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Staff Common Questions

These questions supplement the What You Need to Know topic guides, where you can find more information.

Questions will be added and updated as information becomes available. If you can't find the answer to your question, please submit a question or email returntocampus@mail.wvu.edu.

Are athletes' test results included in the campus testing results?

Yes, test results for athletes and athletic staff are included as part of the student and faculty/staff campus testing results, respectively. They were added to the dashboard on September 30, 2020. The first day athletic testing results are reflected on the dashboard is September 2, 2020.

Are best practices available for instructors teaching in-person classes? For example, is it acceptable to provide handouts that are passed from student to student?

Yes. View COVID-19 Instructor Expectations and Best Practices on the Faculty website. In that example, instructors should hand out each paper rather than allowing them to be passed from student to student. Alternatively, instructors could put the handouts on the seats prior to the start of class or use electronic versions.

Are daily wellness surveys mandatory?

Daily wellness surveys are not required for employees and students this spring. Select groups (e.g., some Health Sciences programs) may continue to complete it as determined by those programs. Students and employees will receive communications from individual departments/units if they will continue to require completion of the survey.

All members of the WVU coommunity are urged to self-monitor and alert their primary care physician or WVU Medicine Student Health if COVID-19 symptoms surface.

Are hybrid employees required to complete the telecommuting agreement?

Yes. Any employee who is performing a combination of remote and onsite work is required to complete the telecommuting agreement.

Are leased office spaces cleaned by outside agencies? If so, how often will they be cleaned?

Under WVU’s leasing agreements, if the University is not responsible for a building, we are not responsible for cleaning it. That said, we are working with building management for our leased spaces to address cleaning concerns.

Are masks required to be worn outdoors as well as indoors on campus?

Masks and face coverings are required on all WVU campuses at all times in all public places, except when eating.

Related questions:

Are spring classes online?

For the spring 2021 semester, WVU will continue its strategy of reducing some classroom density and moving others online to slow the spread of COVID-19. The majority of seats will remain online. Half of the course sections offered will be either completely in-person or offer an in-person component in a hybrid format. Many of these in-person and hybrid classes will be for freshmen and graduate students. Capstone and hands-on courses for graduating seniors will also be offered in person whenever possible.

Visit Course Delivery Formats for more about the types of courses being offered.

Are student clubs able to meet in person? Updated

Student organizations are allowed to host in-person events but must be limited to 25 people (or 50% capacity of venue if number is lower than 25) while following the University’s policies for masks and physical distancing. A virtual format is the default for any event; any in-person activity requires a staff consultation and prior approval. In-person events must be restricted to current members of the organizations and follow the Student Organization Operations and Meeting and Event Policy.

Club sports may resume practicing and conditioning following protocols created by Campus Recreation. As per University guidelines, travel will not be permitted, and clubs may not host visiting teams.

Related questions:

Are supervisors expected to be flexible when addressing the ever-changing school and childcare situations that caregivers face?

Given the evolving nature of the COVID-19 pandemic and the drastic alteration to patterns of work, transportation, family support, childcare, travel and other fundamental modes of life, we expect our leaders, managers, supervisors, faculty members and researchers to model flexibility and foster a community of wellness and awareness to the maximum extent possible.

Are WVU Medicine shuttles still open for employees?

The shuttles are currently running for employees. Masks are required at all times on the shuttles. Social distancing should be observed, and shuttle drivers routinely wipe down surfaces to help protect employees.

Are WVU-branded masks required or may we wear personal masks?

You may wear your own mask as long as it adheres to CDC guidelines for face coverings and it does not display any offensive messages/language.

If you do wish to buy WVU-branded masks, we've compiled a list of vendors selling WVU-branded face coverings.

Are WVU’s testing numbers included in the numbers Monongalia County and the state release?

All positive results are sent directly to the state via Q-labs or Quest. The assignment of those cases to a particular county, however, is based upon the address information included on the lab report. That may cause variance between positive case counts for WVU and Monongalia County. In addition, there may be some cases where positive results do not represent a new infection but rather someone who is already known to the health department as having had infection in the recent past. We are working on identifying methods to parse out these cases on WVU's dashboard.

Learn more about how Monongalia County Health Department counts students, faculty and staff who are tested for COVID-19 when there are positive cases.

As an employee, will I be required to clean my office space on a daily basis?

While Facilities and Services will continue to clean offices and workspaces based on CDC guidelines, additional care should be taken to wipe down commonly used surfaces. Before starting work and before leaving any room in which you have been working, employees must wipe down all work areas with EPA-registered 60% alcohol solution. This includes any shared-space location or equipment (e.g., copiers, printers, computers, A/V equipment, coffee makers, desks and table, doorknobs, etc.). Tissues, hand sanitizer and disposable wipes may be requested from your building supervisor. These items also are available for purchase in Mountaineer Marketplace (using the PPE Request Form).

As an instructor, am I allowed to ban face gaiters in my class?

No. Research from our health experts show the gaiter WVU is providing is effective in slowing the spread of COVID-19. As such, these gaiters will be permissible in all classes.

Can I still come to campus even though in-person events are canceled? Updated

While large events on campus have been discontinued, we have shifted to virtual delivery for most of our event types and introduced some new opportunities. Students can register for a livestreamed campus tour and we also have special events centered on different topics.

Limited in-person campus tour operations have resumed with priority reserved for high school seniors and their families. Students and families are able to visit campus and use our self-guided tour.

Can I still use in-person resources (Libraries, etc.) even if I don’t have classes on campus?

Yes, but anyone who plans to use any campus facility, resource or service needs to be tested for COVID-19 and receive a negative result prior to physically being on campus.

Can I take classes online if I'm not comfortable with returning to campus?

We understand that everyone's comfort level may be different. The best thing to do if you're uncomfortable with returning to campus is to contact your adviser to discuss your schedule.

Students who have a disability or verified medical reason to have a remote learning schedule should contact the Office of Accessibility Services for accommodations.

Can incoming international students have online-only class schedules?

New international students must have at least one in-person course. If you are an international student and need guidance, contact the Office of Global Affairs at 304-293-6112.

Can student organizations have events after Thanksgiving Break since students aren't returning to campus?

Just as student orgs continued engagement and activities last semester and over the summer, student orgs can continue to meet virtually Nov. 24-Jan. 19 even though students will be away from campus.

Can upperclassmen withdraw or take a semester off?

We understand this semester may not be what you expected, but we recognize your right to make this decision. We hope that you will let us help you on your next steps and will reach out to your adviser and the Mountaineer Hub, as it may affect your financial aid status. They can work with you to develop an easier plan to return to campus when you determine it is the right time to do so.

Current students who have scheduled courses and are considering not returning should follow the Registrar’s withdraw policy to ensure course withdraw, housing cancellation (if necessary) and cancellation of financial aid.

If you are a first-time freshman, you have the option to defer admission.

Can we purchase WVU masks and gaiters so we have more than one?

Yes, we've created a list of vendors selling WVU-branded masks and gaiters.

Do all eligible WVU employees have to get vaccinated at the Rec Center?

Employees who meet eligibility requirements (aged 50 and older) to be vaccinated through WVU must receive their vaccination at the Rec Center. Although these employees have the ability to select other vaccination sites in the Vaccine Administration Management System (VAMS), these sites will not have the employee's allocated dose, and they will be turned away if they show up at another location.

Do I have to be tested if I've already had COVID-19?

Students and employees who have had COVID-19 within the last 90 days are not required to be tested but should notify WVU Shared Services.

Do I have to be tested if I've been vaccinated for COVID-19?

Students and employees required to be tested for COVID-19 — either as part of return to campus testing or ongoing testing — must still be tested even if they have received the COVID-19 vaccination. Those vaccinated can still be carriers of the virus.

Do I have to pay the online fee?

Students originally in online degree programs will continue to have online-only classes and will be expected to pay the online learning fee.

However, students in degree programs that would normally be learning on campus will not pay an online learning fee for any hybrid or online-only classes they have this fall.

Do I really have to wear a mask in class?

Yes, research has shown that the virus can spread quickly in close quarters. Wearing a mask prevents you from spreading the virus. It is important to remember that carriers often spread the virus before they exhibit any symptoms. The University is asking for your cooperation for the safety of faculty, staff and students. Instructors can request clear masks to use in conjunction with the plexiglass shields in front of the lectern to improve intelligibility.

Instructors should refer to the guidelines for ensuring safe classroom behavior for the University's approved COVID-19 syllabus statement and guidance for setting classroom expectations and handling disruptions.

Students should review the Student Health and Safety Policies for additional expectations.

Related questions:

Do students have to wear masks in the dining halls and food courts on campus?

Yes, as they move about the space to get their food and when they leave. However, no, when they are sitting at tables eating, while also practicing appropriate physical distancing. Where possible, seating will be arranged so that physical distance exists between tables. Where that is not feasible, plexiglass dividers or other steps still under review will be taken.

Related questions:

Does "out of state travel" apply to employees who live out of state?

Anyone traveling domestically outside of West Virginia is subject to a 5-day self-quarantine/self-monitoring period. This does not include commuting to work for employees who live out of state.

How are supervisors informed if one of their employees has been approved to work remotely?

Telecommuting agreements are submitted to the HR partners, who will work to provide copies and discuss approvals with the supervisors and leadership. Please contact your HR partner if you have questions or need clarification.

How are WVU employees being prioritized for COVID-19 vaccinations?

The University is distributing vaccine doses based on State guidelines developed by the West Virginia Joint Interagency Task Force. Currently, age is the primary determinant of risk for infection and death. WVU has opened up the vaccine survey to employees aged 50 and older, regardless of state of residence, and we will continue to distribute vaccine doses in the coming weeks as soon as we receive them from the State. Learn more at What You Need to Know: Vaccine Information. However, with the recent launch of the statewide vaccine pre-registration portal and vaccination clinics now established in all 55 counties, WVU soon will begin phasing out the vaccination clinic located at the Student Recreation Center. Information about West Virginia’s COVID-19 vaccine plan can be found at vaccinate.wv.gov.

How can I meet with my adviser?

Meetings with advisers will be held remotely using teleconferencing tools.

How can I report an off-campus party?

To report a large gathering or a house party close to campus, you can notify University Police by calling 304-293-COPS. In addition, you can report the incident anonymously through the LiveSafe app. Click “report incident,” select “other” and include information in your tip such as the location, time, approximate number of people, etc. If more information is needed, University Police dispatchers may ask you follow-up questions through the app, as well.

How can I tell from my course schedule if my courses are online or in person?

In WVU’s scheduling system, types of classes are differentiated in a number of ways. If your course shows a building location with dates/times on your course schedule, at least some meetings of the course will be in person. Visit Course Delivery Formats for more about the types of courses being offered and how those courses are indicated on your course schedule.

How can instructors enforce the mask/face covering policy in class?

Guidelines for instructors have been developed to help ensure safe classroom behavior. The University also has established Student Health and Safety Policies that include requirements for mask-wearing and adequate physical distancing. While we trust students will understand, support and adhere to the classroom expectations, non-compliant students will be reported to the Office of Student Conduct, removed from the classroom and face disciplinary action.

How do I arrange for a campus tour? Updated

The WVU Visitors Centers are currently open, but in-person campus tour operations are limited and priority is reserved for high school seniors and their families. Seniors are encouraged to register for a tour through our website. Non-seniors can register for a livestreamed tour of campus. Questions regarding tour availability can be directed to TourWVU@mail.wvu.edu or call 304-293-3489.

Overview

  • The University strongly discourages students and employees from hosting visitors from other locations on campus or at home.
  • Everyone on campus — including visitors — must follow guidelines for good personal hygiene (wearing masks/face coverings, physical distancing, hand-washing, etc.).
  • No one should come to campus if they are feeling ill.

How do I contact HSC ITS?

Health Sciences faculty, staff and students having technical computer issues can call or email the HSC Help Desk at 304-293-3631, option 1, or hsc_helpdesk@hsc.wvu.edu. For course-specific questions, students should first contact their instructor.

How do I contact the Financial Aid Office?

Please call 304-293-1WVU (1988) or submit an online assistance request. You may also visit the Financial Aid website for more information about financial aid.

Morgan, the chatbot on Mountaineer Hub's website, is another resource for finding information about student accounts and aid.

How do I find my test results?

The campus results dashboard should not be used to monitor individual test results. Students and employees should follow the instructions for accessing test results at:

How do I find out my account balance?

You can check your student account online by logging into WVU Portal and clicking on the "View Details" tab in the upper right hand corner for direct access to your electronic bill.

If you have any questions about your student account, submit a question online or call 304-293-1988.

Once a month, electronic bills are sent to students who have an outstanding balance on their account. We cannot provide updated bills outside of the monthly bill cycle. For the most accurate account balance, please check your account balance online through WVU Portal.

How do I know if my online course is synchronous or asynchronous, and what does that mean?

For synchronous classes, you may need to log in and join at scheduled times to participate in discussions, testing or live webcasts. Asynchronous classes will require regular participation, but you can complete your coursework on your own time.

Visit Course Delivery Formats for complete descriptions of online course types and examples of how those will appear on your schedule.

How do I reschedule my COVID-19 test?

If you need to reschedule:

  • Log back into myhousing.wvu.edu.
  • Select COVID-19 Testing.
  • Select Continue.
  • Select Schedule an Appointment at the top of your confirmation page.
  • Follow the prompts to cancel and reschedule your appointment.

If you missed your appointment, please call Shared Services at 304-293-6006 for assistance. You will not be able to reschedule using the instructions above.

How do we achieve six foot spacing with 50% classroom capacity?

Current CDC guidance is to maintain at least six feet of distance between individuals whenever possible. However, these physical distancing measures may be difficult to maintain in some public settings (e.g., certain classrooms). Along with enhanced cleaning measures, if students wear masks, practice good hygiene and occupy every other seat in a classroom, the potential spread of COVID-19 should be limited.

How is an asynchronous online course different from a correspondence course?

Correspondence courses are typically self-paced, have little to no student-student interaction and have limited interactions between the student and instructor. Interaction with the instructor in correspondence courses is usually initiated by the student. An asynchronous online course, however, is not self-paced and includes substantive instructor-initiated interaction with and among the students.

Related questions:

How is it not against HIPAA for people to be notified if someone tests positive?

Students, faculty and staff will be notified privately by the local health department if they test positive. Those identified as a close contact will be notified they have been exposed, but no personal, identifying information will be given.

WVU Student Health and WVU Medical Management are also notified of positive cases during the contact tracing process in order to aid in medical care and initiate cleaning and disinfecting processes.

How long will it take for test results to come back? How can I check them?

You should receive your test results within three to five days, depending on lab workload.

For step-by-step instructions for viewing your results, see:

Related questions:

How often should masks be changed out?

As long as a mask does not become damp or wet, it will protect you from COVID-19. If it does become damp or wet during the day, it's important to swap it out for a new, dry mask; there will be locations across campus to pick up a disposable mask in these cases. It's best to wash your mask each evening, and you can do it simply via hand washing with soap and warm water. Let the mask air dry overnight so it can keep its shape and last longer. You can also wash it via washer and dryer with detergent. Consider having a few masks/face coverings to ensure you have a clean mask each day. When taking off your mask to eat on campus, consider bringing a paper bag to safely store it in.

How often will employees and students get tested?

In addition to testing symptomatic individuals, WVU is sample testing certain groups of students, faculty and staff to quickly assess and limit the potential spread of COVID-19.

Individuals who may be asked to participate in sample testing include students with in-person classes, those living in residence halls and University Apartments, those participating in athletics, those in the performing arts, specific faculty and staff populations and random samples of students and employees — regardless of whether they have a known exposure or are showing symptoms of COVID-19.

Some of these groups (e.g., student athletes, resident assistants and residence hall coordinators) may be asked to complete testing on a weekly basis based on their potential exposure to COVID-19.

Learn more about mandatory testing.

How will bathroom cleanings be handled?

Public restrooms in densely populated buildings will receive extra cleaning throughout the day. High-touch surface areas — such as water taps, handles, seats and cover flaps, wash basins, buttons and switches — will be disinfected every eight hours.

Within residence halls, communal restrooms will be cleaned once a day. High-touch areas in communal restrooms will be cleaned every 8 hours. High-touch areas in suite style restrooms will be cleaned once a day. Suite style restrooms also will receive a deep cleaning a minimum of once every three weeks.

Related questions:

How will course requirements be met when a student has to quarantine/isolate for possibly a week at a time, in multiple instances?

WVU has amended its attendance policy to reflect the impact of COVID-19 and has instituted a new emergency leave policy that provides guidance if a student should be unable to participate in class for more than a week.

It is the expectation that during the next academic year, all course material necessary to meet the course learning goals will be available to students in the event of a mandated quarantine or isolation. Even in quarantine or isolation, a student will be able to keep up with class content, as well as any class requirements. Communication with instructors is key to continued success within the course, so please be sure to keep your instructor informed of any situation that may impact your class attendance.

How will lab equipment be cleaned?

Cleaning supplies (e.g., wipes and disinfectants) will be available for faculty and staff to clean their own lab equipment.

How will physical distancing be maintained in lab classes?

We have reduced density based on seating capacity in a manner similar to our non-lab classes. Instructors will be working to maintain appropriate distances between students and between students and instructors. In addition, where needed for additional protection, we can deploy face shields to supplement the use of masks.

How will student organizations be responsible for ensuring that their members follow all necessary safety protocols at events/meetings?

In addition to the University's Student Health and Safety Policies, new guidelines for student organizations address wearing masks or face coverings and proper physical distancing. We are hopeful that students will hold each other accountable as Mountaineers to protect the health and safety of their members.

Student Life staff will provide guidance and support for the registered student organizations and club sports teams to execute their operations as regularly as possible. University Police and relevant Student Life staff will monitor events at random for policy enforcement.

How will the instructor know if a student tests positive?

It is the student's responsibility to let instructors know they will not be attending class and work with their instructors to develop alternative plans to allow the student to progress in the class until the student can physically return.

If the student has any in-person classes as part of their course schedule, the Office of the Provost will send a notification letter to their instructors informing them there has been a COVID-19 related event (without disclosing whether the student tested positive or is in quarantine).

How will the University enforce the mandatory mask protocol for contractors and vendors visiting WVU buildings? What can I do if I see them not following the guidelines?

Vendors and contractors are required to follow appropriate guidelines for suppliers. If you witness instances of non-compliance, please contact the Procurement, Contracting and Payment Services team at pcps@mail.wvu.edu or 304-293-5711.

How will the University enforce the social gathering limit when it comes to on- and off-campus parties and gatherings?

Gatherings on campus are currently limited to 10 people. WVU will have University staff in residence halls and apartments to ensure guidelines are being followed. These WVU staff members will receive backup support from University Police, if necessary.

Off campus, local law enforcement will make sure that gatherings comply with current limitations. Students who break the rules will be subject to the Office of Student Conduct.

Related questions:

How will we know how COVID-19 is affecting the University community as the semester progresses?

Our public health partners will work with our Public Health Task Force in identifying the number of positive cases and potential spread of the virus in the community. That information will inform the actions the University must take to keep campus safe.

You can follow WVU's testing results, self-reported positive cases and quarantine and isolation information at COVID-19 testing dashboard. You should remain alert to campus communication with critical information about COVID-19.

How will you ensure that students are following CDC guidelines when they are off-campus or outside the classroom environment?

WVU cannot ensure that students will comply with these requirements at all times. This is why we believe that knowledge about COVID-19 is so critical and are requiring the whole WVU community to complete the COVID-19 education course. Public health research shows that individuals have a higher likelihood of complying with safety guidelines when they understand why they are in place and the benefits of compliance as well as the risks of noncompliance.

How would units that operate a common front desk area request a plexiglass guard?

The Facilities and Services team has surveyed each campus building to identify public areas that will require plexiglass installation. However, if you feel your area needs a plexiglass guard, contact AuxiliaryandBusinessServices@mail.wvu.edu.

How, when and where will tests for COVID-19 be conducted? Will I have to pay for them? How will I learn the results?

Return to Campus testing for the spring semester is being held at the Student Recreation Center and the Mountainlair through Jan. 16.

The University anticipates conducting between 2,000 to 2,500 tests a week throughout the semester in its ongoing testing program. Ongoing testing is conducted at the Student Recreation Center.

There is no charge for COVID-19 testing through WVU.

For more about our ongoing testing, the testing procedure and how results are communicated, see What You Need to Know: Testing.

Related questions:

I am an international student and have received a COVID-19 vaccine. Do I still need to participate in WVU's COVID-19 testing program if I can provide proof of vaccination?

Yes. Students who have received a COVID-19 vaccine still are required to participate in WVU’s testing program. There currently isn’t sufficient evidence on the potential for vaccinated individuals to spread COVID-19 to others. Further, at this time, individuals who have been vaccinated still will be required to quarantine if they have been exposed to someone who tests positive for COVID-19.

I have health conditions that make me more susceptible to serious effects of COVID-19. Are there extra precautions I can take part of to avoid exposure and limit contact with others?

Currently, medical conditions that necessitate reasonable accommodations related to COVID-19 are being addressed as Americans with Disabilities Act (ADA) Accommodations. In accordance with the ADA Amendments Act, certain factors do not meet the definition of a disability. Reasonable modifications will be determined on a case-by-case basis. When applicable, other provisions may run concurrently with accommodations, such as FMLA, FFCRA, leave and other University programs. In these cases, employees will be referred to WVU Medical Management.

If you are an employee and have questions or need accommodations, faculty and staff are encouraged to contact coronavirusmodification@mail.wvu.edu. More information can be found at WVU Division of Diversity, Equity and Inclusion's ADA Coronavirus Modifications website.

Students with questions related to accommodations and the Coronavirus should contact the Office of Accessibility Services at 304-293-6700. More information is available at Accessibility Services.

I know students are breaking the rules. What should I do?

We appreciate your concern that all members of our community do their part to keep everyone as safe as possible. You can use the COVID-19 incident report form to notify the Office of Student Conduct about students not following the University's policies.

Related questions:

I missed my COVID-19 testing appointment. How do I reschedule?

Please call Shared Services at 304-293-6006 for assistance.

I tested positive for COVID-19. How do I notify WVU?

All positive cases, including results from third-parties outside the WVU testing system and results received during University breaks, must be reported to WVU. Students, employees and others (outside contractors, affiliated groups, etc.) should notify WVU Shared Services at CareServices@mail.wvu.edu or 304-293-6006.

Employees also should follow procedures for WVU employees who test positive.

I think I was exposed; can I request a test?

Check What to Do If: You May Have Been Exposed to COVID-19 for guidance.

I was in close contact with someone who recently tested positive for COVID-19. We weren't wearing masks and were within 3 feet of each other for over 15 minutes. What should I do?

You must quarantine if you are experiencing COVID-19 symptoms or have had direct contact with someone who tests positive for COVID-19. Until a formal case investigation and contact tracing can be completed, all those who are known or suspected to have been in close contact with anyone diagnosed with COVID-19 should undergo a 14-day quarantine/self-monitoring period.

In these situations, close contact includes having been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period.

All WVU students and employees are required to report if they test positive for COVID-19 or are quarantining due to suspected or known exposure to COVID-19. Contact Shared Services at CareServices@mail.wvu.edu or 304-293-6006.

I was notified I tested positive on a certain date. However, the dashboard shows zero positive results for that date. Why?

Due to the way the data is delivered to WVU, there is sometimes a lag in when test results are delivered. Although you may see zero positive results for the date you were notified, your positive result will likely show up on the dashboard in the test results that are posted a day or so later.

I was tested for COVID-19 and haven't received my results within 5 days. What do I do?

Quest Diagnostics

For assistance accessing results from Quest Diagnostics, please contact Shared Services at 304-293-6006 or SharedServices@mail.wvu.edu.

QLabs

If you're trying to access results from QLabs, we ask that you attempt to use the QLabs website for testing results in an alternate web browser, and double-check that you are entering the number correctly, with QL at the beginning of the number. If you still cannot access your results, please call WVU Medicine Student Health at 304-285-7200.

I've already had COVID-19 and recovered. Am I now immune to the virus? What if I still test positive or exhibit new symptoms?

At this time, we do not know if someone can be re-infected with COVID-19. Data to date show that a person who has had and recovered from COVID-19 may have low levels of virus in their bodies for up to 3 months after diagnosis. This means that if you have recovered from COVID-19 and are retested within 3 months of initial infection, you may continue to have a positive test result, even though you may not be spreading COVID-19.

People who have tested positive for COVID-19 do not need to quarantine or get tested again for up to 3 months as long as they do not develop symptoms again. People who develop symptoms again within 3 months of their first bout of COVID-19 may need to be tested again if there is no other cause identified for their symptoms.

Until we know more, the Centers for Disease Control and Prevention recommends that all people, whether or not they have had COVID-19, continue to take safety measures to avoid becoming infected with COVID-19 such as wearing a mask, washing hands regularly and staying at least 6 feet away from others whenever possible.

I’m at high risk for COVID-19. Can I request a modification of my teaching assignments?

Faculty members who are at higher risk for COVID-19 as defined by the CDC, or who live with someone who is higher risk, may request a COVID-19-related accommodation for a set period of time within the basic contract period during which the faculty member’s work assignment or terms and conditions of employment may be changed to minimize risk of COVID-19 exposure.

For more information about the request process and possible scenarios of modifications, please see the COVID-19 Faculty Accommodation Request page.

I’ve just been hired by WVU, but haven’t been able to report to campus because of COVID-19. How can I get an ID card?

Newly hired employees who want an ID card created may submit a photo for consideration at idphoto.wvu.edu, using Mountaineer Card ID guidelines. This two-step process also requires submission of a legal photo ID to confirm your identity. Your request cannot be processed without that proof of identity.

If your photo is rejected, you will need to submit a new one that meets the guidelines. Once your photo has been accepted, you will receive an email update. To request an appointment to pick up your card at the ITS Service Center in the Mountainlair, you must contact the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

Once that ticket is created, Service Center staff will coordinate the scheduling of an appointment to pick up your card, including instructions on how to enter the building.

If a student tests positive for COVID-19, will WVU help them move to and from Arnold Apartments or Gaskins House?

Yes. WVU will provide moving supplies and transportation to assist all students moving in and out of Arnold Apartments or Gaskins House. Students also will be provided with meals, snacks and easy access to healthcare providers during their stay. For more about what to expect, see What to Do If: You Test Positive and Live in a Residence Hall.

If faculty are behind plexiglass, are they required to wear masks?

We want everyone to be as protected as possible, so instructors are encouraged to wear a face mask when standing behind a plexiglass shield for multiple layers of protection. If an instructor feels as though their teaching abilities will be hindered while wearing a face mask, they can opt to wear a face shield instead. If the instructor moves away from the plexiglass shield, they must wear a mask under the face shield.

If I am an at-risk employee who has been told to work on campus, how can I request to work remotely instead?

You are encouraged to send your questions and concerns to coronavirusmodification@mail.wvu.edu.

If I am approved to not wear a mask for ADA reasons, how will others know?

While you may not be wearing a mask, gaiter or other traditional protective equipment, you'll still be asked to wear some sort of protective equipment, like a face shield. Students should contact Accessibility Services, and employees should contact their supervisor for assistance with alternatives.

If I am designated as a remote employee, will I still be allowed to visit my office on rare occasion without getting tested?

Yes. Remote employees may be on campus for limited periods of time as long as they wear a mask, maintain physical distancing and adhere to safety protocols.

If I am working alone in a room, office or vehicle, am I required to wear a mask?

No. If you are alone in a private space, you do not need to wear a mask/face covering. However, masks/face coverings must be worn by all faculty and staff working on campus when in the presence of others and in public settings where physical distancing measures may be difficult to maintain.

If one student in a class tests positive, will all students in the class have to quarantine?

Only those who have been within close contact of a person who tests positive will be asked to quarantine. Close contact is defined as having been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period.

Related questions:

If students have symptoms similar to that of COVID-19 due to seasonal allergies, stress and anxiety or menstruation, what should they do?

If anyone has symptoms of COVID-19, even if they are common to the person due to other established health issues, you are still recommended to call health experts to determine the next step. For students, call Student Health at 304-285-7200. For employees, call WVU Medicine’s COVID-19 phone number at 304-598-6000 (Option 4).

Is the COVID-19 vaccine required for employees?

WVU will not require the vaccine for students or employees at this time; however, all within the WVU community are encouraged to be vaccinated for COVID-19.

Is the Health Sciences Center open?

The Health Sciences Center is currently open; however, open access is limited to the Betty Puskar Center and Dental Clinic entrances. All other doors are badge access only. Masks are mandatory throughout the Health Sciences Center. Doors may now be open during school hours with badge access all other times.

The Health Sciences library hours are:

  • Monday through Thursday: 7:30 a.m. to midnight
  • Friday: 7:30 a.m. to 8 p.m.
  • Saturday: 10 a.m. to 6 p.m.
  • Sunday: 2 p.m. to Midnight

The HSC Bookstore is open Monday through Friday from 9 a.m. to 3 p.m. All student lounges are locked at this time.

The HSC community must adhere to mask-wearing and physical distancing protocols for all open areas, including the library and bookstore.

Is the NOVID app mandatory?

No, but WVU is encouraging the voluntary use of NOVID, a symptom-monitoring mobile app that will allow users to proactively make decisions based on their risk of infection.

Is there a cost for the COVID-19 vaccine?

No, the vaccine is free and provided by the state of West Virginia.

My computer doesn't have a functioning webcam. Can I borrow one?

WVU has a limited number of webcams to be made available to students, faculty, and staff (while supplies last). To be considered for a temporary equipment loan, complete the fall 2020 webcam request (log in with your WVU credentials to access the form).

My program requires community service hours but no schools, nursing homes, pre-schools, etc. are allowing visitors to their facilities. What am I supposed to do?

Please check with your adviser who can best guide you on how to address.

My roommate is acting in ways that I think are unsafe and putting me at risk. What can I do?

We appreciate that you are doing the right things to keep our campus safe. Talk with your roommate about why safety measures are important to all members of our community. If you are still experiencing problems, we recommend you then speak with your resident assistant if you are living in a residence hall. He or she will be able to assist.

If you live in university-sanctioned housing (an affiliated Greek house, for example), we recommend you speak with the house director or a member of your organization’s leadership team.

If, with these steps, you are unable to resolve the situation, or if you live in off-campus housing, contact the Office of Student Conduct at WVUStudentconduct@mail.wvu.edu or 304-293-8111.

Should all WVU employees expect to receive the vaccine through our employment with WVU, or should we pursue other sources?

WVU will continue to distribute vaccine doses as soon as we receive them from the State. WVU faculty, staff and students aged 49 and younger who are West Virginia residents and wish to receive a COVID-19 vaccine are encouraged to sign up through the DHHR pre-registration portal. The portal enables West Virginians to pre-register for COVID-19 vaccination and receive updates through text, phone and/or email. Additional information is available at vaccinate.wv.gov or by calling 833-734-0965 Monday through Friday from 8 a.m. to 6 p.m., Saturday from 9 a.m. to 5 p.m. The State will work to meet demand as quickly as vaccines are available.

Those employees and students who are not West Virginia residents should contact their local health department for guidance on COVID-19 vaccine registration options.

Under what circumstances would WVU go entirely online? Under what circumstances would WVU send students home?

There is no single metric, specific number or percentage that would trigger the University to change course. Rather, multiple factors are being reviewed in combination to determine if the University is trending in the wrong direction.

To determine if a trend is concerning, the University is frequently monitoring the following factors:

  1. Number of students, faculty and staff testing positive on a daily, cumulative and seven-day basis;
  2. Number of positive cases compared to total tests on a single day, cumulative and a seven-day rolling basis;
  3. Number of cases in Monongalia County per 100,000 people on a seven-day rolling average;
  4. R-naught values; which represents the spread of infection;
  5. The number of students in isolation and the percentage of isolation beds occupied;
  6. The number of students in quarantine and our ability to support those in quarantine;
  7. Information on hospitalizations and hospital capacity;
  8. State and county level data on the West Virginia DHHR’s website;
  9. Supply of personal protective equipment and cleaning supplies; and
  10. The ability of University and local officials to effectively undertake case management and undertake contract tracing.

If trends indicate that community spread is moving too quickly, it does not mean the University will automatically move to solely online course delivery. Other options could be implemented, such as further reducing activities on campus, restricting travel on campus or moving more or all classes online for a certain number of weeks to reduce spread.

If the University and its partners in public health feel the community spread cannot be flattened or controlled, only then will the option of moving all classes online and halting all but essential operations on campus be implemented.

What accommodations are you offering faculty?

The Office of the Provost is providing several options for faculty regarding the tenure clock, Student Evaluations of Instruction (SEI) and modification of duties for certain full-time faculty. Please visit faculty.wvu.edu for updates.

Related questions:

What are the ADA compliant alternatives for those who can’t wear a mask?

We are recommending face shields and surgical masks for students, faculty and staff who cannot wear a mask.

Related questions:

What are the chances that a test could result in a false positive?

False positives from RT-PCR tests are rare. PCR tests can take from 24-72 hours to provide results but are regarded as the gold standard testing method.

Generally, antigen tests provide faster results but can be less accurate for asymptomatic screenings. If you have COVID-19 symptoms, an initial antigen test may be administered to enable the rapid identification and isolation of positive COVID-19 cases.

What are the current travel restrictions?

The Return to Campus site offers WVU Travel Guidelines as well as WVU Medicine Travel Guidelines. Health Sciences leaders are currently discussing how to get clinical learners back into the environment as quickly as possible.

What are the expectations for classroom attendance for students who are isolated due to a positive diagnosis of COVID-19? What guidelines should faculty use for accommodations and leniency?

WVU has amended its attendance policy for University sanctioned absences to reflect the impact of COVID-19 and has instituted a new emergency leave policy that provides guidance if a student should be unable to participate in class for more than a week.

Faculty also should review the COVID-19 Instructor Expectations and Best Practices as they plan their courses and prepare syllabi.

What are the guidelines and expectations for meeting one-on-one with students in academic advising or career counseling sessions?

We do want to limit as many in-person conversations as possible to limit the spread of COVID-19. However, wearing masks and/or face coverings and properly physical distancing will allow for these types of conversations this fall. These types of conversations can take place safely in a virtual format, as well.

What are the long-term effects from getting the disease?

Healthcare providers and scientists still aren't sure what the long-term effects will be for those who recover from COVID-19. Research is ongoing at many universities and academic medical centers around the country, including at WVU.

What are the University's overall COVID-19 test results?

We're providing updated WVU System test results every weekday.

What can I expect from the nasal swab when getting tested?

WVU's testing providers (Quest Diagnostics and QLabs) will perform an anterior swab test, which is less invasive and takes less than five minutes to complete. These anterior swabs are just inside the nose. You may tear up as a response to the sensation, but the feeling is minimal.

What consequences do students and employees face if they refuse to wear a mask or face covering on campus?

Failure of students to comply with the University’s Student Code of Conduct regarding personal protective equipment (PPE), such as masks and face coverings, may result in the following: written warning, meeting with the Office of Student Conduct, educational requirements, residence hall probation, deferred removal from residence halls, University probation, removal from course/s, campus ban in designated areas, removal from residence halls, deferred suspension, suspension and expulsion. For more information, see the Masks/Approved Face Coverings section of the Student Health and Safety Policies.

Failure by employees to follow these safety protocols may result in counseling and/or disciplinary action — up to and including termination of employment — in accordance with WVU Board of Governors (BOG) Talent and Culture Rule 3.8 and BOG Faculty Rule 4.2.

Related questions:

What data is released each day?

Each day, we release the number of test results reported from the day(s) prior and the number of positive results from those tests. Note that this data is not reflective of the date these positive results were tested but rather the date they were reported to WVU by Quest Diagnostics and QLabs.

What does "resulted" mean?

“Resulted” indicates that the sample from a test has been received by the lab, tested and results of the sample have been provided.

What does “nasal live-virus” mean?

This means that the sample to be tested will be collected from your nose. WVU's testing providers (Quest Diagnostics and QLabs) will perform a nasal live-virus, anterior swab test, which is less invasive and results in less discomfort than sampling from other upper respiratory anatomical sites. Your test result will indicate that at the time of testing, you were either positive or negative for COVID-19. More information can be found on the CDC Testing site.

What does “pending” mean in isolation and quarantine cases?

An isolation or quarantine case is “pending” if the student’s location is still being verified at the time of the day’s census. This could mean the University is in the process of contacting the student or waiting for the student to return a call. In most cases, these pending cases are resolved by the next day.

What happens if a student or employee tests positive for COVID-19 through WVU testing?

Students, faculty and staff with a positive test result will be notified by the local health department.

Morgantown students, faculty and staff with a positive test result will also be notified by the Student Health Services clinic. Students can refer to our What to Do If ... pages for more about what to expect. Representatives from the local health department will conduct a case investigation for all positive cases and initiate contact tracing.

The University will assist with contact tracing and also work with local health departments to determine if there is a need to decontaminate a specific facility or implement any additional mitigation measures.

Testing information regarding patients is regulated by the Health Insurance Portability and Accountability Act (HIPAA) guidelines and will be kept confidential.

What happens when a student tests positive?

We’ve developed a number of guides for students that provide instructions on what to do if you or a roommate tests positive. View these common scenarios.

What if I don’t or can’t wear a mask?

Students who are unable to wear a mask for medical reasons, which will be the only exemptions allowed, should contact the Office of Accessibility Services via email at Access2@mail.wvu.edu for possible arrangements. Faculty and staff who want to seek a modification should contact coronavirusmodification@mail.wvu.edu to discuss their needs

What information is available about vaccines?

As COVID-19 vaccine doses become available in the coming months, WVU will share updates on What You Need to Know: Vaccine Information.

Flu vaccines are currently available for students and employees. WVU Medicine employees are required to obtain a flu vaccine and will be notified by WVU Medicine Employee Health. WVU students can contact WVU Student Health Services, and employees should contact their primary care provider. Flu vaccines are also available at local drugstores.

What input have faculty had in the format classes are being offered in?

In some departments, faculty were consulted regarding which classes are best delivered online. The University chose to preserve certain courses in an on-campus delivery guided by reasons of discipline/professional accreditation, preserving the campus environment to enhance the success of our freshman students and ensuring optimal completion of learning outcomes.

Faculty who do not want to teach online have the option of filing an ADA accommodation or request exemption through Medical Management if they desire.

The Office of the Provost consulted with the academic leaders in each college to determine what remains in the classroom.

What is a "hybrid" course?

Hybrid courses have a mix of online and in-person content, activities, assignments and interaction. That specific mix is different in each course but what is true of all hybrid courses is that students can expect to experience the full range of normal learning activities in both modalities at the direction of the instructor.

What is a “synchronous” online course?

A “synchronous” course refers to an online course with elements that are conducted in real time. No campus visits are required. Students will log in and join at scheduled times to explore content with the instructor, participate in class discussions, conduct group work activities, and/or complete assessments together (or “in sync”). Much like a face-to-face course, a synchronous online course includes significant structure, deadlines and course learning outcomes that must be met in a set period of time as outlined on the course syllabus. These courses also include substantive instructor-initiated interaction with and among the students.

Synchronous online courses include live delivery and communications, which may happen using tools such as Zoom or Blackboard Collaborate. Students should prepare for these sessions by finishing any assigned readings, compiling questions they have for the instructor, and thinking about how they might be able to contribute to the next live session. Students may be asked to participate in video sharing, chat conversations, live polling and/or interactive whiteboard sessions to engage them in the learning experience.

On your WVU course schedule, a synchronous online course will likely show:

  • Meeting days and times (these are the times you are expected to be present)
  • Campus and building location as “Online”

The following is an example of what a synchronous online course might look like.

Screenshot of what a synchronous online course

What is a hybrid course and how will I know if my class is hybrid?

A hybrid course is one that includes both face-to-face and online (synchronous or asynchronous) elements. It is up to the instructor how to manage and deliver a hybrid course. For instance, half of the students may report to campus on Tuesdays, while the other half may participate through online activities. On Thursday, the groups may trade places (with half of the students on campus and half online).

Since hybrid courses are a combination of face-to-face and online delivery, students can expect to see a variety of tools utilized. For example, some pre-work may be expected to be completed online (such as watching a pre-recorded video and responding to a discussion post) prior to attending an in-person discussion or problem review session.

At this point in time, the WVU course schedule does not specifically indicate a hybrid course. On your WVU course schedule, a hybrid course will look like a face-to-face course and will likely show:

  • Meeting days and times
  • Building location with an assigned room

The following is an example of what an in-person or hybrid course course might look like.

Screenshot of what an in-person or hybrid course

What is a hybrid-flexible (HyFlex) course and how will I know if my class is HyFlex?

HyFlex course delivery is new to WVU. However, WVU Teaching and Learning Commons has been training faculty and instructors all summer on how to adapt their courses to this delivery. In a HyFlex course, all core class content is available both face-to-face and online, and there are variations in instructional delivery. A Hyflex course may have both synchronous and asynchronous online elements. Students may have the option to attend on campus, online, or a combination of both based on preference. The primary benefit of HyFlex delivery is considered the flexibility to allow students more control over how they participate and complete course requirements.

At this point in time, the WVU course schedule does not specifically indicate a HyFlex course. On your WVU course schedule, a HyFlex course will look like a face-to-face course and will likely show:

  • Meeting days and times
  • Building location with an assigned room

Your instructor will provide specific information about how the course will function and when you are required to report to campus versus online. If the course has a room assignment and the student does not hear differently from the instructor, they should plan on reporting to campus on the first day of class with the appropriate PPE.

Students should continue to monitor their MIX email and eCampus for information and watch for course syllabi to be posted.

The following is an example of what an in-person or hybrid course course might look like.

Screenshot of what an in-person or hybrid course

What is an “asynchronous” online course?

An “asynchronous” course refers to an online course that is conducted without any synchronous (or real time) activities. No campus visits are required. The instructor and students are not required to be logged into the course at the same time. However, this is not a self-paced course. Much like a face-to-face course or synchronous online course, an asynchronous online course includes significant structure, deadlines and course learning outcomes that must be met in a set period of time as outlined on the course syllabus. These courses also include substantive instructor-initiated interaction with and among the students.

In an asynchronous course, students complete blocks of assigned materials at a time of the student’s choosing prior to the established due dates defined within the syllabus. These activities might include watching pre-recorded videos, completing online interactions/simulations, participating in discussion forums based on prompts from the instructor, and/or responding to questions that have been designed by the instructor to check the understanding of key concepts.

On your WVU course schedule, a synchronous online course will likely show:

  • NO meeting days or times (or TBA)
  • Campus and building location as “Online”

The following is an example of what a synchronous online course might look like.

Screenshot of what a asynchronous online course might look like

Related questions:

What is Maymester?

The University is launching its first “Maymester,” which is modeled after the Winter Intersession. Maymester will be a rigorous, three-week term offering fully online courses. It will run May 10-28, and students can earn up to five credit hours taking no more than two courses. Registration opens Tuesday, March 16, and complete details are online at summer.wvu.edu/maymester.

What is the final exam schedule?

An updated final exam schedule is available on the Office of the University Registrar's website.

What is WVU's policy on shaming those who wear or don’t wear masks?

WVU will not tolerate discrimination or harassment of any kind. For more information or to file a complaint, see the Division of Diversity, Equity and Inclusion Reporting Form.

What outdoor Wi-Fi locations are available at Health Sciences?

The following outdoor locations at Health Sciences are equipped with Wi-Fi — The Market; Ground Floor North near the student lounge/game room; Learning Center entrances; green space outside the WV Room and Memorial Garden. These areas can assist workflow while remaining physically distanced.

What process should faculty follow if they become sick or must quarantine and can’t teach their in-person class?

Faculty should follow the normal leave process if they become ill. They should contact their college to find coverage for their class or transfer instruction to an online format if possible. For more information on employee leave, review the Special Emergency Leave FAQs.

What protocols should faculty, staff and students follow while waiting for test results?

If you are in quarantine at the time of your test, you should remain in quarantine. If you have or develop symptoms of COVID-19, you should quarantine until you receive your test results. Avoid contact with others to the furthest extent possible and do not come to campus.

What resources are available for students struggling with mental health issues during quarantine?

Many resources are available to student, including the Carruth Center and its satellite office serving Health Sciences, BeWell. More information will soon be available from the Office of Health Promotion and Wellness as well.

What safety measures are being taken at Health Sciences?

Across campus, we have tried to reduce density in classrooms by 50 percent. Optimally, we would like to have everyone 6 feet apart at all times, but in instances where this is not possible, we have reduced density, assigned seats and enforced the use of personal protective equipment. Masks are required for everyone and instructors are teaching behind a plexiglass shield.

Facilities is disinfecting the campus regularly with CDC-approved materials. Classrooms are being closed for regular disinfecting. In case of an outbreak, gasified hydrogen peroxide is available for deep cleaning. Return to Campus has more information about Cleaning and Disinfecting, which is taking place across campus.

What should employees expect after testing positive for COVID-19?

Employees will be contacted by their local health department and will be instructed to isolate. They will be encouraged to contact their primary care provider for additional care information.

What should I do if my family's financial circumstances change after I apply for financial aid?

For families who have suffered loss of income, students can complete a Family Contribution Appeal form, which is available on the Financial Aid website, to see if this could result in a lower Estimated Family Contribution and possibly change the financial aid award package..

What should I do if someone isn’t wearing their mask?

Wearing a mask is not optional; it’s a requirement, unless you’re eating or drinking. We suggest giving folks who aren’t wearing their masks a friendly reminder to help keep ourselves and others safe. Please do not engage in a confrontation about mask wearing. If you have concerns, reach out to University Police or report a COVID-related incident to the WVU Student Conduct Office.

What should students do if faculty require physical attendance as part of the grade?

In some classes, such as labs and clinicals, physical attendance is necessary to achieve the course learning goals. However, if the student qualifies for a University-approved absence, like isolation or quarantine, the instructor cannot lower the student’s grade and must provide alternate means to meet the course learning outcomes. Please review the University attendance policy.

What should students expect after testing positive for COVID-19?

WVU Student Health and Student Life will work with the student to ensure they follow proper isolation protocols. Students living in residence halls who test positive will be moved to Arnold Apartments or Gaskins House for isolation. Check our step-by-step guides for detailed information.

What vending/dining options are available at Health Sciences?

The Market (HSC Food Court) is currently open, with limited options. Please observe social distancing restrictions in this location. Vending areas are available in various department breakrooms throughout the building. The hospital cafeteria is open; however, access to the hospital is limited to the main entrance. Again, please observe social distancing restrictions in this location.

What's your response to the research showing face gaiters are ineffective?

Research from the University’s health experts shows the gaiter WVU is providing as part of the Welcome Back Kits is effective in slowing the spread of COVID-19. Our experts have conducted multiple tests and have concluded the gaiter reduces the spread of exhaled droplets. Assuming the gaiter fits snugly around the face, it will provide a respiratory containment comparable to a common cloth mask.

Read more about WVU’s research at WVUToday.

Related questions:

What’s the difference between isolation and quarantine?

The University uses the terms “isolation” and “quarantine” for those who have COVID-19 related matters.

Isolation is avoiding contact with others for at least 10 days after your testing date, as directed by the local health department. You are likely in isolation because you've tested positive for COVID-19, and this isolation period will separate you from others who may not be sick to help stop the spread of COVID-19. If you live in a residence hall, you will move to Arnold Apartments or Gaskins House. If living off campus, you stay away from others by using a separate living space. You should not leave this isolation space at all during the 10-day period. You are not allowed on campus for class or work at any point during this period, and you must remain in isolation until you are medically cleared.

Quarantine is avoiding contact with others to the furthest extent possible for the next 14 days, as directed by the local health department. You are likely in quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19, and this quarantine period separates and restricts the movement of those exposed to COVID-19 to stop the spread of the virus. If you live in a residence hall, you will quarantine in your room and may only leave it to use the restroom throughout this time; meals will be provided. If you live off campus, you should stay away from others by using a separate living space. You should not be on campus for class or work at any point during this period. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or WVU Medicine Student Health at 304-285-7200.

If you are asked to quarantine for 14 days, you will have the opportunity to shorten your quarantine time to 10 days if you:

  • have no symptoms during the 10-day period
  • receive a negative RT-PCR test result on day 6-7
  • follow all safety measures - including daily symptom monitoring - through day 14

Related questions:

What’s the likelihood that the Health Sciences campus will be closed?

It is very unlikely that Health Sciences will close for clinical and research activities. Health Sciences leaders are committed to having students move toward degree finalization and hands-on experiences. If COVID-19 spreads across student populations at Health Sciences, some areas may be impacted, like in-person or simulation-based learning. Through protective measures, such as physical distancing, shift work and PPE, the Health Sciences community is doing everything possible to keep its students, researchers, faculty and staff safe. Here’s how you can help.

When are plexiglass face shields acceptable replacements for masks/face coverings?

Face shields are acceptable replacements for people who have difficulty wearing masks/face coverings for a long period of time. If you are an employee and believe you need accommodations, contact coronavirusmodification@mail.wvu.edu. Students with questions related to accommodations and the Coronavirus should contact the Office of Accessibility Services at 304-293-6700. More information is available on the Accessibility Services website.

When does spring semester start?

The spring semester 2021 semester will begin on Jan. 19. The semester will not end early and will conclude on April 30 (last day of classes) with finals being held on campus May 3-7.

When is my bill due for spring?

Spring charges are available in STAR. The first eBill that included spring charges was sent in early December and was due Jan. 4. Students who still owe a balance received another eBill in early January. Payment for January eBills was due Feb. 1.

For more information, check the Student Accounts Billing and Payments pages.

Related questions:

When will all WVU employees have the opportunity to get vaccinated for COVID-19?

At this time, the State is prioritizing the vaccination of individuals who are most at-risk of contracting COVID-19. There is not a detailed timeline for when all WVU employees will have the opportunity to be vaccinated at this time.

Where are masks required at Health Sciences?

Masks must be worn properly everywhere on the Health Sciences campus, including in parking lots, parking garages and anywhere you may be in close proximity to others.

Where can I review a copy of the Telecommuting Agreement before completing it electronically?

The Telecommuting Agreement is available under Remote Work on Talent and Culture's Phased Return to On-Campus Work for Staff page.

Where can I view the Return to On-Campus Work Playbook?

Most employees were sent information about their work assignments, which included a link to the playbook. You also can view and download the playbook on the Talent and Culture website.

Where do we get a mask if we forget one or don’t have one?

Classrooms will be equipped with a supply of extra disposable masks available at no charge to those who need them.

You can also purchase disposable masks for 5 cents each (Mountie Bounty accepted) from vending machines throughout campus.

Related questions:

Where should I go if I want to be tested?

Free community testing is offered regularly at the WVU Student Rec Center. No appointment is necessary. For more, see Testing: Students or Testing: Employees.

Other free testing opportunities are available through West Virginia Department of Health and Human Resources partnerships. To learn more about upcoming testing opportunities, visit the Free COVID-19 Testing site.

If you are asked to be tested through WVU's sample testing program, your test will be administered in the lower gym of the WVU Student Rec Center. Use the ground floor entrance next to parking area 49, which is near the Health and Education building via Rec Center Drive.

If you're experiencing symptoms or think you've been exposed to COVID-19 ...
Students should contact WVU Student Health or contact your primary healthcare provider. Employees should contact WVU Medicine or your primary healthcare provider.

Which COVID-19 vaccine will WVU receive?

Moderna

Who came up with the definition of a close contact?

WVU follows the guidance provided by the CDC on close contacts.

Who should I contact about stolen PPE?

Several instances of stolen PPE were brought to the attention of Health Sciences administrators during the Sept. 9 Campus Conversation. To report these instances, contact Health Sciences Incident Command at HSIC@hsc.wvu.edu.

Who will contact me to let me know if I will be working remotely, on-campus or a combination of the two (hybrid)?

You should have been contacted by your supervisor or HR partner. If you have questions, you should contact your supervisor. You also may contact your HR partner.

Why are classrooms reduced by 50%?

Classes are reduced to 50% capacity to follow physical distancing guidelines and reduce the possibility of spread.

Why are students in some programs at Health Sciences remaining on site?

Didactic portions of programs have been moved online, but the Health Sciences campus is unique in that many future healthcare providers are being trained here. To move into their respective professions, some students must have in-person, hands-on training and experience. Some skills can be simulated, but others must be done in person. Instructors are ensuring students are receiving the curriculum to which they enrolled, regardless of program or modality. Students are also encouraged to speak with their supervisors about what they need to feel safe.

Why did WVU cancel spring break?

The University is taking all necessary precautions in accordance with public health guidance. Until there is a vaccine, departing and returning to campus poses a public health threat to the community by increasing the introduction of new cases of COVID-19. Keeping students on campus will help contain the spread and ensure classes can be conducted in-person.

Why did WVU get COVID-19 vaccines so early?

The West Virginia Joint Interagency Task Force (WVJITF) developed a distribution plan for the COVID-19 vaccine.

Why do I need to be tested when I return to campus?

It's important that WVU establishes a baseline of disease prevalence on campus. The best way to do this is testing when students, staff and faculty return to campus. This will allow the University to monitor trends throughout the semester as testing continues.

Why is a quarantine period longer than an isolation period?

WVU is following the CDC guidelines and timelines for isolation and quarantine. It can take a person anywhere from 2-14 days to experience symptoms or develop the infection, so a person must quarantine for 14 days. It has been found that a positive person is no longer contagious beyond the 10-day period, likely because they had it a few days prior to being symptomatic, so they must only isolate for 10 days.

If you're asked to quarantine for 14 days, you will have the opportunity to shorten your quarantine time to 10 days if you have no symptoms during the 10-day period, receive a negative RT-PCR test result on day 6-7 and follow all safety measures - including daily symptom monitoring - through day 14.

Why is it safe for teachers to come back but not all students?

We have taken significant precautions to keep our faculty and students as safe as possible within the classroom, including plexiglass barriers, physical distancing and mask/face covering requirements. In addition, we’ve provided faculty with guidelines to assure that all students are following the necessary protocols. We understand that this situation is not ideal, but we know the importance of in-person instruction, and we are doing everything we can to continue that instruction.

Will bus capacity be reduced to comply with physical distancing protocols?

Yes. WVU buses are operating at approximately 50% capacity, and riders sit in a checkerboard pattern to comply with physical distancing requirements. Riders are expected to follow the bus safety guidelines.

Visit the Transportation and Parking website for the WVU bus schedule and WVU bus routes that will be operating this fall.

Mountain Line bus schedules are available on busride.org.

Will commencement be in-person?

The University plans to have in-person Commencement ceremonies for the Class of 2020 (May and December graduates) and the Class of 2021 at Milan Puskar Stadium on May 15-16. This is subject to change based on the local COVID-19 situation at the time of the event.

All graduates interested in participating in the weekend must register in advance. Registration instructions and additional details will be shared March 1 at graduation.wvu.edu.

For those who are unable to return to campus or who would rather experience Commencement virtually, the ceremony will be live streamed.

Will COVID-19 testing be free?

Yes, the COVID-19 test is free.

If you need to have symptoms evaluated by a physician, the physician visit will be billed to your insurance.

Will credits earned in previous semesters still be valid if I'm unable to attend this year?

Yes, your credits will still be valid if you return after some time off. Please note, you are considered a readmitted student if you have been away from the University for at least one semester excluding the summer terms; therefore you will need to reapply to WVU and, in some cases, you may also need to reapply to your program.

Related questions:

Will employees be required to use their accrued sick leave if they test positive for COVID-19 or are told to quarantine due to possible exposure?

Unless the employee is ill to the extent that they are unable to perform any remote work duties, most employees should be provided with an alternative remote work assignment while waiting for symptoms to subside or to get a negative test result. If you are ill due to COVID-19 and unable to perform work, you should work with your supervisor to apply for special emergency leave.

Will first-responders, care givers, medical professionals, those in nursing homes, and those 65 and over have the chance to receive the COVID-19 vaccine prior to WVU’s dosages?

Yes, this is all part of the state’s tiered approach to vaccine delivery.

Will instructors be notified if a student is isolating or quarantining?

It is the student's responsibility to let instructors know they will not be attending class and work with them to make arrangements to keep up with classwork. If the student has any in-person classes as part of their course schedule, the Office of the Provost will send a notification letter to their instructors informing them there has been a COVID-19 related event.

Will keyboards, mice and peripherals in computer classrooms be professionally cleaned each day?

Yes, all high-touch areas like keyboards and mice will be professionally cleaned every 24 hours. Cleaning materials will also be available for anyone who would like to use them throughout the day in addition to the scheduled cleaning.

Will on-campus classes still be available as hybrid if I get sick and can’t attend class?

WVU released a revised attendance policy and new emergency leave policy to ensure that students who become ill will be given the opportunity to continue their learning or create the best possible solution, depending on length of absence. Faculty and instructors have been provided a set of expectations and best practices to apply, which includes having a contingency plan in place for campus-wide or student-specific remote teaching.

Will residence hall staff be notified if they have a COVID-19 positive student?

If a positive student case is identified on campus, the University will notify the appropriate residence hall staff of a positive case among its residents.

Related questions:

Will staff supervisors be notified if their employee is isolating or quarantining?

Supervisors will be notified if one of their employees tests positive. Further, employees who may have been in close contact with someone who has tested positive will be notified through the contact tracing process.

Will students and employees be able to travel?

WVU strongly discourages any student or employee from personal travel to locations other than their home and campus. The University also strongly discourages students and employees from hosting visitors from other locations. Visit What You Need to Know: Travel for current travel guidelines.

Will students be able to choose their seating assignment for in-person classes?

In most situations, students will be allowed to choose their seats on the first day of class. Once seats have been assigned, students will be expected to remain in those seats for the remainder of the semester.

Will summer camps be offered?

The University has determined that in-person camps can take place on Morgantown, Beckley and Keyser campuses this summer, though some camps will remain virtual. Camp organizers choosing to host in-person camps will be required to follow guidance provided by local medical experts as well as the CDC and the American Camp Association. Camp organizers considering an in-person camp should email brent.clark@mail.wvu.edu for more information.

Will temperature checks be done at entrances to buildings, offices, classrooms, etc.?

Temperature checks will not be part of the everyday campus experience for most faculty, staff and students. Some units with unique risks associated with their operations, such as Dining Services, may establish more stringent access controls, including daily temperature checks and health status questionnaires before reporting to work.

Will testing be free for temporary employees?

Yes. Testing will be free for all employees who will be working on campus.

Will the disposable plates and utensils used in dining halls be recyclable?

Yes. However, plates and utensils may need to be rinsed before they can be recycled. Further, all to-go containers will include a sticker with instructions for recycling.

Will the Office of Global Affairs be open for in-person services?

The Office of Global Affairs will be open this fall for limited in-person services. All regular services are still available, though many will be virtual.

If you are an international student and need guidance, contact the Office of Global Affairs at 304-293-6112.

Will the PRT be running?

The PRT will not be in service. The University will operate additional buses to transport our campus community between Downtown, Evansdale and Health Sciences areas of campus. Check Transportation and Parking's website for the bus routes and bus travel times.

Will the Rec Center, Mountainlair, etc. be open?

Students will have limited availability to the Student Rec Center during the spring semester. Exercise and workout areas will be closed; however, the Rec Center will be open for some academic classes. Learn more at campusrecreation.wvu.edu.

The Mountainlair will be open. Residence halls will also offer programming and activities. Fraternities and sororities and other student organizations are actively planning programming. Student Life departments will offer services to students, though they may be delivered virtually rather than in-person.

Will the surcharge for working in Morgantown (i.e., the working tax) be removed for employees who no longer are working in the city while working from home?

The city’s user fee is to be paid by WVU employees who remain on the current payroll and have not been permanently assigned to an office or place of business outside the city. Since the University’s current work-from-home effort is not intended to be permanent, the city’s user fee of $3.00 for each calendar week will continue to be collected for those employees who remain on payroll.

Will the University test new hires for COVID-19 as they come on board?

Any new hires who will be working on campus, including those working in a hybrid capacity, will be required to complete a COVID-19 test.

Will there be any in-person activities offered for students this spring semester?

In-person activities are suspended until Monday, Feb. 1, at which time it will be reevaluated. Updated information can be found at studentevents.wvu.edu.

Will undergraduate students be able to do research in labs?

We have developed plans that allow undergraduates to work in research labs under the guidance of their departments/programs, both to support others' research and to conduct their own where it is necessary to their programs in their program. Each program/department will have information on exactly how this will happen. Please contact your instructor and/or program for more information.

Will WVU provide flu shots this year?

Yes. WVU Medicine (which includes WVU Student Health) will be providing flu shots on campus, as well as at a drive-thru location at the University Town Centre clinic.

For more information, including times, dates and how to register, visit Talent and Culture's Fall 2020 Flu Vaccination page.

Will WVU share active case numbers?

At this time, we are not sharing active case numbers. WVU works diligently with the local health department after a positive test result is reported to ensure we’re keeping our community as safe as possible. Those who test positive for COVID-19 are placed in isolation as soon as possible. Contact tracing then begins to identify close contacts, and they are notified to begin a quarantine period.