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Public Health Common Questions

These questions supplement What You Need to Know: Public Health and Safety, where you can find more information.

Questions will be added and updated throughout the fall. If you can't find the answer to your question, please email

Are masks required to be worn outdoors as well as indoors on campus?

Masks and face coverings are required on all WVU campuses at all times in all public places, except when eating.

Related questions:

Are Morgantown, Beckley and Keyser campuses going to be monitored differently? That is, is there a possibility that one campus will have to go online but others will not?

Each campus is being evaluated separately. WVU is working closely with the local health departments in the communities where our campuses are located to continuously monitor the following indicators:

  • Percentage of tests that are positive.
  • County-specific incidence rates of COVID-19.
  • County-specific R-naught values (tracks the rate of transmission.)
  • Information on hospitalizations and hospital capacity.
  • We may also begin to generate University-specific R-naught vales and incidence rates.

This information will be regularly provided to University leadership to continually assess the situation and make decisions on what actions the WVU System may need to take.

As an on-campus instructor, should I encourage students to download the NOVID app?

Use of the app is completely voluntary, but encouraged. The NOVID app detects when a user is close to other NOVID app users. If someone reports as positive in the NOVID app, all other users who have been in close contact will receive a notification, encouraging them to self-isolate or get tested even before they experience symptoms. Although WVU will not receive any information from the app, it allows users to take precautions to keep themselves and those around them safe.

Can building air filtration protect me from getting COVID-19?

Filtration in building heating, ventilation and air conditioning (HVAC) systems can be a part of an overall risk mitigation approach, but it is not generally regarded as a solution by itself. There is no direct scientific evidence of benefit; however, some reduced exposure can reasonably be inferred based on the ability of some filters to remove particles that contain a SARS-CoV-2 virus.

In order for filters to have any impact on infectious disease transmission, transmission has to occur through the airborne route, filters have to be properly installed and maintained in appropriate systems to treat recirculated air, and filters have to be appropriately designed for the building in which they are used. More importantly, in most buildings and in most situations, filters may be considerably less effective than other infection control measures (e.g., physical distancing, isolation of known cases, mask wearing and hand-washing).

WVU will continue to follow guidance from public health officials and government agencies in regard to our cleaning and safety measures. Based on this guidance, the University will continue to explore innovative and additional cleaning, sanitizing and disinfecting technologies and processes in response to the COVID-19 pandemic.

For specifics about how the University is managing HVAC systems in response to the COVID-19 pandemic, see the July 17 Enews update on WVU HVAC systems and COVID-19.

Related questions:

Can I quarantine in my residence hall room?

Yes, if you're asked to quarantine because you are a close contact of someone who tested positive for COVID-19, follow these steps to quarantine in your residence hall.

Can portable air cleaners protect against getting COVID-19?

Similar to building filtration, there is no direct clinical evidence of the benefit of portable air cleaners for reducing infectious disease risk. However, some benefit can reasonably be inferred for appropriately sized (e.g., their removal rate is appropriate for the room), maintained and operated portable HEPA filters. As with building filtration, the details are important (e.g., efficiency and airflow rate of the air cleaner, sizing and placement within the space, maintenance and filter change, nature of space that is being cleaned) and appropriate portable filtration is likely only to be effective in concert with other measures.

For specifics about the University's management of HVAC systems in response to the COVID-19 pandemic, see the July 17 Enews update on WVU HVAC systems and COVID-19.

Related questions:

Can students sit with friends in the dining halls and food courts?

Yes, as long as they practice appropriate physical distancing, and if not eating, wear a mask.

Related questions:

CDC recommends masks when physical distancing is not possible. If students are in classrooms sitting 6 feet apart then why is there a need for masks?

Masks/face coverings combined with physical distancing is the best way to prevent the spread of COVID-19. Whenever physical distancing is not possible, it's even more critical to wear a mask/face covering.

Related questions:

Do I really have to wear a mask in class?

Yes, research has shown that the virus can spread quickly in close quarters. Wearing a mask prevents you from spreading the virus. It is important to remember that carriers often spread the virus before they exhibit any symptoms. The University is asking for your cooperation for the safety of faculty, staff and students. Instructors can request clear masks to use in conjunction with the plexiglass shields in front of the lectern to improve intelligibility.

Instructors should refer to the guidelines for ensuring safe classroom behavior for the University's approved COVID-19 syllabus statement and guidance for setting classroom expectations and handling disruptions.

Students should review the Student Health and Safety Policies for additional expectations.

Related questions:

Do students have to wear masks in the dining halls and food courts on campus?

Yes, as they move about the space to get their food and when they leave. However, no, when they are sitting at tables eating, while also practicing appropriate physical distancing. Where possible, seating will be arranged so that physical distance exists between tables. Where that is not feasible, plexiglass dividers or other steps still under review will be taken.

Related questions:

Does "out of state travel" apply to employees who live out of state?

Anyone traveling domestically outside of West Virginia is subject to a 5-day self-quarantine/self-monitoring period. This does not include commuting to work for employees who live out of state.

How can I report an off-campus party?

To report a large gathering or a house party close to campus, you can notify University Police by calling 304-293-COPS. In addition, you can report the incident anonymously through the LiveSafe app. Click “report incident,” select “other” and include information in your tip such as the location, time, approximate number of people, etc. If more information is needed, University Police dispatchers may ask you follow-up questions through the app, as well.

Beginning Sept. 11, the City of Morgantown will prohibit parties and social gatherings at residential units in certain areas of the city. Off-campus gatherings outside these areas are limited to 25 people, but the limit does not apply to any essential activity, business or entity like religious services, weddings, group meetings and conferences.

All gatherings on the WVU campus are limited to 10 people.

How do I take the COVID-19 education module?

Use your WVU Login to log into the COVID-19 education module.

All students and employees are required to complete the module by Aug. 22. Students with fully online course schedules are still required to complete the module.

Related questions:

How often should masks be changed out?

As long as a mask does not become damp or wet, it will protect you from COVID-19. If it does become damp or wet during the day, it's important to swap it out for a new, dry mask; there will be locations across campus to pick up a disposable mask in these cases. It's best to wash your mask each evening, and you can do it simply via hand washing with soap and warm water. Let the mask air dry overnight so it can keep its shape and last longer. You can also wash it via washer and dryer with detergent. Consider having a few masks/face coverings to ensure you have a clean mask each day. When taking off your mask to eat on campus, consider bringing a paper bag to safely store it in.

This question was answered by Dr. Clay Marsh during the July 9 Return to Campus Conversation on Public Health and Safety.

How often will employees and students get tested?

The University will provide ongoing testing throughout the fall semester, focusing on three major areas:

  • Rapid testing for anyone who exhibits any symptoms
  • Frequent, ongoing testing for groups that may be at higher risk (e.g., those living in residence halls, those participating in athletics and those in the performing arts)
  • Ongoing surveillance testing throughout the campus community during the school year

Recurring testing will be free.

Related questions:

How will the University enforce the mandatory mask protocol for contractors and vendors visiting WVU buildings? What can I do if I see them not following the guidelines?

Vendors and contractors are required to follow appropriate guidelines for suppliers. If you witness instances of non-compliance, please contact the Procurement, Contracting and Payment Services team at or 304-293-5711.

How will the University enforce the social gathering limit when it comes to on- and off-campus parties and gatherings?

Gatherings on campus are currently limited to 10 people. WVU will have University staff in residence halls and apartments to ensure guidelines are being followed. These WVU staff members will receive backup support from University Police, if necessary.

Off campus, local law enforcement will make sure that gatherings comply with current limitations. Beginning Sept. 11 the City of Morgantown will prohibit parties and social gatherings at residential units in certain areas of the city. Students who break the rules will be subject to the Office of Student Conduct.

Related questions:

How will the University force students to stay home if they're not tested but still want to use campus facilities?

When it comes to public access to facilities, we will monitor as best as we can and enforce Student Health and Safety Policies, but this is really where personal accountability comes in; we need our community to follow our guidance and not step foot on campus if they haven’t been tested for COVID-19 and received a negative result.

How will we know how COVID-19 is affecting the University community as the semester progresses?

Our public health partners will work with our Public Health Task Force in identifying the number of positive cases and potential spread of the virus in the community. That information will inform the actions the University must take to keep campus safe.

You can follow WVU's testing results, self-reported positive cases and quarantine and isolation information at COVID-19 testing dashboard. You should remain alert to campus communication with critical information about COVID-19.

How will you ensure that students are following CDC guidelines when they are off-campus or outside the classroom environment?

WVU cannot ensure that students will comply with these requirements at all times. This is why we believe that knowledge about COVID-19 is so critical and are requiring the whole WVU community to complete the COVID-19 education course. Public health research shows that individuals have a higher likelihood of complying with safety guidelines when they understand why they are in place and the benefits of compliance as well as the risks of noncompliance.

How, when and where will tests for COVID-19 be conducted? Will I have to pay for them? How will I learn the results?

Since WVU completed its Return to Campus testing, we have been increasingly focused on testing anyone who reports symptoms of COVID-19, students who have been identified as close contacts of positive cases, and those living in residence halls or are involved in activities that may lead to a higher risk of spread (for example, activities involving singing or instrument playing or physical contact and athletics).

The University anticipates conducting between 2,000 to 2,500 tests a week.

For more about our ongoing testing, the testing procedure and how results are communicated, see What You Need to Know: Testing.

Related questions:

I have health conditions that make me more susceptible to serious effects of COVID-19. Are there extra precautions I can take part of to avoid exposure and limit contact with others?

Currently, medical conditions that necessitate reasonable accommodations related to COVID-19 are being addressed as Americans with Disabilities Act (ADA) Accommodations. In accordance with the ADA Amendments Act, certain factors do not meet the definition of a disability. Reasonable modifications will be determined on a case-by-case basis. When applicable, other provisions may run concurrently with accommodations, such as FMLA, FFCRA, leave and other University programs. In these cases, employees will be referred to WVU Medical Management.

If you are an employee and have questions or need accommodations, faculty and staff are encouraged to contact More information can be found at WVU Division of Diversity, Equity and Inclusion's ADA Coronavirus Modifications website.

Students with questions related to accommodations and the Coronavirus should contact the Office of Accessibility Services at 304-293-6700. More information is available at Accessibility Services.

I think I was exposed; can I request a test?

Check What to Do If: You May Have Been Exposed to COVID-19 for guidance.

I was in close contact with someone who recently tested positive for COVID-19. We weren't wearing masks and were within 3 feet of each other for over 15 minutes. What should I do?

You must quarantine if you are experiencing COVID-19 symptoms or have had direct contact with someone who tests positive for COVID-19. Until a formal case investigation and contact tracing can be completed, all those who are known or suspected to have been in close contact with anyone diagnosed with COVID-19 should undergo a 14-day quarantine/self-monitoring period.

In these situations, close contact includes:

  • Having been within 6 feet of someone diagnosed with COVID-19 for a period of at least 15 minutes in any environment, regardless of the use of face coverings or masks; or,
  • Living in the same household as a person with COVID-19
  • Caring for a sick person with COVID-19
  • Being in direct contact with secretions from a person with COVID-19 (e.g., being coughed on, kissing, sharing utensils, etc.)

All WVU community members are required to report if they test positive for COVID-19 or are quarantining due to suspected or known exposure to COVID-19. Students should notify the WVU CARE Team, and employees should notify WVU Medical Management.

I've already had COVID-19 and recovered. Am I now immune to the virus? What if I still test positive or exhibit new symptoms?

At this time, we do not know if someone can be re-infected with COVID-19. Data to date show that a person who has had and recovered from COVID-19 may have low levels of virus in their bodies for up to 3 months after diagnosis. This means that if you have recovered from COVID-19 and are retested within 3 months of initial infection, you may continue to have a positive test result, even though you may not be spreading COVID-19.

People who have tested positive for COVID-19 do not need to quarantine or get tested again for up to 3 months as long as they do not develop symptoms again. People who develop symptoms again within 3 months of their first bout of COVID-19 may need to be tested again if there is no other cause identified for their symptoms.

Until we know more, the Centers for Disease Control and Prevention recommends that all people, whether or not they have had COVID-19, continue to take safety measures to avoid becoming infected with COVID-19 such as wearing a mask, washing hands regularly and staying at least 6 feet away from others whenever possible.

If a student or employee has one mild symptom of COVID-19, should they make the decision not to go to class/work or consult with WVU Student Health or a primary care physician first?

Students and employees should follow the guidance at What to Do If: You Have a Minor Symptom and are Expected on Campus.

Related questions:

If I am approved to not wear a mask for ADA reasons, how will others know?

While you may not be wearing a mask, gaiter or other traditional protective equipment, you'll still be asked to wear some sort of protective equipment, like a face shield. Students should contact Accessibility Services, and employees should contact their supervisor for assistance with alternatives.

If one student in a class tests positive, will all students in the class have to quarantine?

Only those who have been within close contact of a person who tests positive will be asked to quarantine. A close contact includes:

  • Having been within 6 feet of someone diagnosed with COVID-19 for a period of at least 15 minutes in any environment, regardless of the use of face coverings or masks; or,
  • Living in the same household as a person with COVID-19
  • Caring for a sick person with COVID-19
  • Being in direct contact with secretions from a person with COVID-19 (e.g., being coughed on, kissing, sharing utensils, etc.)

Related questions:

Language in the University’s new daily wellness survey has been updated to provide more clarity for people with pre-existing conditions whose normal symptoms may resemble those of COVID-19.

You are now asked whether you have experienced the new onset of a symptom that cannot be attributed to another health condition (such as migraines, allergies, etc.) or that may have been caused by a specific activity (such as physical exercise).

If you experience any symptoms that may be related to COVID-19 and cannot be attributed to a pre-existing health condition or a specific physical activity, you should not come to campus. The first thing you should do is contact your primary care physician or WVU Student Health. They will determine if your symptoms warrant quarantining and will discuss next steps.

If students have symptoms similar to that of COVID-19 due to seasonal allergies, stress and anxiety or menstruation, what should they do?

If anyone has symptoms of COVID-19, even if they are common to the person due to other established health issues, you are still recommended to call health experts to determine the next step. For students, call Student Health at 304-285-7200. For employees, call WVU Medicine’s COVID-19 phone number at 304-598-6000 (Option 4).

Is COVID-19 treatment covered by the student insurance plan offered by WVU?


Is the NOVID app mandatory?

No, but WVU is encouraging the voluntary use of NOVID, a symptom-monitoring mobile app that will allow users to proactively make decisions based on their risk of infection.

Is the University providing thermometers for self-monitoring?

The University is not providing thermometers to students, faculty or staff. However, we encourage individuals to use personal thermometers (and purchase a thermometer if they don’t have one) for monitoring their themperatures as part of the daily self-monitoring for symptoms.

Under what circumstances would WVU go entirely online? Under what circumstances would WVU send students home?

There is no single metric, specific number or percentage that would trigger the University to change course. Rather, multiple factors are being reviewed in combination to determine if the University is trending in the wrong direction.

To determine if a trend is concerning, the University is frequently monitoring the following factors:

  1. Number of students, faculty and staff testing positive on a daily, cumulative and seven-day basis;
  2. Number of positive cases compared to total tests on a single day, cumulative and a seven-day rolling basis;
  3. Number of cases in Monongalia County per 100,000 people on a seven-day rolling average;
  4. R-naught values; which represents the spread of infection;
  5. The number of students in isolation and the percentage of isolation beds occupied;
  6. The number of students in quarantine and our ability to support those in quarantine;
  7. Information on hospitalizations and hospital capacity;
  8. State and county level data on the West Virginia DHHR’s website;
  9. Supply of personal protective equipment and cleaning supplies; and
  10. The ability of University and local officials to effectively undertake case management and undertake contract tracing.

If trends indicate that community spread is moving too quickly, it does not mean the University will automatically move to solely online course delivery. Other options could be implemented, such as further reducing activities on campus, restricting travel on campus or moving more or all classes online for a certain number of weeks to reduce spread.

If the University and its partners in public health feel the community spread cannot be flattened or controlled, only then will the option of moving all classes online and halting all but essential operations on campus be implemented.

West Virginia has guidelines on how many people can gather. Is WVU going to use those as guidelines as well?

On Sept. 7, WVU reduced on-campus gatherings to 10 people or fewer until further notice. The University previously had observed West Virginia's statewide guidelines.

Additionally, beginning Sept. 11 the City of Morgantown will prohibit parties and social gatherings at residential units in certain areas of the city. The order goes into effect at 12 a.m. Sept. 11.

Protect yourself and others by avoiding the Three Cs: Close, continuous contact with others, Crowds and Close spaces. WVU encourages everyone stay physically distanced at least 6 feet, wear mandated face coverings and follow proper hand hygiene while around others.

What are the ADA compliant alternatives for those who can’t wear a mask?

We are recommending face shields and surgical masks for students, faculty and staff who cannot wear a mask.

Related questions:

What are the chances that a test could result in a false positive?

False positives are rare. The test only indicates infection at the time of testing. Students, faculty and staff will be asked to monitor conditions and consult with Student Health or their provider if they develop symptoms.

What are the long-term effects from getting the disease?

Healthcare providers and scientists still aren't sure what the long-term effects will be for those who recover from COVID-19. Research is ongoing at many universities and academic medical centers around the country, including at WVU.

What are the University's overall COVID-19 test results?

We're providing updated WVU System test results every weekday.

What filter should be in a building to protect occupants from COVID-19?

There currently is no clear answer to this question given unknowns about the nature of SARS-CoV-2 containing particles and droplets. Low-efficiency filters (e.g., less than MERV 8 according to ASHRAE Standard 52.2 or less than ePM2.5 20% according to ISO 16890-1:2016) are very unlikely to make a difference. Further, properly installed higher efficiency filters can remove particles of a relevant size depending on their installed capture efficiency, but current information does not allow for specific recommendations.

The University is changing all air filters in air handling units from the previously used MERV-8 air filtration to MERV-13. Further increases in MERV rating were not appropriate due to issues such as design criteria of the equipment.

WVU will continue to follow guidance from public health officials and government agencies in regard to our cleaning and safety measures. Based on this guidance, the University will continue to explore innovative and additional cleaning, sanitizing and disinfecting technologies and processes in response to the COVID-19 pandemic.

For specifics about the University's management of HVAC systems in response to the COVID-19 pandemic, see the July 17 Enews update on WVU HVAC systems and COVID-19.

What if I don’t or can’t wear a mask?

Students who are unable to wear a mask for medical reasons, which will be the only exemptions allowed, should contact the Office of Accessibility Services via email at for possible arrangements. Faculty and staff who want to seek a modification should contact to discuss their needs

What if I test positive and isolation isn’t possible (sharing a residence hall room or small apartment where isolation isn’t possible)?

WVU has established newly renovated space in Arnold Apartments for residence hall students to self-isolate. See What to do if: You test positive and live in a residence hall for more. In the event that moving to another location is not possible, arrangements may be made for your roommate(s) to move temporarily or support will be provided for you to self-isolate in your own space as safely as possible.

What information is available about vaccines?

For those with PEIA, flu vaccines will be available in early October. When a COVID-19 vaccine is available, additional information will be shared. WVU Medicine employees will be required to obtain a flu vaccine and will be notified by WVU Medicine Employee Health. Students can contact WVU Student Health Services, and employee should contact their primary care provider. Flu vaccines are also available at local drugstores, and flu clinics may be offered on campus during the fall and winter months.

What is being done to improve air quality on campus?

To effectively manage the University's heating, ventilation and air conditioning (HVAC) systems in response to the COVID-19 pandemic, we continue to follow guidance from the American Society of Heating, Refrigerating, and Air-Conditioning Engineers, the Centers for Disease Control and the National Air Filtration Association. In general, this guidance fits the following categories:

  • Increase the amount of outside air being introduced when appropriate. We have increased the amount of outside air to the highest levels possible while still maintaining appropriate temperature and humidity levels. We have completed spot checks and will continue to monitor carbon dioxide (CO2) levels at random locations.
  • Utilize high-efficiency filtration where circulated air is utilized. We previously utilized MERV-8 air filtration; however, we are in the process of upgrading to MERV-13.
  • Continually maintain prescribed temperature and humidity levels. Unless special circumstances exist, we have adjusted HVAC systems to keep temperatures between 68- and 76-degrees Fahrenheit with relative humidity between 50% and 60% where possible.

For more details, see the July 17 Enews update on WVU HVAC systems and COVID-19.

What is going to happen when the flu and COVID-19 are here at the same time?

We recommend that students and staff receive the influenza vaccine to help prevent infection this flu season. The recommendations of wearing masks and social distancing also aid in the prevention of other illnesses.

What is the current rate of hospitalization for students?

Hospitalization rates of our students who have tested positive are low at this time; however, there have been numerous research studies that show there are potential long-term effects — particularly to the heart — for those that have COVID-19. It's also important to note that we are seeing more symptomatic students and some have been evaluated in the emergency room and do have more severe symptoms. It's important, for the safety of our students and community now and in the future, that we take measures to limit the spread of COVID-19 to others. The University continues to have a firm commitment to prevent hospitalizations. We must consider that some of our campus community, including students, may be at higher risk due to pre-existing conditions, as well.

What resources are available for students struggling with mental health issues during quarantine?

Many resources are available to student, including the Carruth Center and its satellite office serving Health Sciences, BeWell. More information will soon be available from the Office of Health Promotion and Wellness as well.

What’s the difference between isolation and quarantine?

The University uses the terms “isolation” and “quarantine” for those who have COVID-19 related matters.

Isolation is avoiding contact with others for at least 10 days after your testing date, as directed by the local health department. You are likely in isolation because you've tested positive for COVID-19, and this isolation period will separate you from others who may not be sick to help stop the spread of COVID-19. If you live in a residence hall, you will move to Arnold Apartments. If living off campus, you stay away from others by using a separate living space. You should not leave this isolation space at all during the 10-day period. You are not allowed on campus for class or work at any point during this period, and you must remain in isolation until you are medically cleared.

Quarantine is avoiding contact with others to the furthest extent possible for the next 14 days, as directed by the local health department. You are likely in quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19, and this quarantine period separates and restricts the movement of those exposed to COVID-19 to stop the spread of the virus. If you live in a residence hall, you will quarantine in your room and may only leave it to use the restroom throughout this time; meals will be provided. If you live off campus, you should stay away from others by using a separate living space. You should not be on campus for class or work at any point during this period. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or WVU Medicine Student Health at 304-285-7200.

Related questions:

Where should I go if I want to be tested?

Free testing opportunities are available through West Virginia Department of Health and Human Resources partnerships. To learn more about upcoming testing opportunities, visit the Free COVID-19 Testing site.

The University has completed its Return to Campus testing and will be doing surveillance testing moving forward. If you are a student, contact WVU Student Health or contact your primary healthcare provider. If you are a faculty or staff member, contact WVU Medicine or your primary healthcare provider.

Who came up with the definition of a close contact?

WVU follows the guidance provided by the CDC on close contacts.

Why are classrooms reduced by 50%?

Classes are reduced to 50% capacity to follow physical distancing guidelines and reduce the possibility of spread.

Why did WVU cancel spring break? Isn’t it too early to decide?

The University is taking all necessary precautions in accordance with public health guidance. Until there is a vaccine, departing and returning to campus poses a public health threat to the community by increasing the introduction of new cases of COVID-19. Keeping students on campus will help contain the spread and ensure classes can be conducted in-person. The same rationale was applied for fall break 2020.

Why do I have to quarantine but my roommate does not?

You have been asked to quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19. This is a precautionary measure to keep you and others who were exposed to COVID-19 as safe as possible. Your roommate may not have had close contact with someone who tested positive, so they do not need to quarantine. At this point, the risk of your roommate contracting COVID-19 is low as long as everyone is following the COVID-19 safety protocols. If you test positive when retested, your roommate would have to quarantine at that point. Also, if you or your roommate feel ill and develop symptoms of COVID-19, your roommate should quarantine and call WVU Medicine Student Health at 304-285-7200.

Why do I have to take a COVID-19 education course to come back to campus?

In order to ensure the safety of our WVU community, we want to provide necessary education to every WVU student, faculty and staff member. The online module is fairly quick, engaging and full of useful information that we will all need moving forward to have a safer fall semester. And while not everyone will be returning to campus, our hope is that you will use the information here to keep you and your loved ones safe wherever you may be. Mountaineers go first, but they also go together. If you do feel like you were required to take the module incorrectly, email us at

Related questions:

Why do I need to be tested when I arrive on campus?

It's important that WVU establishes a baseline of disease prevalence on campus. The best way to do this is testing when students, staff and faculty return to campus. This will allow the University to monitor trends throughout the year as testing continues.

Why doesn't WVU give students the end date for quarantine? New

Your quarantine or isolation release date will be provided during a phone call with a WVU Shared Services care agent.

Add WVU Shared Services — 304-293-1003 and 304-293-6006 — to your phone contacts. Care agents will contact you to discuss quarantine protocols, symptoms and testing, which can determine your quarantine release date. It's important to answer or promptly return calls from WVU Shared Services.

Why is a quarantine period longer than an isolation period?

WVU is following the CDC guidelines and timelines for isolation and quarantine. It can take a person anywhere from 2-14 days to experience symptoms or develop the infection, so a person must quarantine for 14 days. It has been found that a positive person is no longer contagious beyond the 10-day period, likely because they had it a few days prior to being symptomatic, so they must only isolate for 10 days.

Why is the University ending on-campus classes early?

Public health officials warn that late fall could become challenging with the onset of the flu season combined with COVID-19. WVU is taking this precaution of not having students return to campus to reduce spread and keep faculty, staff and students healthy.

Related questions:

Will bus capacity be reduced to comply with physical distancing protocols?

Yes. WVU buses will be operating at approximately 50% capacity. Further, all bus riders will be seated in a checkerboard pattern to comply with physical distancing requirements. Riders are expected to follow the bus safety guidelines.

Visit the Transportation and Parking website for the WVU bus schedule and WVU bus routes that will be operating this fall.

Mountain Line bus schedules are available on

Will students and employees be able to travel during the fall semester? Updated

WVU strongly discourages any student or employee from personal travel to locations other than their home and campus. The University also strongly discourage students and employees from hosting visitors from other locations. Visit What You Need to Know: Travel for current travel guidelines.

Will temperature checks be done at entrances to buildings, offices, classrooms, etc.?

Temperature checks will not be part of the everyday campus experience for most faculty, staff and students. Some units with unique risks associated with their operations, such as Dining Services, may establish more stringent access controls, including daily temperature checks and health status questionnaires before reporting to work.

Will WVU provide flu shots this year?

Yes. WVU Medicine (which includes WVU Student Health) will be providing flu shots. They also are looking at expanding the locations in which flu shots are offered. More information about flu shots will be shared later this fall.