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Daily Wellness Survey Common Questions

These questions supplement What You Need to Know: Travel and What You Need to Know: Visitors, where you can find more information.

Questions will be added and updated throughout the fall. If you can't find the answer to your question, please email returntocampus@mail.wvu.edu.

Am I going to be locked out of a building if I don’t have my electronic pass?

The passes will not be electronically integrated with door locks on campus. However, all students, faculty and staff should be prepared to present this pass, which has a date stamp, if requested.

Are clinical faculty who generally follow WVU Medicine guidelines required to do the daily wellness survey?

Clinical faculty, clinical fellows and health sciences residents are not required to complete the daily survey. They should continue to follow appropriate WVU Medicine guidelines on symptom monitoring.

Health sciences student learners, and health sciences teaching and research faculty and fellows are required to complete the daily survey.

Lastly, WVU Medicine and practice plan employees assigned to the Health Sciences Center campuses to provide support are required to complete the daily survey.

ITS is working diligently to ensure those not required to complete the survey do not receive the daily email. However, this will take some time to finalize. We ask for your patience in the interim.

Are faculty required each day to see the green pass on students’ phones?

No. Instructors are not required to check for passes. Faculty may use their discretion in determining whether this is necessary for face-to-face courses. That said, all students, faculty and staff should be prepared to present this pass, which has a date stamp, if requested. Displaying your pass when asked signals respect for others and your shared concern for the well-being of our campus communities.

Are the daily wellness surveys mandatory?

Yes. All members of the WVU community will participate daily to monitor for symptoms that could lead to potential community spread of COVID-19. Those who respond to the wellness survey and exhibit no symptoms will receive an electronic “pass” for that day on their personal device.

The electronic pass may be required to access certain areas/buildings on campus. For example, if the University feels it is safe to open the Rec Center in the coming weeks, anyone wishing to use the facility would be required to show their pass.

Related questions:

As an on-campus instructor, what should I do if my results from the daily wellness survey say I can’t come to campus to teach?

Consult with your department chair and let them know you are not able to come to campus. Through that consultation, you can make the decision to temporarily deliver your courses online or find coverage for your class.

Do contractors working on campus and other visitors have to complete the wellness survey? Do we have to notify someone if we expect a visitor?

No, contractors and visitors won’t take the survey, and the University strongly discourages all non-essential visitors. Contractors and visitors who are required on campus to perform certain services must follow recommended CDC and OSHA guidance, as well as federal, state and local guidelines. They are also required to comply with the University's COVID-19 policies and procedures.

All visits must be coordinated with the appropriate WVU host with as much notice as possible. The host is responsible for sending and ensuring completion of the Visitors and Contractors Self-Screening Checklist. See What You Need to Know: Visitors for additional details.

Do I have to complete the wellness survey on weekends or days I don’t work, or before I’ve clocked in?

Although it is not required that you complete the survey on days that you are not scheduled to work, we strongly encourage it. This is a daily survey that only takes about 1 minute to complete.

We appreciate everyone making a good-faith effort to complete this survey seven days a week, as illness can occur on days you don’t work, teach or attend class. Understanding the health of our community through current, comprehensive data will help guide decision-making, including when it’s safe to bring more people back to campus.

If you have an approved leave request with multiple days off, you won’t face discipline for failing to submit a daily survey. However, you should resume the survey on the day you return to work.

Does the wellness survey track my location?

No, the survey app does not track your location. WVU is not requiring the use of a location-tracking app and will instead rely on human tracers and traditional methods when contact tracing is necessary. The wellness data you submit in the survey will be kept confidential. It provides valuable insights that will help the University understand rates of infection and make appropriate decisions moving forward.

How soon will a new employee or a new student get the daily wellness survey?

It may take up to 24 hours for a brand-new employee or newly admitted student to begin receiving the daily wellness survey.

I am a student. If I am denied a day pass because I have a symptom, what should I do?

You should first contact Student Health to discuss your symptoms further. Additionally, you should contact your professors to indicate that you will not be able to attend class in-person for the day. Please work with your professors to determine if you can attend class remotely or in a hybrid fashion until you speak with a health care provider to determine next steps.

If the class is not one in which you can participate remotely for the day, please work with your professor to make up the missed work. If you do not so, the professor can then count the missed day as an unexcused absence. If you work with your professor to make up the missed work for the class, the professor may count your absence as excused.

I am an employee or instructor who will be working mostly or entirely remote. Do I really have to take the wellness survey every day?

Yes, everyone on the University payroll should make a good-faith effort to complete this survey seven days a week, regardless of how often you plan to be on campus. However, you don’t need to generate a pass unless you plan to be on campus that day.

If you have an approved leave request with multiple days off, you won’t face discipline for failing to submit a daily survey. However, you should resume the survey on the day you return to work.

This includes employees of Barnes & Noble and employees of Sodexo who have courtesy appointments and have been assigned WVU email accounts.

You should only receive one wellness survey link, and it is based on your primary role in MAP. If you are getting more than one, please notify the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

I am taking a week of vacation, and my leave request has been approved. Do I have to complete the daily wellness survey while I’m on leave?

If you are on leave, you won’t be required to submit a daily survey. However, you should resume the survey on the day you return to work.

I answered yes on the wellness survey when asked if someone I know “has COVID19 or is suspected of having COVID19." I was denied a pass for the day. Does that mean I can’t go on campus? Will I be locked out of buildings or systems?

If you are denied a pass, you should stay home for now and contact your primary care physician (PCP) to determine next steps. If your PCP clears you, then you will be able to come to campus. You should ask your PCP for a clearance or excuse as needed.

Your pass is not electronically integrated with door locks or any other WVU systems. You would still be able to log in from home and work if you are well enough.

Each building has its own facility manager, and safety and security protocols, so you could be asked for your pass. All students, faculty and staff should be prepared to present this pass if requested.

I didn’t get the survey email, but I think I was supposed to. What should I do?

First, check your spam or junk mail folders for the sender’s address (donotreply_wellnesscheck@mail.wvu.edu). If you still can’t find it and you are a current WVU employee or student, contact the ITS Service Desk at 304-293-4444 so we can examine your account.

I don’t have cell phone or internet service at my home. How do I complete the daily wellness survey?

You can call WVU Shared Services at 304-293-6006, and a customer care agent will complete the survey for you. Agents will be available Monday through Friday, from 7 a.m. to 7 p.m. Agents also will be available on Saturdays and Sundays from 7 a.m. to 10 a.m.

If you are an overnight or late-shift worker, please call Shared Services at the end of your shift (during Shared Services’ normal hours of operation) for assistance completing the survey. Your supervisor will get a copy of your electronic pass and can print one for you if desired.

I don’t have my email set up on my phone, and I don’t have access to a computer. Is there another way I can take the survey every day?

Yes, just visit wellnesscheckpass.wvu.edu using a web browser on your smart phone.

I work an overnight shift and I leave campus at 6 a.m. What should I do about the wellness survey?

Complete the survey at a time that’s convenient for you, but before you report back to campus for your next shift. This may mean you complete it at the end of your shift, before you go home. If you develop symptoms between the time you leave work and the time you return for your next shift, you should stay home, notify your supervisor and contact your primary care physician.

If you don’t have a cell phone, computer or internet service at home, you have until 7 p.m. to call WVU Shared Services at 304-293-6006. A customer care agent will complete the survey for you. Agents will be available Monday through Friday, from 7 a.m. to 7 p.m. Agents also will be available on Saturdays and Sundays from 7 a.m. to 10 a.m.

If you are an overnight or late-shift worker, please call Shared Services at the end of your shift (during Shared Services’ normal hours of operation) for assistance completing the survey. Your supervisor will get a copy of your electronic pass and can print one for you if desired.

I’m a student, and most or all of my classes are online. Do I really have to take the daily wellness survey?

Yes, all students must complete the daily survey, regardless of whether your classes are online, in-person or a combination. The information we collect also will help us determine when it’s safe to bring more people back to campus.

I’m a supervisor or administrator. Do I have to monitor whether my faculty, staff or student workers are doing the daily wellness survey?

Not at this time. Talent and Culture will handle compliance issues among University staff, while the Office of the Provost will manage faculty. The Office of Student Conduct will monitor and ensure compliance among students. The details of these processes will be announced in the coming weeks.

At WVU Tech at Beckley, employee compliance will be addressed by Human Resources and the Office of the Provost; student compliance will be managed by the Dean of Students and Student Life.

At Potomac State College of WVU in Keyser, employee compliance will be addressed by Academic Affairs and Human Resources. Student compliance will be handled by the Dean of Student Experience and Student Life.

Language in the University’s new daily wellness survey has been updated to provide more clarity for people with pre-existing conditions whose normal symptoms may resemble those of COVID-19.

You are now asked whether you have experienced the new onset of a symptom that cannot be attributed to another health condition (such as migraines, allergies, etc.) or that may have been caused by a specific activity (such as physical exercise).

If you experience any symptoms that may be related to COVID-19 and cannot be attributed to a pre-existing health condition or a specific physical activity, you should not come to campus. The first thing you should do is contact your primary care physician or WVU Student Health. They will determine if your symptoms warrant quarantining and will discuss next steps.

If this is based on personal responsibility and honesty, why are we bothering?

We understand it will take a little time to establish full participation, but full participation is expected, and spot checks will be performed. Compliance processes are still being established and will be announced in the coming weeks.

This data is an important part of helping the University monitor infection rates and community spread, even among remote workers and students who are taking classes exclusively online. Comprehensive and current information about the health of students, faculty and staff will help guide appropriate, data-driven decisions, including when it’s safe to bring more people back to campus.

May I opt out of the daily wellness survey? I don’t plan to be on campus at all this semester.

No. All students, faculty and staff need to complete this survey so we can monitor the overall health of our Mountaineer family, regardless of whether you have an onsite, online/remote or hybrid schedule. The information we collect will help ensure WVU is responding to your needs and making appropriate, data-driven decisions, including when it’s safe to bring more people back to campus.

Some of the symptoms the survey describes are symptoms I am having because I worked out too hard or because I have a chronic condition. How should I answer?

Language in the University’s new daily wellness survey has been updated to provide more clarity for people with pre-existing conditions whose normal symptoms may resemble symptoms of COVID-19.

You should answer “yes” if you have experienced the new onset of a symptom that you cannot attribute to another health condition, such as migraines, allergies, etc., or to a specific activity such as physical exercise.

The survey indicates that if a student answers “yes” to one of the questions, they should contact Student Health. Can I ask the student to prove that they contacted Student Health?

No. Asking a student about their medical information in this context would not be appropriate. However, if a faculty member has a concern about an individual student, we encourage you to contact the CARE Team to discuss further. You can reach the CARE Team at 304-293-5611 or CareServices@mail.wvu.edu.

The wellness survey isn’t working with Internet Explorer. What should I do?

Try another browser such as Chrome, Safari, Edge or Firefox. The software behind the survey is not compatible with Internet Explorer.

What happens if I complete the survey and I am told to stay off campus?

If you experience any of the symptoms listed, please stay home and notify your supervisor. If you are experiencing these symptoms 24 hours later, you should contact your primary care providers or WVU Medicine’s COVID-19 phone number at 304-598-6000.

If your primary care provider requires you to stay home, then contact Medical Management at 304-598-5700 (Option 8) to discuss next steps and continue to notify your supervisor that you are unable to come into campus and may need a remote work assignment unless you are too ill to work.

Students in Morgantown will be directed to contact WVU Student Health at 304-285-7200.

Students in Beckley or Keyser will be directed to contact their local student health clinic, their local health department or the state Department of Health and Human Resources at 800-887-4304.

Any student who may need to miss class is expected to contact their instructor(s) for direction on how to keep up with the content and required work in your course(s). Note: If you are taking classes entirely online, this step may not be necessary.

What happens if I refuse to complete the wellness survey or forget to take it?

Leave-eligible employees who decline to complete the survey will not be permitted on campus and will be required to take the day off using annual leave. Workers who are not leave-eligible will be required to take an unpaid day off.

Employees who repeatedly fail to abide by this important part of the University’s safety protocols may be subject to appropriate disciplinary action, including warning, suspension, termination or other disciplinary action as appropriate.

Students who decline to take the survey are not permitted on campus and will be marked absent/unexcused for any course they were required to attend. Potential consequences for students’ failure to comply with COVID-19 safety protocols are outlined in the Student Health and Safety Policies.

Policies, procedures and information are likely to change as we go through the fall. It is important that all students and employees monitor their email, as well as this website, to keep up with the latest information. Compliance is part of your personal responsibility as a member of the WVU community.

What should a faculty member do if a student indicates that they forgot to take the daily survey when asked to show the pass?

Initially, the faculty member should ask the student to step outside and complete the survey. After doing so, the student should return and present their pass to the faculty member to continue to remain in the class. If the student indicates that they have a symptom and did not receive a day pass, they should be asked to leave campus and contact Student Health. Faculty should follow the classroom disruption guidelines should the student not immediately respond to the faculty member’s request.

What should a faculty member do if a student refuses to present their wellness survey pass or presents a pass that indicates that they should not be on campus?

The faculty may ask the student to leave the classroom and not attend class in-person for that day. Faculty should follow the classroom disruption guidelines should the student not immediately respond to the faculty member’s request.

What should I do if I completed the wellness survey in the morning, but later in the day, someone asks to see my pass?

If you successfully logged in and generated a pass earlier in the day, you should have received an email with the link to your pass. Be sure to use that email link to retrieve the pass, rather than the one in your daily invitation, or you will have to retake the survey.

You can also use this link: go.wvu.edu/pass

Who has access to the information I submit on the wellness survey?

Only select University administrators, including those in the Office of Student Conduct, WVU Talent and Culture, and Information Technology Services, have access to this data. Personally identifiable information will be kept confidential. Self-reported or provided information in this context is not considered Personal Health Information as defined by the Health Insurance Portability and Accountability Act (HIPAA).

Will HIPAA training be required for those who access the results from the daily wellness surveys?

Yes. Individuals who will be reviewing data from the daily wellness surveys will have gone through HIPAA training and understand confidentiality agreements. Only select individuals will have access to the survey results.