisors and leadership. Please contact your HR partner if you have questions or need clarification.

How can I meet with my adviser?

Meetings with advisers will be held remotely using teleconferencing tools.

How can I report an off-campus party?

To report a large gathering or a house party close to campus, you can notify University Police by calling 304-293-COPS. In addition, you can report the incident anonymously through the LiveSafe app. Click “report incident,” select “other” and include information in your tip such as the location, time, approximate number of people, etc. If more information is needed, University Police dispatchers may ask you follow-up questions through the app, as well.

How can I tell from my course schedule if my courses are online or in person?

In WVU’s scheduling system, types of classes are differentiated in a number of ways. If your course shows a building location with dates/times on your course schedule, at least some meetings of the course will be in person. Visit Course Delivery Formats for more about the types of courses being offered and how those courses are indicated on your course schedule.

How can instructors enforce the mask/face covering policy in class?

Guidelines for instructors have been developed to help ensure safe classroom behavior. The University also has established Student Health and Safety Policies that include requirements for mask-wearing and adequate physical distancing. While we trust students will understand, support and adhere to the classroom expectations, non-compliant students will be reported to the Office of Student Conduct, removed from the classroom and face disciplinary action.

How do I arrange for a campus tour?

The Visitors Centers are currently taking reservations for limited campus tours and availability is extremely limited. We encourage only students who are plan on attending WVU for the Spring 2021 or Fall 2021 term to visit. Registrations can be made in advance.

If you are an underclassman, please consider attending a virtual event:

Overview

  • WVU’s Visitors Centers are currently offering limited visitation offerings for students interested in attending WVU for the Spring 2021 or Fall 2021 terms.
  • The University strongly discourages students and employees from hosting visitors from other locations on campus or at home.
  • Everyone on campus — including visitors — must follow guidelines for good personal hygiene (wearing masks/face coverings, physical distancing, hand-washing, etc.).
  • No one should come to campus if they are feeling ill.

How do I contact HSC ITS?

Health Sciences faculty, staff and students having technical computer issues can call or email the HSC Help Desk at 304-293-3631, option 1, or hsc_helpdesk@hsc.wvu.edu. For course-specific questions, students should first contact their instructor.

How do I contact the Financial Aid Office?

Please call 304-293-1WVU (1988) or submit an online assistance request. You may also visit the Financial Aid website for more information about financial aid.

Morgan, the chatbot on Mountaineer Hub's website, is another resource for finding information about student accounts and aid.

How do I find my test results?

The campus results dashboard should not be used to monitor individual test results. Students and employees should follow the instructions to access their test results 3-5 days after testing.

Morgantown students should check their MyQuest account settings to ensure they are using their MIX email address as well as the address and phone number on file with WVU. Students who need assistance getting their results from Quest Diagnostics can contact WVU Shared Services at 304-293-6006 or SharedServices@mail.wvu.edu.

How do I find out my account balance?

You can check your student account online by logging into WVU Portal and clicking on the "View Details" tab in the upper right hand corner for direct access to your electronic bill.

If you have any questions about your student account, submit a question online or call 304-293-1988.

Once a month, electronic bills are sent to students who have an outstanding balance on their account. We cannot provide updated bills outside of the monthly bill cycle. For the most accurate account balance, please check your account balance online through WVU Portal.

How do I know if my online course is synchronous or asynchronous, and what does that mean?

For synchronous classes, you may need to log in and join at scheduled times to participate in discussions, testing or live webcasts. Asynchronous classes will require regular participation, but you can complete your coursework on your own time.

Visit Course Delivery Formats for complete descriptions of online course types and examples of how those will appear on your schedule.

How do I reschedule my COVID-19 test?

If you need to reschedule:

  • Log back into myhousing.wvu.edu.
  • Select COVID-19 Testing.
  • Select Continue.
  • Select Schedule an Appointment at the top of your confirmation page.
  • Follow the prompts to cancel and reschedule your appointment.

If you missed your appointment, please call Shared Services at 304-293-6006 for assistance. You will not be able to reschedule using the instructions above.

How do we achieve six foot spacing with 50% classroom capacity?

Current CDC guidance is to maintain at least six feet of distance between individuals whenever possible. However, these physical distancing measures may be difficult to maintain in some public settings (e.g., certain classrooms). Along with enhanced cleaning measures, if students wear masks, practice good hygiene and occupy every other seat in a classroom, the potential spread of COVID-19 should be limited.

How is an asynchronous online course different from a correspondence course?

Correspondence courses are typically self-paced, have little to no student-student interaction and have limited interactions between the student and instructor. Interaction with the instructor in correspondence courses is usually initiated by the student. An asynchronous online course, however, is not self-paced and includes substantive instructor-initiated interaction with and among the students.

Related questions:

How is it not against HIPAA for people to be notified if someone tests positive?

Students, faculty and staff will be notified privately by the local health department if they test positive. Those identified as a close contact will be notified they have been exposed, but no personal, identifying information will be given.

WVU Student Health and WVU Medical Management are also notified of positive cases during the contact tracing process in order to aid in medical care and initiate cleaning and disinfecting processes.

How long will it take for test results to come back? How can I check them?

You should receive your test results within three to five days, depending on lab workload.

For step-by-step instructions for viewing your results, see:

Related questions:

How many negative campus day passes in a row can someone have before they are tested for COVID-19? Will testing be required? What will be done for/about employees or students who have missed long stretches of work or class because of negative passes?

If an individual indicates that they have a symptom, we request that they immediately contact their primary care physician (faculty or staff) or Student Health (students) to discuss the symptoms. The medical provider will determine if testing for COVID-19 should be conducted or if the individual is cleared to return to work or classes.

If a student is required to quarantine or isolate, they will be contacted by the CARE Special Services Unit and faculty members will be notified of the student absence by the Office of the Provost. Additionally, these students may be eligible for the new emergency leave policy.

If a faculty or staff member is required to quarantine or isolate, they should contact WVU Medical Management and their supervisor. Faculty and staff who are out for a COVID-19-related event may be eligible for the University’s special emergency leave plan.

How often should masks be changed out?

As long as a mask does not become damp or wet, it will protect you from COVID-19. If it does become damp or wet during the day, it's important to swap it out for a new, dry mask; there will be locations across campus to pick up a disposable mask in these cases. It's best to wash your mask each evening, and you can do it simply via hand washing with soap and warm water. Let the mask air dry overnight so it can keep its shape and last longer. You can also wash it via washer and dryer with detergent. Consider having a few masks/face coverings to ensure you have a clean mask each day. When taking off your mask to eat on campus, consider bringing a paper bag to safely store it in.

This question was answered by Dr. Clay Marsh during the July 9 Return to Campus Conversation on Public Health and Safety.

How often will employees and students get tested?

In addition to testing symptomatic individuals, WVU is sample testing certain groups of students, faculty and staff to quickly assess and limit the potential spread of COVID-19.

Individuals who may be asked to participate in sample testing include students with in-person classes, those living in residence halls and University Apartments, those participating in athletics, those in the performing arts, specific faculty and staff populations and random samples of students and employees — regardless of whether they have a known exposure or are showing symptoms of COVID-19.

Some of these groups (e.g., student athletes, resident assistants and residence hall coordinators) may be asked to complete testing on a weekly basis based on their potential exposure to COVID-19.

Learn more about sample testing.

Faculty and staff who work on campus and would like to be tested more often can choose to schedule a COVID-19 test weekly at myhousing.wvu.edu.

Free community testing is offered each Wednesday from 9 a.m. to 4 p.m. at the Student Rec Center.

Spring Semester Return to Campus Testing The University will require COVID-19 testing for all students and employees who are returning to the Morgantown campus for the spring semester.

Students, faculty and staff who are required to be tested will receive an email in early to mid-December from CovidTesting@mail.wvu.edu with instructions to register for testing.

How soon will a new employee or a new student get the daily wellness survey?

It may take up to 24 hours for a brand-new employee or newly admitted student to begin receiving the daily wellness survey.

How will bathroom cleanings be handled?

Public restrooms in densely populated buildings will receive extra cleaning throughout the day. High-touch surface areas — such as water taps, handles, seats and cover flaps, wash basins, buttons and switches — will be disinfected every eight hours.

Within residence halls, communal restrooms will be cleaned once a day. High-touch areas in communal restrooms will be cleaned every 8 hours. High-touch areas in suite style restrooms will be cleaned once a day. Suite style restrooms also will receive a deep cleaning a minimum of once every three weeks.

Related questions:

How will course requirements be met when a student has to quarantine/isolate for possibly a week at a time, in multiple instances?

WVU has amended its attendance policy to reflect the impact of COVID-19 and has instituted a new emergency leave policy that provides guidance if a student should be unable to participate in class for more than a week.

It is the expectation that during the next academic year, all course material necessary to meet the course learning goals will be available to students in the event of a mandated quarantine or isolation. Even in quarantine or isolation, a student will be able to keep up with class content, as well as any class requirements. Communication with instructors is key to continued success within the course, so please be sure to keep your instructor informed of any situation that may impact your class attendance.

How will group projects be completed?

As we continue to follow physical distancing guidelines, most group projects will be completed using the various technologies the university has invested in and supports, such as Zoom, Collaborate, eCampus, Google Meet, etc. However, in some select cases, group projects will be allowed to be completed in class while maintaining safe physical distancing and while wearing personal protective equipment. As always, please speak with your instructor regarding any specific course requirements, as well as any questions or concerns you have.

How will lab equipment be cleaned?

Cleaning supplies (e.g., wipes and disinfectants) will be available for faculty and staff to clean their own lab equipment.

How will physical distancing be maintained in lab classes?

We have reduced density based on seating capacity in a manner similar to our non-lab classes. Instructors will be working to maintain appropriate distances between students and between students and instructors. In addition, where needed for additional protection, we can deploy face shields to supplement the use of masks.

How will student organizations be responsible for ensuring that their members follow all necessary safety protocols at events/meetings?

In addition to the University's Student Health and Safety Policies, new guidelines for student organizations address wearing masks or face coverings and proper physical distancing. We are hopeful that students will hold each other accountable as Mountaineers to protect the health and safety of their members.

Student Life staff will provide guidance and support for the registered student organizations and club sports teams to execute their operations as regularly as possible. University Police and relevant Student Life staff will monitor events at random for policy enforcement.

How will the instructor know if a student tests positive?

It is the student's responsibility to let instructors know they will not be attending class and work with their instructors to develop alternative plans to allow the student to progress in the class until the student can physically return.

If the student has any in-person classes as part of their course schedule, the Office of the Provost will send a notification letter to their instructors informing them there has been a COVID-19 related event (without disclosing whether the student tested positive or is in quarantine).

How will the unexpected academic changes affect my evaluation for promotion and tenure?

BOG Faculty Rule 4.5 allows an extension of the tenure clock in some personal and/or professional circumstances. In rare professional circumstances, such as the COVID-19 pandemic, tenure-track faculty members will automatically be given an extension of their tenure clock.

To streamline this process, we are granting automatic one-year extensions to the tenure clock for all tenure-track faculty members. This extension excludes those faculty members who have already submitted their applications for promotion and tenure.

The Provost's Office also is making available an additional extension of the tenure clock for those who may be significantly impacted by providing home care for dependents due to COVID-19. Eligible faculty who face such a situation can submit the existing Request for Extension of the Tenure Clock form (PDF) on the WVU Faculty website.

How will the University enforce the mandatory mask protocol for contractors and vendors visiting WVU buildings? What can I do if I see them not following the guidelines?

Vendors and contractors are required to follow appropriate guidelines for suppliers. If you witness instances of non-compliance, please contact the Procurement, Contracting and Payment Services team at pcps@mail.wvu.edu or 304-293-5711.

How will the University enforce the social gathering limit when it comes to on- and off-campus parties and gatherings?

Gatherings on campus are currently limited to 10 people. WVU will have University staff in residence halls and apartments to ensure guidelines are being followed. These WVU staff members will receive backup support from University Police, if necessary.

Off campus, local law enforcement will make sure that gatherings comply with current limitations. Since Sept. 11, the City of Morgantown has prohibited parties and social gatherings at residential units in certain areas of the city. Students who break the rules will be subject to the Office of Student Conduct.

Related questions:

How will we know how COVID-19 is affecting the University community as the semester progresses?

Our public health partners will work with our Public Health Task Force in identifying the number of positive cases and potential spread of the virus in the community. That information will inform the actions the University must take to keep campus safe.

You can follow WVU's testing results, self-reported positive cases and quarantine and isolation information at COVID-19 testing dashboard. You should remain alert to campus communication with critical information about COVID-19.

How will you ensure that students are following CDC guidelines when they are off-campus or outside the classroom environment?

WVU cannot ensure that students will comply with these requirements at all times. This is why we believe that knowledge about COVID-19 is so critical and are requiring the whole WVU community to complete the COVID-19 education course. Public health research shows that individuals have a higher likelihood of complying with safety guidelines when they understand why they are in place and the benefits of compliance as well as the risks of noncompliance.

How would units that operate a common front desk area request a plexiglass guard?

The Facilities and Services team has surveyed each campus building to identify public areas that will require plexiglass installation. However, if you feel your area needs a plexiglass guard, contact AuxiliaryandBusinessServices@mail.wvu.edu.

How, when and where will tests for COVID-19 be conducted? Will I have to pay for them? How will I learn the results?

Since WVU completed its Return to Campus testing, we have been increasingly focused on testing anyone who reports symptoms of COVID-19, students who have been identified as close contacts of positive cases, and those living in residence halls or are involved in activities that may lead to a higher risk of spread (for example, activities involving singing or instrument playing or physical contact and athletics).

The University anticipates conducting between 2,000 to 2,500 tests a week.

For more about our ongoing testing, the testing procedure and how results are communicated, see What You Need to Know: Testing.

Related questions:

I am a student. How do I sign up for a MyChart account?

Students who are unable to attend classes in-person after completing the daily Wellness Check need a medical excuse from WVU Medicine Student Health to provide to their instructors to return to the classroom. These excuses will be available in the student’s MyChart account. Students who have not previously been a patient at WVU Medicine or WVU Student Health can register at https://wvu.qualtrics.com/jfe/form/SV_0UMZsDFh3nwefIh. To receive a medical excuse quickly upon speaking with someone from WVU Medicine Student Health, students should sign up for MyWVUChart using their activation code at https://mywvuchart.com/MyChart/accesscheck.asp. If you don’t have an activation code, visit https://mywvuchart.com/MyChart/signup to sign up. Additional details are provided in the students.wvu.edu website.

I am a student. If I am denied a day pass because I have a symptom, what should I do?

You should first contact Student Health to discuss your symptoms further. Additionally, you should contact your professors to indicate that you will not be able to attend class in-person for the day.

If Student Health believes that you should be placed in quarantine pending further evaluation or testing, this information will be conveyed to you and to the CARE Special Services Unit. A representative from the Office of the Provost will contact your faculty members. At that point, the faculty member will be asked to count the missed day(s) as an excused absence due to a COVID-19-related event and should work with you to make up any missed assignments.

Additionally, if Student Health does not believe that further evaluation or testing is necessary, Student Health will provide a doctor’s excuse for the missed day(s) via your MyChart account. The faculty member may request that you provide a copy to the faculty member a copy of that doctor’s excuse in order for your missed days to be counted as an excused absence. If you do not provide the faculty member with a copy of the requested doctor’s excuse, then the faculty may count the missed day as an unexcused absence, and you may not be able to make up any missed assignments.

I am an employee or instructor who will be working mostly or entirely remote. Do I really have to take the wellness survey every day?

Yes, everyone on the University payroll should make a good-faith effort to complete this survey seven days a week, regardless of how often you plan to be on campus. However, you don’t need to generate a pass unless you plan to be on campus that day.

If you have an approved leave request with multiple days off, you won’t face discipline for failing to submit a daily survey. However, you should resume the survey on the day you return to work.

This includes employees of Barnes & Noble and employees of Sodexo who have courtesy appointments and have been assigned WVU email accounts.

You should only receive one wellness survey link, and it is based on your primary role in MAP. If you are getting more than one, please notify the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

I am taking a week of vacation, and my leave request has been approved. Do I have to complete the daily wellness survey while I’m on leave?

If you are on leave, you won’t be required to submit a daily survey. However, you should resume the survey on the day you return to work.

I answered yes on the wellness survey when asked if someone I know “has COVID19 or is suspected of having COVID19." I was denied a pass for the day. Does that mean I can’t go on campus? Will I be locked out of buildings or systems?

If you are denied a pass, you should stay home for now and contact your primary care physician (PCP) to determine next steps. If your PCP clears you, then you will be able to come to campus. You should ask your PCP for a clearance or excuse as needed.

Your pass is not electronically integrated with door locks or any other WVU systems. You would still be able to log in from home and work if you are well enough.

Each building has its own facility manager, and safety and security protocols, so you could be asked for your pass. All students, faculty and staff should be prepared to present this pass if requested.

I didn’t get the survey email, but I think I was supposed to. What should I do?

First, check your spam or junk mail folders for the sender’s address (donotreply_wellnesscheck@mail.wvu.edu). If you still can’t find it and you are a current WVU employee or student, contact the ITS Service Desk at 304-293-4444 so we can examine your account.

I don’t have cell phone or internet service at my home. How do I complete the daily wellness survey?

You can call WVU Shared Services at 304-293-6006, and a customer care agent will complete the survey for you. Agents will be available Monday through Friday, from 7 a.m. to 7 p.m. Agents also will be available on Saturdays and Sundays from 7 a.m. to 10 a.m.

If you are an overnight or late-shift worker, please call Shared Services at the end of your shift (during Shared Services’ normal hours of operation) for assistance completing the survey. Your supervisor will get a copy of your electronic pass and can print one for you if desired.

I don’t have my email set up on my phone, and I don’t have access to a computer. Is there another way I can take the survey every day?

Yes, just visit wellnesscheckpass.wvu.edu using a web browser on your smart phone.

I don’t want online classes. What can I do?

If you would like to modify your schedule, please contact your adviser to discuss your options. Classes can be changed up to the end of the first week of courses.

Related questions:

I have health conditions that make me more susceptible to serious effects of COVID-19. Are there extra precautions I can take part of to avoid exposure and limit contact with others?

Currently, medical conditions that necessitate reasonable accommodations related to COVID-19 are being addressed as Americans with Disabilities Act (ADA) Accommodations. In accordance with the ADA Amendments Act, certain factors do not meet the definition of a disability. Reasonable modifications will be determined on a case-by-case basis. When applicable, other provisions may run concurrently with accommodations, such as FMLA, FFCRA, leave and other University programs. In these cases, employees will be referred to WVU Medical Management.

If you are an employee and have questions or need accommodations, faculty and staff are encouraged to contact coronavirusmodification@mail.wvu.edu. More information can be found at WVU Division of Diversity, Equity and Inclusion's ADA Coronavirus Modifications website.

Students with questions related to accommodations and the Coronavirus should contact the Office of Accessibility Services at 304-293-6700. More information is available at Accessibility Services.

I know students are breaking the rules. What should I do?

We appreciate your concern that all members of our community do their part to keep everyone as safe as possible. You can use the COVID-19 incident report form to notify the Office of Student Conduct about students not following the University's policies.

Related questions:

I missed my COVID-19 testing appointment. How do I reschedule?

Please call Shared Services at 304-293-6006 for assistance.

I teach a class with over 100 students, and I would like to be as safe as possible. Can I ask to see everyone’s pass every day?

Yes, a faculty member may ask to see each student’s campus day pass every day.

I think I was exposed; can I request a test?

Check What to Do If: You May Have Been Exposed to COVID-19 for guidance.

I was in close contact with someone who recently tested positive for COVID-19. We weren't wearing masks and were within 3 feet of each other for over 15 minutes. What should I do?

You must quarantine if you are experiencing COVID-19 symptoms or have had direct contact with someone who tests positive for COVID-19. Until a formal case investigation and contact tracing can be completed, all those who are known or suspected to have been in close contact with anyone diagnosed with COVID-19 should undergo a 14-day quarantine/self-monitoring period.

In these situations, close contact includes having been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period.

All WVU community members are required to report if they test positive for COVID-19 or are quarantining due to suspected or known exposure to COVID-19. Students should notify the WVU CARE Team, and employees should notify WVU Medical Management.

I was notified I tested positive on a certain date. However, the dashboard shows zero positive results for that date. Why?

Due to the way the data is delivered to WVU, there is sometimes a lag in when test results are delivered. Although you may see zero positive results for the date you were notified, your positive result will likely show up on the dashboard in the test results that are posted a day or so later.

I was tested for COVID-19 and haven't received my results within 5 days. What do I do?

Quest Diagnostics

Quest Diagnostics provides testing for WVU Morgantown students. For assistance accessing results from Quest Diagnostics, please contact Shared Services at 304-293-6006 or SharedServices@mail.wvu.edu.

Customer care agents will be available:

  • Monday through Friday, from 7 a.m. to 7 p.m.

QLabs

QLabs provides testing for WVU Morgantown employees. If you're trying to access results from QLabs, we ask that you attempt to use the Qlabs website for testing results in an alternate web browser, and double-check that you are entering the number correctly, with QL at the beginning of the number. If you still cannot access your results, please call WVU Medicine Student Health at 304-285-7200.

I work an overnight shift and I leave campus at 6 a.m. What should I do about the wellness survey?

Complete the survey at a time that’s convenient for you, but before you report back to campus for your next shift. This may mean you complete it at the end of your shift, before you go home. If you develop symptoms between the time you leave work and the time you return for your next shift, you should stay home, notify your supervisor and contact your primary care physician.

If you don’t have a cell phone, computer or internet service at home, you have until 7 p.m. to call WVU Shared Services at 304-293-6006. A customer care agent will complete the survey for you. Agents will be available Monday through Friday, from 7 a.m. to 7 p.m. Agents also will be available on Saturdays and Sundays from 7 a.m. to 10 a.m.

If you are an overnight or late-shift worker, please call Shared Services at the end of your shift (during Shared Services’ normal hours of operation) for assistance completing the survey. Your supervisor will get a copy of your electronic pass and can print one for you if desired.

I've already had COVID-19 and recovered. Am I now immune to the virus? What if I still test positive or exhibit new symptoms?

At this time, we do not know if someone can be re-infected with COVID-19. Data to date show that a person who has had and recovered from COVID-19 may have low levels of virus in their bodies for up to 3 months after diagnosis. This means that if you have recovered from COVID-19 and are retested within 3 months of initial infection, you may continue to have a positive test result, even though you may not be spreading COVID-19.

People who have tested positive for COVID-19 do not need to quarantine or get tested again for up to 3 months as long as they do not develop symptoms again. People who develop symptoms again within 3 months of their first bout of COVID-19 may need to be tested again if there is no other cause identified for their symptoms.

Until we know more, the Centers for Disease Control and Prevention recommends that all people, whether or not they have had COVID-19, continue to take safety measures to avoid becoming infected with COVID-19 such as wearing a mask, washing hands regularly and staying at least 6 feet away from others whenever possible.

I’m a student, and most or all of my classes are online. Do I really have to take the daily wellness survey?

Yes, all students must complete the daily survey, regardless of whether your classes are online, in-person or a combination. The information we collect also will help us determine when it’s safe to bring more people back to campus.

I’m a supervisor or administrator. Do I have to monitor whether my faculty, staff or student workers are doing the daily wellness survey?

Not at this time. Talent and Culture will handle compliance issues among University staff, while the Office of the Provost will manage faculty. The Office of Student Conduct will monitor and ensure compliance among students. The details of these processes will be announced in the coming weeks.

At WVU Tech at Beckley, employee compliance will be addressed by Human Resources and the Office of the Provost; student compliance will be managed by the Dean of Students and Student Life.

At Potomac State College of WVU in Keyser, employee compliance will be addressed by Academic Affairs and Human Resources. Student compliance will be handled by the Dean of Student Experience and Student Life.

I’m at high risk for COVID-19. Can I request a modification of my teaching assignments?

Faculty members who are at higher risk for COVID-19 as defined by the CDC, or who live with someone who is higher risk, may request a COVID-19-related accommodation for a set period of time within the basic contract period during which the faculty member’s work assignment or terms and conditions of employment may be changed to minimize risk of COVID-19 exposure.

For more information about the request process and possible scenarios of modifications, please see the COVID-19 Faculty Accommodation Request page.

I’ve just been hired by WVU, but haven’t been able to report to campus because of COVID-19. How can I get an ID card?

Newly hired employees who want an ID card created may submit a photo for consideration at idphoto.wvu.edu, using Mountaineer Card ID guidelines. This two-step process also requires submission of a legal photo ID to confirm your identity. Your request cannot be processed without that proof of identity.

If your photo is rejected, you will need to submit a new one that meets the guidelines. Once your photo has been accepted, you will receive an email update. To request an appointment to pick up your card at the ITS Service Center in the Mountainlair, you must contact the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

Once that ticket is created, Service Center staff will coordinate the scheduling of an appointment to pick up your card, including instructions on how to enter the building.

If a class is listed as being online, but also has meeting days and times listed, is the student expected to be logged online during those times?

Yes. You should be logged into your eCampus course during your designated class times.

If a student emails me a negative campus day pass due to COVID-19 symptoms, will other students who sit around that student need to be notified of possible transmission?

Possibly, but public health officials will determine who needs to be notified and the circumstances around possible transmission.

If a student is taking all online courses, are they required to have health insurance?

Fully online students are eligible for enrollment in the Aetna plan and will be automatically enrolled if they are registered for the minimum number of credit hours (6 or more credit hours for domestic students, and 1 or more credit hours for international students). If students are eligible for enrollment in the Aetna plan, and would like to opt out, they must complete the online student health insurance waiver.

If a student or employee has one mild symptom of COVID-19, should they make the decision not to go to class/work or consult with WVU Student Health or a primary care physician first?

Students and employees should follow the guidance at What to Do If: You Have a Minor Symptom and are Expected on Campus.

Related questions:

If a student tests positive for COVID-19, will WVU help move them to Arnold Apartments and then help move the student back to their residence after they test negative?

Yes. WVU will provide moving supplies and transportation to assist all students moving in and out of Arnold Apartments. Students also will be provided with meals, snacks and easy access to healthcare providers during their stay in the apartments. For more about what to expect, see What to Do If: You Test Positive and Live in a Residence Hall.

If an online-only student has an on-campus job, how will that work?

Students will still be able to work an on-campus job even if they are taking all online classes. The student must follow the University guidelines for COVID-19 testing and work directly with their supervisor to finalize arrangements before reporting to work.

If faculty are behind plexiglass, are they required to wear masks?

We want everyone to be as protected as possible, so instructors are encouraged to wear a face mask when standing behind a plexiglass shield for multiple layers of protection. If an instructor feels as though their teaching abilities will be hindered while wearing a face mask, they can opt to wear a face shield instead. If the instructor moves away from the plexiglass shield, they must wear a mask under the face shield.

If I am an at-risk employee who has been told to work on campus, how can I request to work remotely instead?

You are encouraged to send your questions and concerns to coronavirusmodification@mail.wvu.edu.

If I am approved to not wear a mask for ADA reasons, how will others know?

While you may not be wearing a mask, gaiter or other traditional protective equipment, you'll still be asked to wear some sort of protective equipment, like a face shield. Students should contact Accessibility Services, and employees should contact their supervisor for assistance with alternatives.

If I am designated as a remote employee, will I still be allowed to visit my office on rare occasion without getting tested?

Yes. Remote employees may be on campus for limited periods of time as long as they wear a mask, maintain physical distancing and adhere to safety protocols.

If I am working alone in a room, office or vehicle, am I required to wear a mask?

No. If you are alone in a private space, you do not need to wear a mask/face covering. However, masks/face coverings must be worn by all faculty and staff working on campus when in the presence of others and in public settings where physical distancing measures may be difficult to maintain.

If I check “Yes” to a symptom and do not receive a pass to come to campus, instead of checking with my primary care physician on next steps, can I wait to see if the symptom goes away, complete the next day's survey and then come to campus if I get a pass?

We strongly recommend that you immediately consult with your primary care physician or Student Health as opposed to waiting to see if the symptom goes away. Failure to do so may delay your ability to confirm a diagnosis as soon as possible.

If I have to be in isolation in Arnold Apartments, what will it be like?

If you live in a Morgantown campus residence hall and test positive, you will be moved to isolation in Arnold Apartments. The rooms in Arnold Apartments are doubles and can house up to two students. The rooms are not equipped with kitchenettes, but they do have micro-fridges. You will be in an efficiency apartment with a bathroom, and you will likely have a roommate assigned during your isolation. Meals, snacks, beverages, linens and WiFi hotspot will be provided. For more about what you can expect, see What to Do If: You Test Positive and Live in a Residence Hall.

If I take the semester off, will I automatically lose WVU scholarships for not receiving the minimum amount of credits?

You can submit the Scholarship Exception Request (PDF) to explain your situation. Your request will be reviewed and needs to be approved. Also, in this situation, you should not take classes at another institution or you would then be considered a transfer and would be considered in a different category.

If I’m completely online and don’t plan to be on campus ever, do I need to take the COVID-19 test? And if not, how can I be sure I won’t be charged the $250 fee?

No, you will not be required to take a COVID-19 test if you won’t be on campus for the spring semester. You will not receive a $250 fee if you are not required to take a test and do not take one. However, we recommend that all WVU students who will be in Morgantown take advantage of the free COVID-19 testing to help minimize community spread within Monongalia County. If you are charged a $250 fee inappropriately, please contact Shared Services at 304-293-6006.

If my class schedule is all online but I plan to be on campus, do I need to get tested?

Yes, anyone who plans to be on campus in any capacity is required to be tested for COVID-19 and receive a negative result prior to physically being on campus.

If one student in a class tests positive, will all students in the class have to quarantine?

Only those who have been within close contact of a person who tests positive will be asked to quarantine. Close contact is defined as having been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period.

Related questions:

Language in the University’s new daily wellness survey has been updated to provide more clarity for people with pre-existing conditions whose normal symptoms may resemble those of COVID-19.

You are now asked whether you have experienced the new onset of a symptom that cannot be attributed to another health condition (such as migraines, allergies, etc.) or that may have been caused by a specific activity (such as physical exercise).

If you experience any symptoms that may be related to COVID-19 and cannot be attributed to a pre-existing health condition or a specific physical activity, you should not come to campus. The first thing you should do is contact your primary care physician or WVU Student Health. They will determine if your symptoms warrant quarantining and will discuss next steps.

If students have symptoms similar to that of COVID-19 due to seasonal allergies, stress and anxiety or menstruation, what should they do?

If anyone has symptoms of COVID-19, even if they are common to the person due to other established health issues, you are still recommended to call health experts to determine the next step. For students, call Student Health at 304-285-7200. For employees, call WVU Medicine’s COVID-19 phone number at 304-598-6000 (Option 4).

If this is based on personal responsibility and honesty, why are we bothering?

We understand it will take a little time to establish full participation, but full participation is expected, and spot checks will be performed. Compliance processes are still being established and will be announced in the coming weeks.

This data is an important part of helping the University monitor infection rates and community spread, even among remote workers and students who are taking classes exclusively online. Comprehensive and current information about the health of students, faculty and staff will help guide appropriate, data-driven decisions, including when it’s safe to bring more people back to campus.

Is COVID-19 treatment covered by the student insurance plan offered by WVU?

Yes.

Is the Health Sciences Center open?

The Health Sciences Center is currently open; however, open access is limited to the Betty Puskar Center and Dental Clinic entrances. All other doors are badge access only. Masks are mandatory throughout the Health Sciences Center. Doors may now be open during school hours with badge access all other times.

The Health Sciences library hours are:

  • Monday through Thursday: 7:30 a.m. to midnight
  • Friday: 7:30 a.m. to 8 p.m.
  • Saturday: 10 a.m. to 6 p.m.
  • Sunday: 2 p.m. to Midnight

The HSC Bookstore is open Monday through Friday from 9 a.m. to 3 p.m. All student lounges are locked at this time.

The HSC community must adhere to mask-wearing and physical distancing protocols for all open areas, including the library and bookstore.

Is the NOVID app mandatory?

No, but WVU is encouraging the voluntary use of NOVID, a symptom-monitoring mobile app that will allow users to proactively make decisions based on their risk of infection.

Is there software or an automated way to record attendance?

iClicker or CBORD Mobile ID are great attendance tools available to instructors, and these tools are supported by the University.

May I opt out of the daily wellness survey? I don’t plan to be on campus at all this semester.

No. All students, faculty and staff need to complete this survey so we can monitor the overall health of our Mountaineer family, regardless of whether you have an onsite, online/remote or hybrid schedule. The information we collect will help ensure WVU is responding to your needs and making appropriate, data-driven decisions, including when it’s safe to bring more people back to campus.

My program requires community service hours but no schools, nursing homes, pre-schools, etc. are allowing visitors to their facilities. What am I supposed to do?

Please check with your adviser who can best guide you on how to address.

My roommate is acting in ways that I think are unsafe and putting me at risk. What can I do?

We appreciate that you are doing the right things to keep our campus safe. Talk with your roommate about why safety measures are important to all members of our community. If you are still experiencing problems, we recommend you then speak with your resident assistant if you are living in a residence hall. He or she will be able to assist.

If you live in university-sanctioned housing (an affiliated Greek house, for example), we recommend you speak with the house director or a member of your organization’s leadership team.

If, with these steps, you are unable to resolve the situation, or if you live in off-campus housing, contact the Office of Student Conduct at WVUStudentconduct@mail.wvu.edu or 304-293-8111.

Some of the symptoms the survey describes are symptoms I am having because I worked out too hard or because I have a chronic condition. How should I answer?

Language in the University’s new daily wellness survey has been updated to provide more clarity for people with pre-existing conditions whose normal symptoms may resemble symptoms of COVID-19.

You should answer “yes” if you have experienced the new onset of a symptom that you cannot attribute to another health condition, such as migraines, allergies, etc., or to a specific activity such as physical exercise.

Some University functions and classes take place off campus. Are we still required to complete the survey and receive a campus day pass?

Anytime a student or faculty are interacting with other WVU individuals for either class or events functions, a campus day pass can be requested.

The survey indicates that if a student answers “yes” to one of the questions, they should contact Student Health. Can I ask the student to prove that they contacted Student Health?

No. Asking a student about their medical information in this context would not be appropriate. However, if a faculty member has a concern about an individual student, we encourage you to contact the CARE Team to discuss further. You can reach the CARE Team at 304-293-5611 or CareServices@mail.wvu.edu.

The wellness survey isn’t working with Internet Explorer. What should I do?

Try another browser such as Chrome, Safari, Edge or Firefox. The software behind the survey is not compatible with Internet Explorer.

Under what circumstances would WVU go entirely online? Under what circumstances would WVU send students home?

There is no single metric, specific number or percentage that would trigger the University to change course. Rather, multiple factors are being reviewed in combination to determine if the University is trending in the wrong direction.

To determine if a trend is concerning, the University is frequently monitoring the following factors:

  1. Number of students, faculty and staff testing positive on a daily, cumulative and seven-day basis;
  2. Number of positive cases compared to total tests on a single day, cumulative and a seven-day rolling basis;
  3. Number of cases in Monongalia County per 100,000 people on a seven-day rolling average;
  4. R-naught values; which represents the spread of infection;
  5. The number of students in isolation and the percentage of isolation beds occupied;
  6. The number of students in quarantine and our ability to support those in quarantine;
  7. Information on hospitalizations and hospital capacity;
  8. State and county level data on the West Virginia DHHR’s website;
  9. Supply of personal protective equipment and cleaning supplies; and
  10. The ability of University and local officials to effectively undertake case management and undertake contract tracing.

If trends indicate that community spread is moving too quickly, it does not mean the University will automatically move to solely online course delivery. Other options could be implemented, such as further reducing activities on campus, restricting travel on campus or moving more or all classes online for a certain number of weeks to reduce spread.

If the University and its partners in public health feel the community spread cannot be flattened or controlled, only then will the option of moving all classes online and halting all but essential operations on campus be implemented.

West Virginia has guidelines on how many people can gather. Is WVU going to use those as guidelines as well?

On Sept. 7, WVU reduced on-campus gatherings to 10 people or fewer until further notice. The University previously had observed West Virginia's statewide guidelines.

Additionally, since Sept. 11 the City of Morgantown has prohibited parties and social gatherings at residential units in certain areas of the city.

Protect yourself and others by avoiding the Three Cs: Close, continuous contact with others, Crowds and Close spaces. WVU encourages everyone stay physically distanced at least 6 feet, wear mandated face coverings and follow proper hand hygiene while around others.

What accommodations are you offering faculty?

The Office of the Provost is providing several options for faculty regarding the tenure clock, Student Evaluations of Instruction (SEI) and modification of duties for certain full-time faculty. Please visit faculty.wvu.edu for updates.

Related questions:

What are the ADA compliant alternatives for those who can’t wear a mask?

We are recommending face shields and surgical masks for students, faculty and staff who cannot wear a mask.

Related questions:

What are the chances that a test could result in a false positive?

False positives are rare. The test only indicates infection at the time of testing. Students, faculty and staff will be asked to monitor conditions and consult with Student Health or their provider if they develop symptoms.

What are the current travel restrictions?

The Return to Campus site offers WVU Travel Guidelines as well as WVU Medicine Travel Guidelines. Health Sciences leaders are currently discussing how to get clinical learners back into the environment as quickly as possible.

What are the expectations for classroom attendance for students who are isolated due to a positive diagnosis of COVID-19? What guidelines should faculty use for accommodations and leniency?

WVU has amended its attendance policy for University sanctioned absences to reflect the impact of COVID-19 and has instituted a new emergency leave policy that provides guidance if a student should be unable to participate in class for more than a week.

Faculty also should review the COVID-19 Instructor Expectations and Best Practices as they plan their courses and prepare syllabi.

What are the guidelines and expectations for meeting one-on-one with students in academic advising or career counseling sessions?

We do want to limit as many in-person conversations as possible to limit the spread of COVID-19. However, wearing masks and/or face coverings and properly physical distancing will allow for these types of conversations this fall. These types of conversations can take place safely in a virtual format, as well.

What are the long-term effects from getting the disease?

Healthcare providers and scientists still aren't sure what the long-term effects will be for those who recover from COVID-19. Research is ongoing at many universities and academic medical centers around the country, including at WVU.

What are the policies and guidelines for Health Sciences and WVU Medicine employees regarding the Wellness Survey?

Policies and guidelines are fully outlined in an announcement on Hub.

What are the University's overall COVID-19 test results?

We're providing updated WVU System test results every weekday.

What are the visitation guidelines for students living in residence halls or University Apartments?

Please view the guidelines for visitors to residence halls and University Apartments.

What can I expect from the nasal swab when getting tested?

WVU's testing providers (Quest Diagnostics and QLabs) will perform an anterior swab test, which is less invasive and takes less than five minutes to complete. These anterior swabs are just inside the nose. You may tear up as a response to the sensation, but the feeling is minimal.

What consequences do students and employees face if they refuse to wear a mask or face covering on campus?

Failure of students to comply with the University’s Student Code of Conduct regarding personal protective equipment (PPE), such as masks and face coverings, may result in the following: written warning, meeting with the Office of Student Conduct, educational requirements, residence hall probation, deferred removal from residence halls, University probation, removal from course/s, campus ban in designated areas, removal from residence halls, deferred suspension, suspension and expulsion. For more information, see the Masks/Approved Face Coverings section of the Student Health and Safety Policies.

Failure by employees to follow these safety protocols may result in counseling and/or disciplinary action — up to and including termination of employment — in accordance with WVU Board of Governors (BOG) Talent and Culture Rule 3.8 and BOG Faculty Rule 4.2.

Related questions:

What data is released each day?

Each day, we release the number of test results reported from the day(s) prior and the number of positive results from those tests. Note that this data is not reflective of the date these positive results were tested but rather the date they were reported to WVU by Quest Diagnostics and QLabs.

What do I do if a student has forgotten his or her phone and cannot show me his or her pass?

If a student does not present you with their campus day pass when requested, you may ask the student to leave the classroom. If a student indicates that they forgot to complete their daily wellness survey, you may ask them to step outside of the classroom to complete it and show you the campus day pass upon return. Failure to complete the daily survey does not constitute an excused absence from class. If a student refuses to leave the classroom after your initial request, please follow the classroom disruption guidelines outlined on the WVU Faculty Adjusting for COVID-19 webpage.

What do I do if a student states they deleted the pass for the day they were absent?

If the student did generate a pass that day, it would have been delivered to their email, so it would still be recoverable in their deleted mail folder unless they have things set to permanently delete immediately. A student can also go use this link: go.wvu.edu/pass to retrieve their pass.

What does "resulted" mean?

“Resulted” indicates that the sample from a test has been received by the lab, tested and results of the sample have been provided.

What does “nasal live-virus” mean?

This means that the sample to be tested will be collected from your nose. WVU's testing providers (Quest Diagnostics and QLabs) will perform a nasal live-virus, anterior swab test, which is less invasive and results in less discomfort than sampling from other upper respiratory anatomical sites. Your test result will indicate that at the time of testing, you were either positive or negative for COVID-19. More information can be found on the CDC Testing site.

What does “pending” mean in isolation and quarantine cases?

An isolation or quarantine case is “pending” if the student’s location is still being verified at the time of the day’s census. This could mean the University is in the process of contacting the student or waiting for the student to return a call. In most cases, these pending cases are resolved by the next day.

What happens if a student or employee tests positive for COVID-19 through WVU testing?

Students, faculty and staff with a positive test result will be notified by the local health department.

Morgantown students, faculty and staff with a positive test result will also be notified by the Student Health Services clinic. Students can refer to our What to Do If ... pages for more about what to expect. Representatives from the local health department will conduct a case investigation for all positive cases and initiate contact tracing.

The University will assist with contact tracing and also work with local health departments to determine if there is a need to decontaminate a specific facility or implement any additional mitigation measures.

Testing information regarding patients is regulated by the Health Insurance Portability and Accountability Act (HIPAA) guidelines and will be kept confidential.

What happens if I complete the survey and I am told to stay off campus?

If you experience any of the symptoms listed, please stay home and notify your supervisor. If you are experiencing these symptoms 24 hours later, you should contact your primary care providers or WVU Medicine’s COVID-19 phone number at 304-598-6000.

If your primary care provider requires you to stay home, then contact Medical Management at 304-598-5700 (Option 8) to discuss next steps and continue to notify your supervisor that you are unable to come into campus and may need a remote work assignment unless you are too ill to work.

Students in Morgantown will be directed to contact WVU Student Health at 304-285-7200.

Students in Beckley or Keyser will be directed to contact their local student health clinic, their local health department or the state Department of Health and Human Resources at 800-887-4304.

Any student who may need to miss class is expected to contact their instructor(s) for direction on how to keep up with the content and required work in your course(s). Note: If you are taking classes entirely online, this step may not be necessary.

What happens if I refuse to complete the wellness survey or forget to take it?

Leave-eligible employees who decline to complete the survey will not be permitted on campus and will be required to take the day off using annual leave. Workers who are not leave-eligible will be required to take an unpaid day off.

Employees who repeatedly fail to abide by this important part of the University’s safety protocols may be subject to appropriate disciplinary action, including warning, suspension, termination or other disciplinary action as appropriate.

Students who decline to take the survey are not permitted on campus and will be marked absent/unexcused for any course they were required to attend. Potential consequences for students’ failure to comply with COVID-19 safety protocols are outlined in the Student Health and Safety Policies.

Policies, procedures and information are likely to change as we go through the fall. It is important that all students and employees monitor their email, as well as this website, to keep up with the latest information. Compliance is part of your personal responsibility as a member of the WVU community.

What happens when a student tests positive?

We’ve developed a number of guides for students that provide instructions on what to do if you or a roommate tests positive. View these common scenarios.

What if a student misses two or three weeks of class because they did not receive a campus day pass each day but have no other documentation for the absences?

If this situation arises in your class, please contact your Dean’s office to discuss further. The Dean’s Office, in consultation with the Office of the Provost, can discuss with the faculty member appropriate next steps.

What if I don’t or can’t wear a mask?

Students who are unable to wear a mask for medical reasons, which will be the only exemptions allowed, should contact the Office of Accessibility Services via email at Access2@mail.wvu.edu for possible arrangements. Faculty and staff who want to seek a modification should contact coronavirusmodification@mail.wvu.edu to discuss their needs

What if I test positive and isolation isn’t possible (sharing a residence hall room or small apartment where isolation isn’t possible)?

WVU has established newly renovated space in Arnold Apartments for residence hall students to self-isolate. See What to do if: You test positive and live in a residence hall for more. In the event that moving to another location is not possible, arrangements may be made for your roommate(s) to move temporarily or support will be provided for you to self-isolate in your own space as safely as possible.

What if my student health insurance waiver is declined, or my coverage doesn't fulfill all waiver criteria?

Domestic students: Fully online students, residing outside of the campus area, can opt out of the student insurance plan by completing a “Waiver Appeal Form.” A link to the appeal can be found in the waiver confirmation email you received in your MIX account upon completion of the online waiver.

International students: Fully online international students, residing outside of the U.S., can request an administrative waiver based on their out-of-country status. An email indicating the student’s current situation, along with supporting documentation (such as I-94 Travel History, a letter from the student’s department, deferred admission, etc.), can be submitted to the Student Insurance Office for further review.

Remote Student Insurance FAQs

What information is available about vaccines?

Flu vaccines are currently available for students and employees. WVU Medicine employees will be required to obtain a flu vaccine and will be notified by WVU Medicine Employee Health. Students can contact WVU Student Health Services, and employee should contact their primary care provider. WVU Medicine's drive-thru flu vaccinations (appointment required) continue through Nov. 14. Flu vaccines are also available at local drugstores.

When a COVID-19 vaccine is available, additional information will be shared.

What input have faculty had in the format classes are being offered in?

In some departments, faculty were consulted regarding which classes are best delivered online. The University chose to preserve certain courses in an on-campus delivery guided by reasons of discipline/professional accreditation, preserving the campus environment to enhance the success of our freshman students and ensuring optimal completion of learning outcomes.

Faculty who do not want to teach online have the option of filing an ADA accommodation or request exemption through Medical Management if they desire.

The Office of the Provost consulted with the academic leaders in each college to determine what remains in the classroom.

What is a "hybrid" course?

Hybrid courses have a mix of online and in-person content, activities, assignments and interaction. That specific mix is different in each course but what is true of all hybrid courses is that students can expect to experience the full range of normal learning activities in both modalities at the direction of the instructor.

What is a “synchronous” online course?

A “synchronous” course refers to an online course with elements that are conducted in real time. No campus visits are required. Students will log in and join at scheduled times to explore content with the instructor, participate in class discussions, conduct group work activities, and/or complete assessments together (or “in sync”). Much like a face-to-face course, a synchronous online course includes significant structure, deadlines and course learning outcomes that must be met in a set period of time as outlined on the course syllabus. These courses also include substantive instructor-initiated interaction with and among the students.

Synchronous online courses include live delivery and communications, which may happen using tools such as Zoom or Blackboard Collaborate. Students should prepare for these sessions by finishing any assigned readings, compiling questions they have for the instructor, and thinking about how they might be able to contribute to the next live session. Students may be asked to participate in video sharing, chat conversations, live polling and/or interactive whiteboard sessions to engage them in the learning experience.

On your WVU course schedule, a synchronous online course will likely show:

  • Meeting days and times (these are the times you are expected to be present)
  • Campus and building location as “Online”

The following is an example of what a synchronous online course might look like.

Screenshot of what a synchronous online course

What is a hybrid course and how will I know if my class is hybrid?

A hybrid course is one that includes both face-to-face and online (synchronous or asynchronous) elements. It is up to the instructor how to manage and deliver a hybrid course. For instance, half of the students may report to campus on Tuesdays, while the other half may participate through online activities. On Thursday, the groups may trade places (with half of the students on campus and half online).

Since hybrid courses are a combination of face-to-face and online delivery, students can expect to see a variety of tools utilized. For example, some pre-work may be expected to be completed online (such as watching a pre-recorded video and responding to a discussion post) prior to attending an in-person discussion or problem review session.

At this point in time, the WVU course schedule does not specifically indicate a hybrid course. On your WVU course schedule, a hybrid course will look like a face-to-face course and will likely show:

  • Meeting days and times
  • Building location with an assigned room

The following is an example of what an in-person or hybrid course course might look like.

Screenshot of what an in-person or hybrid course

What is a hybrid-flexible (HyFlex) course and how will I know if my class is HyFlex?

HyFlex course delivery is new to WVU. However, WVU Teaching and Learning Commons has been training faculty and instructors all summer on how to adapt their courses to this delivery. In a HyFlex course, all core class content is available both face-to-face and online, and there are variations in instructional delivery. A Hyflex course may have both synchronous and asynchronous online elements. Students may have the option to attend on campus, online, or a combination of both based on preference. The primary benefit of HyFlex delivery is considered the flexibility to allow students more control over how they participate and complete course requirements.

At this point in time, the WVU course schedule does not specifically indicate a HyFlex course. On your WVU course schedule, a HyFlex course will look like a face-to-face course and will likely show:

  • Meeting days and times
  • Building location with an assigned room

Your instructor will provide specific information about how the course will function and when you are required to report to campus versus online. If the course has a room assignment and the student does not hear differently from the instructor, they should plan on reporting to campus on the first day of class with the appropriate PPE.

Students should continue to monitor their MIX email and eCampus for information and watch for course syllabi to be posted.

The following is an example of what an in-person or hybrid course course might look like.

Screenshot of what an in-person or hybrid course

What is an “asynchronous” online course?

An “asynchronous” course refers to an online course that is conducted without any synchronous (or real time) activities. No campus visits are required. The instructor and students are not required to be logged into the course at the same time. However, this is not a self-paced course. Much like a face-to-face course or synchronous online course, an asynchronous online course includes significant structure, deadlines and course learning outcomes that must be met in a set period of time as outlined on the course syllabus. These courses also include substantive instructor-initiated interaction with and among the students.

In an asynchronous course, students complete blocks of assigned materials at a time of the student’s choosing prior to the established due dates defined within the syllabus. These activities might include watching pre-recorded videos, completing online interactions/simulations, participating in discussion forums based on prompts from the instructor, and/or responding to questions that have been designed by the instructor to check the understanding of key concepts.

On your WVU course schedule, a synchronous online course will likely show:

  • NO meeting days or times (or TBA)
  • Campus and building location as “Online”

The following is an example of what a synchronous online course might look like.

Screenshot of what a asynchronous online course might look like

Related questions:

What is the final exam schedule?

An updated final exam schedule is available on the Office of the University Registrar's website.

What is to prevent a student from using the survey to avoid going to class, submitting assignments or taking an exam?

Because the campus day pass alone — whether negative, not provided or forgotten — does not necessarily constitute an excused absence from class, students must provide additional documentation from either the Student Health or a medical provider for the absence to be excused. We believe that this will assist in deterring abuse by students.

What is WVU's policy on shaming those who wear or don’t wear masks?

WVU will not tolerate discrimination or harassment of any kind. For more information or to file a complaint, see the Division of Diversity, Equity and Inclusion Reporting Form.

What outdoor Wi-Fi locations are available at Health Sciences?

The following outdoor locations at Health Sciences are equipped with Wi-Fi — The Market; Ground Floor North near the student lounge/game room; Learning Center entrances; green space outside the WV Room and Memorial Garden. These areas can assist workflow while remaining physically distanced.

What process should faculty follow if they become sick or must quarantine and can’t teach their in-person class?

Faculty should follow the normal leave process if they become ill. They should contact their college to find coverage for their class or transfer instruction to an online format if possible. For more information on employee leave, review the Special Emergency Leave FAQs.

What protocols should faculty, staff and students follow while waiting for test results?

If you are in quarantine at the time of your test, you should remain in quarantine. If you have or develop symptoms of COVID-19, you should quarantine until you receive your test results. Avoid contact with others to the furthest extent possible and do not come to campus.

What resources are available for students struggling with mental health issues during quarantine?

Many resources are available to student, including the Carruth Center and its satellite office serving Health Sciences, BeWell. More information will soon be available from the Office of Health Promotion and Wellness as well.

What safety measures are being taken at Health Sciences?

Across campus, we have tried to reduce density in classrooms by 50 percent. Optimally, we would like to have everyone 6 feet apart at all times, but in instances where this is not possible, we have reduced density, assigned seats and enforced the use of personal protective equipment. Masks are required for everyone and instructors are teaching behind a plexiglass shield.

Facilities is disinfecting the campus regularly with CDC-approved materials. Classrooms are being closed for regular disinfecting. In case of an outbreak, gasified hydrogen peroxide is available for deep cleaning. Return to Campus has more information about Cleaning and Disinfecting, which is taking place across campus.

What should a faculty member do if a student indicates that the survey states that they are not cleared to come to campus for that day?

If a student completes their daily survey and the survey states that they are not cleared for class, the student must contact Student Health that day to discuss their symptom(s) further.

If Student Health believes that the student should be placed in quarantine pending further evaluation or testing, this information will be conveyed to the student and to the CARE Special Services Unit. A representative from the Office of the Provost will contact the faculty member. At that point, the faculty member will be asked to count the missed day(s) as an excused absence due to a COVID-19-related event and to work with the student to make up any missed assignments.

Additionally, if Student Health does not believe that further evaluation or testing is necessary, Student Health will provide a doctor’s excuse for the missed day(s) via the student’s MyChart account. The faculty member may request that the student provide a copy to the faculty member of that doctor’s excuse. If provided by the student, the missed day(s) must be counted as an excused absence. If the student does not provide the faculty member with a copy of the requested doctor’s excuse, then the faculty may count the missed day as an unexcused absence.

What should a faculty member do if a student indicates that they forgot to take the daily survey when asked to show the pass?

If a student indicates that they forgot to complete their daily wellness survey, the faculty member should ask them to step outside of the classroom to complete it and present the campus day pass upon return. If the student indicates that they have a symptom and did not receive a day pass, they should be asked to leave campus and contact Student Health. If a student fails to immediately respond to the faculty member’s request or refuses to leave the classroom, faculty members should follow the classroom disruption guidelines outlined on the WVU Faculty Adjusting for COVID-19 webpage.

What should a faculty member do if a student refuses to present their daily campus pass?

If a student does not present their campus day pass when requested, the faculty member may ask the student to leave the classroom. If a student fails to immediately respond to the faculty member’s request or refuses to leave the classroom, faculty members should follow the classroom disruption guidelines outlined on the WVU Faculty Adjusting for COVID-19 webpage.

What should a faculty member do when a student misses a class quiz or exam because the student did not receive a campus pass for the day the class quiz or exam was given?

If an absence constitutes an excused absence, then the faculty member must work with the student to make up the missed class quiz or exam.

If a student completes their daily survey and the survey states that they are not cleared for class, the faculty member may, but is not required, to count that as an excused absence. If a student is not cleared to come to campus, the survey informs the student that he or she must contact Student Health that day to discuss their symptom(s) further.

If Student Health believes that the student should be placed in quarantine pending further evaluation or testing, this information will be conveyed to the student and to the CARE Special Services Unit. A representative from the Office of the Provost will contact the faculty member. At that point, the faculty member will be asked to count the missed day(s) as an excused absence due to a COVID-19-related event and to work with the student to make up any missed assignments.

Additionally, if Student Health does not believe that further evaluation or testing is necessary, Student Health will provide the student a doctor’s excuse for the missed day(s) via the student’s MyChart account. The faculty member may request that the student provide a copy of that doctor’s excuse. If provided by the student, the missed day(s) must be counted as an excused absence. If the student does not provide the faculty member with a copy of the requested doctor’s excuse, then the faculty may count the missed day as an unexcused absence.

What should employees expect after testing positive for COVID-19?

Employees will be contacted by their local health department and will be instructed to isolate. They will be encouraged to contact their primary care provider for additional care information.

What should I do if I completed the wellness survey in the morning, but later in the day, someone asks to see my pass?

If you successfully logged in and generated a pass earlier in the day, you should have received an email with the link to your pass. Be sure to use that email link to retrieve the pass, rather than the one in your daily invitation, or you will have to retake the survey.

You can also use this link: go.wvu.edu/pass

What should I do if my family's financial circumstances change after I apply for financial aid?

For families who have suffered loss of income, students can complete a Family Contribution Appeal form, which is available on the Financial Aid website, to see if this could result in a lower Estimated Family Contribution and possibly change the financial aid award package..

What should I do if someone isn’t wearing their mask?

Wearing a mask is not optional; it’s a requirement, unless you’re eating or drinking. We suggest giving folks who aren’t wearing their masks a friendly reminder to help keep ourselves and others safe. Please do not engage in a confrontation about mask wearing. If you have concerns, reach out to University Police or report a COVID-related incident to the WVU Student Conduct Office.

What should students do if faculty require physical attendance as part of the grade?

In some classes, such as labs and clinicals, physical attendance is necessary to achieve the course learning goals. However, if the student qualifies for a University-approved absence, like isolation or quarantine, the instructor cannot lower the student’s grade and must provide alternate means to meet the course learning outcomes. Please review the University attendance policy.

What should students expect after testing positive for COVID-19?

WVU Student Health and Student Life will work with the student to ensure they follow proper isolation protocols. Students living in residence halls who test positive will be moved to Arnold Apartments for isolation. Check our step-by-step guides for detailed information.

What vending/dining options are available at Health Sciences?

The Market (HSC Food Court) is currently open, with limited options. Please observe social distancing restrictions in this location. Vending areas are available in various department breakrooms throughout the building. The hospital cafeteria is open; however, access to the hospital is limited to the main entrance. Again, please observe social distancing restrictions in this location.

What's your response to the research showing face gaiters are ineffective?

Research from the University’s health experts shows the gaiter WVU is providing as part of the Welcome Back Kits is effective in slowing the spread of COVID-19. Our experts have conducted multiple tests and have concluded the gaiter reduces the spread of exhaled droplets. Assuming the gaiter fits snugly around the face, it will provide a respiratory containment comparable to a common cloth mask.

Read more about WVU’s research at WVUToday.

Related questions:

What’s the difference between isolation and quarantine?

The University uses the terms “isolation” and “quarantine” for those who have COVID-19 related matters.

Isolation is avoiding contact with others for at least 10 days after your testing date, as directed by the local health department. You are likely in isolation because you've tested positive for COVID-19, and this isolation period will separate you from others who may not be sick to help stop the spread of COVID-19. If you live in a residence hall, you will move to Arnold Apartments. If living off campus, you stay away from others by using a separate living space. You should not leave this isolation space at all during the 10-day period. You are not allowed on campus for class or work at any point during this period, and you must remain in isolation until you are medically cleared.

Quarantine is avoiding contact with others to the furthest extent possible for the next 14 days, as directed by the local health department. You are likely in quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19, and this quarantine period separates and restricts the movement of those exposed to COVID-19 to stop the spread of the virus. If you live in a residence hall, you will quarantine in your room and may only leave it to use the restroom throughout this time; meals will be provided. If you live off campus, you should stay away from others by using a separate living space. You should not be on campus for class or work at any point during this period. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or WVU Medicine Student Health at 304-285-7200.

Related questions:

What’s the likelihood that the Health Sciences campus will be closed?

It is very unlikely that Health Sciences will close for clinical and research activities. Health Sciences leaders are committed to having students move toward degree finalization and hands-on experiences. If COVID-19 spreads across student populations at Health Sciences, some areas may be impacted, like in-person or simulation-based learning. Through protective measures, such as physical distancing, shift work and PPE, the Health Sciences community is doing everything possible to keep its students, researchers, faculty and staff safe. Here’s how you can help.

When are plexiglass face shields acceptable replacements for masks/face coverings?

Face shields are acceptable replacements for people who have difficulty wearing masks/face coverings for a long period of time. If you are an employee and believe you need accommodations, contact coronavirusmodification@mail.wvu.edu. Students with questions related to accommodations and the Coronavirus should contact the Office of Accessibility Services at 304-293-6700. More information is available on the Accessibility Services website.

When do residence halls close in November?

Residence halls will close on Wednesday, Nov. 25 at noon.

When does spring semester start?

The spring semester 2021 semester will begin on Jan. 19. The semester will not end early and will conclude on April 30 (last day of classes) with finals being held on campus May 3-7.

When is my bill due for spring?

Spring charges will be available on or around Nov. 24 in STAR, and payment for December eBills is due Jan. 4.

For more information, check the Student Accounts Billing and Payments pages.

Related questions:

Where are masks required at Health Sciences?

Masks must be worn properly everywhere on the Health Sciences campus, including in parking lots, parking garages and anywhere you may be in close proximity to others.

Where can faculty get classroom seating arrangements in order to create seating charts?

Seating charts are available for all instructors based on their room assignments. They will be able to write the student’s name in each seat, and the charts will be adjusted for social distancing with chairs grayed out. For instructions, including where to submit completed charts, see COVID-19 Assigned Seating and Attendance Tracking.

Where can I review a copy of the Telecommuting Agreement before completing it electronically?

The Telecommuting Agreement is available under Remote Work on Talent and Culture's Phased Return to On-Campus Work for Staff page.

Where can I view the Return to On-Campus Work Playbook?

Most employees were sent information about their work assignments, which included a link to the playbook. You also can view and download the playbook on the Talent and Culture website.

Where do we get a mask if we forget one or don’t have one?

Classrooms will be equipped with a supply of extra disposable masks available at no charge to those who need them.

You can also purchase disposable masks for 5 cents each (Mountie Bounty accepted) from vending machines throughout campus.

Related questions:

Where should I go if I want to be tested?

Free community testing is offered every Wednesday from 9 a.m. to 4 p.m. at the Student Rec Center. No appointment is necessary. For more, see Testing: Students or Testing: Employees.

Other free testing opportunities are available through West Virginia Department of Health and Human Resources partnerships. To learn more about upcoming testing opportunities, visit the Free COVID-19 Testing site.

If you're experiencing symptoms or think you've been exposed to COVID-19 ... Students should contact WVU Student Health or contact your primary healthcare provider. Employees should contact WVU Medicine or your primary healthcare provider.

Who came up with the definition of a close contact?

WVU follows the guidance provided by the CDC on close contacts.

Who has access to the information I submit on the wellness survey?

Only select University administrators, including those in the Office of Student Conduct, WVU Talent and Culture, and Information Technology Services, have access to this data. Personally identifiable information will be kept confidential. Self-reported or provided information in this context is not considered Personal Health Information as defined by the Health Insurance Portability and Accountability Act (HIPAA).

Who should I contact about stolen PPE?

Several instances of stolen PPE were brought to the attention of Health Sciences administrators during the Sept. 9 Campus Conversation. To report these instances, contact Health Sciences Incident Command at HSIC@hsc.wvu.edu.

Who will contact me to let me know if I will be working remotely, on-campus or a combination of the two (hybrid)?

You should have been contacted by your supervisor or HR partner. If you have questions, you should contact your supervisor. You also may contact your HR partner.

Why are classrooms reduced by 50%?

Classes are reduced to 50% capacity to follow physical distancing guidelines and reduce the possibility of spread.

Why are students in some programs at Health Sciences remaining on site?

Didactic portions of programs have been moved online, but the Health Sciences campus is unique in that many future healthcare providers are being trained here. To move into their respective professions, some students must have in-person, hands-on training and experience. Some skills can be simulated, but others must be done in person. Instructors are ensuring students are receiving the curriculum to which they enrolled, regardless of program or modality. Students are also encouraged to speak with their supervisors about what they need to feel safe.

Why did WVU cancel spring break?

The University is taking all necessary precautions in accordance with public health guidance. Until there is a vaccine, departing and returning to campus poses a public health threat to the community by increasing the introduction of new cases of COVID-19. Keeping students on campus will help contain the spread and ensure classes can be conducted in-person.

Why do I have to quarantine but my roommate does not?

You have been asked to quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19. This is a precautionary measure to keep you and others who were exposed to COVID-19 as safe as possible. Your roommate may not have had close contact with someone who tested positive, so they do not need to quarantine. At this point, the risk of your roommate contracting COVID-19 is low as long as everyone is following the COVID-19 safety protocols. If you test positive when retested, your roommate would have to quarantine at that point. Also, if you or your roommate feel ill and develop symptoms of COVID-19, your roommate should quarantine and call WVU Medicine Student Health at 304-285-7200.

Why do I need to be tested when I return to campus?

It's important that WVU establishes a baseline of disease prevalence on campus. The best way to do this is testing when students, staff and faculty return to campus. This will allow the University to monitor trends throughout the semester as testing continues.

Why doesn't WVU give students the end date for quarantine?

Your quarantine or isolation release date will be provided during a phone call with a WVU Shared Services care agent.

Add WVU Shared Services — 304-293-1003 and 304-293-6006 — to your phone contacts. Care agents will contact you to discuss quarantine protocols, symptoms and testing, which can determine your quarantine release date. It's important to answer or promptly return calls from WVU Shared Services.

Why is a quarantine period longer than an isolation period?

WVU is following the CDC guidelines and timelines for isolation and quarantine. It can take a person anywhere from 2-14 days to experience symptoms or develop the infection, so a person must quarantine for 14 days. It has been found that a positive person is no longer contagious beyond the 10-day period, likely because they had it a few days prior to being symptomatic, so they must only isolate for 10 days.

Why is it safe for teachers to come back but not all students?

We have taken significant precautions to keep our faculty and students as safe as possible within the classroom, including plexiglass barriers, physical distancing and mask/face covering requirements. In addition, we’ve provided faculty with guidelines to assure that all students are following the necessary protocols. We understand that this situation is not ideal, but we know the importance of in-person instruction, and we are doing everything we can to continue that instruction.

Will bus capacity be reduced to comply with physical distancing protocols?

Yes. WVU buses are operating at approximately 50% capacity, and riders sit in a checkerboard pattern to comply with physical distancing requirements. Riders are expected to follow the bus safety guidelines.

Visit the Transportation and Parking website for the WVU bus schedule and WVU bus routes that will be operating this fall.

Mountain Line bus schedules are available on busride.org.

Will commencement be in-person?

Since students will not be returning following Thanksgiving, the University feels it is not in the best interest of the public’s health and safety to host an in-person commencement. Visit graduation.wvu.edu for more information.

In addition, information regarding an in-person commencement for both the May and December 2020 ceremonies will be posted at a future date.

Will COVID-19 testing be free?

Yes, the COVID-19 test is free.

If you need to have symptoms evaluated by a physician, the physician visit will be billed to your insurance.

Will credits earned in previous semesters still be valid if I'm unable to attend this year?

Yes, your credits will still be valid if you return after some time off. Please note, you are considered a readmitted student if you have been away from the University for at least one semester excluding the summer terms; therefore you will need to reapply to WVU and, in some cases, you may also need to reapply to your program.

Related questions:

Will employees be required to use their accrued sick leave if they test positive for COVID-19 or are told to quarantine due to possible exposure?

Unless the employee is ill to the extent that they are unable to perform any remote work duties, most employees should be provided with an alternative remote work assignment while waiting for symptoms to subside or to get a negative test result. If you are ill due to COVID-19 and unable to perform work, you should work with your supervisor to apply for special emergency leave.

Will faculty who teach in person have an opportunity to get face shields?

Plexiglass screens in front of lecterns and other personal protective equipment (PPE) will be in place. If you can’t wear a face mask due to a health condition or you do not wish to wear one because you believe it affects your ability to teach, you may wear a face shield instead. Face shields will be provided to instructors upon request. You are not required to wear a face mask with the face shield when teaching behind a plexiglass screen. However, if you move from behind the plexiglass barrier, you must wear a mask under the face shield.

Will HIPAA training be required for those who access the results from the daily wellness surveys?

Yes. Individuals who will be reviewing data from the daily wellness surveys will have gone through HIPAA training and understand confidentiality agreements. Only select individuals will have access to the survey results.

Will HSC students have clinicals in the hospitals?

Yes, students are currently participating in clinical rotations in medical facilities in Morgantown and around the country. All students are required to wear appropriate PPE that is typically provided by their program or the facility. Students are not permitted to work with COVID-19 patients at this time.

Will instructors be notified if a student is isolating or quarantining?

It is the student's responsibility to let instructors know they will not be attending class and work with them to make arrangements to keep up with classwork. If the student has any in-person classes as part of their course schedule, the Office of the Provost will send a notification letter to their instructors informing them there has been a COVID-19 related event.

Will keyboards, mice and peripherals in computer classrooms be professionally cleaned each day?

Yes, all high-touch areas like keyboards and mice will be professionally cleaned every 24 hours. Cleaning materials will also be available for anyone who would like to use them throughout the day in addition to the scheduled cleaning.

Will on-campus classes still be available as hybrid if I get sick and can’t attend class?

WVU released a revised attendance policy and new emergency leave policy to ensure that students who become ill will be given the opportunity to continue their learning or create the best possible solution, depending on length of absence. Faculty and instructors have been provided a set of expectations and best practices to apply, which includes having a contingency plan in place for campus-wide or student-specific remote teaching.

Will residence hall staff be notified if they have a COVID-19 positive student?

If a positive student case is identified on campus, the University will notify the appropriate residence hall staff of a positive case among its residents.

Related questions:

Will staff supervisors be notified if their employee is isolating or quarantining?

Supervisors will be notified if one of their employees tests positive. Further, employees who may have been in close contact with someone who has tested positive will be notified through the contact tracing process.

Will students and employees be able to travel?

WVU strongly discourages any student or employee from personal travel to locations other than their home and campus. The University also strongly discourages students and employees from hosting visitors from other locations. Visit What You Need to Know: Travel for current travel guidelines.

Will students be able to choose their seating assignment for in-person classes?

In most situations, students will be allowed to choose their seats on the first day of class. Once seats have been assigned, students will be expected to remain in those seats for the remainder of the semester.

Will temperature checks be done at entrances to buildings, offices, classrooms, etc.?

Temperature checks will not be part of the everyday campus experience for most faculty, staff and students. Some units with unique risks associated with their operations, such as Dining Services, may establish more stringent access controls, including daily temperature checks and health status questionnaires before reporting to work.

Will testing be free for temporary employees?

Yes. Testing will be free for all employees who will be working on campus.

Will the disposable plates and utensils used in dining halls be recyclable?

Yes. However, plates and utensils may need to be rinsed before they can be recycled. Further, all to-go containers will include a sticker with instructions for recycling.

Will the Office of Global Affairs be open for in-person services?

The Office of Global Affairs will be open this fall for limited in-person services. All regular services are still available, though many will be virtual.

If you are an international student and need guidance, contact the Office of Global Affairs at 304-293-6112.

Will the PRT be running?

The PRT will not be in service. The University will operate additional buses to transport our campus community between Downtown, Evansdale and Health Sciences areas of campus. Check Transportation and Parking's website for the bus routes and bus travel times.

Will the Rec Center, Mountainlair, etc. be open?

The Mountainlair will be open. Residence halls will also offer programming and activities. Fraternities and sororities and other student organizations are actively planning programming. Student Life departments will offer services to students, though they may be delivered virtually rather than in-person.

Will the surcharge for working in Morgantown (i.e., the working tax) be removed for employees who no longer are working in the city while working from home?

The city’s user fee is to be paid by WVU employees who remain on the current payroll and have not been permanently assigned to an office or place of business outside the city. Since the University’s current work-from-home effort is not intended to be permanent, the city’s user fee of $3.00 for each calendar week will continue to be collected for those employees who remain on payroll.

Will the University test new hires for COVID-19 as they come on board?

Any new hires who will be working on campus, including those working in a hybrid capacity, will be required to complete a COVID-19 test.

Will undergraduate students be able to do research in labs?

We have developed plans that allow undergraduates to work in research labs under the guidance of their departments/programs, both to support others' research and to conduct their own where it is necessary to their programs in their program. Each program/department will have information on exactly how this will happen. Please contact your instructor and/or program for more information.

Will WVU provide flu shots this year?

Yes. WVU Medicine (which includes WVU Student Health) will be providing flu shots on campus, as well as at a drive-thru location at the University Town Centre clinic.

For more information, including times, dates and how to register, visit Talent and Culture's Fall 2020 Flu Vaccination page.

Will WVU share active case numbers?

At this time, we are not sharing active case numbers. WVU works diligently with the local health department after a positive test result is reported to ensure we’re keeping our community as safe as possible. Those who test positive for COVID-19 are placed in isolation as soon as possible. Contact tracing then begins to identify close contacts, and they are notified to begin a quarantine period.