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What to Do If: You Live in a Residence Hall and are Asked to Quarantine

As a member of the community, it is critical that you take these necessary measures to keep everyone safe. Stay calm and use the following guidance.

Important information

Overview

If you are a close contact of someone who tests positive for COVID-19, you will be notified via an email sent to your MIX account. You then will receive follow-up phone calls from the Monongalia County Health Department, WVU Student Health and the WVU CARE team.

If you have verified your vaccination with WVU:

  • You do not need to quarantine.
  • You will need to get tested for COVID-19 3-5 days after your initial exposure. Your test date will be included in the letter you receive from WVU Care Services.
    • Testing for vaccinated students is available Mondays and Fridays from 9 a.m. to noon and Wednesdays from noon to 3 p.m.
  • Email a copy of your test results to careservices@mail.wvu.edu in order to complete your COVID obligations.
  • Wear your mask until you receive a negative COVID-19 test or for 14 days after your initial exposure.
  • If you begin experiencing symptoms, quarantine immediately and contact the Care Services team at 304-293-6006, or contact Student Health at 304-285-7200.

If you are unvaccinated or have not verified your vaccination:

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Contact Tracing

Before Quarantine

The following is for those who are unvaccinated or have not verified their vaccination. Vaccinated and verified? See what you need to do.

Notification

  • You will be contacted by the Monongalia County Health Department and Student Health and provided quarantine guidelines and medical guidance.
  • Housing and Residence Life will contact you to provide resources for your personal and care needs.
  • If you have any in-person classes as part of your course schedule, the Office of the Provost will send a notification letter to your instructors informing them there has been a COVID-19 related event.
  • Your Residence Hall Coordinator will be notified that you have a COVID-19 related situation that requires you to quarantine, and they will be provided with information that can be helpful to you and your peers around you.

If You Leave Campus

  • If you decide to leave campus for your quarantine period, you must notify the Housing and Residence Life representative. You will be provided additional guidance for this situation.

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inserting swab in nose

During Quarantine: Testing

The following is for those who are unvaccinated or have not verified their vaccination. Vaccinated and verified? See what you need to do.

Required COVID-19 Testing

  • Due to your exposure to a positive case, you are required to test for COVID-19 on campus six to seven days from your exposure.
  • Your test date is included in the quarantine letter you received from Care Services.

How to Get Tested

  • An order for your COVID-19 test already has been placed with WVU’s testing provider.
    • COVID-19 rapid antigen tests or test results from non-WVU testing sites will not be accepted as part of the University’s quarantine process.
  • Walk-up testing for students who are in quarantine is available Mondays and Fridays from 9 a.m. to noon at the WVU Student Recreation Center in classroom G-44 located off the lower gym.
    • Testing is free.
    • No appointment is required.
    • You will not be permitted to undergo testing unless it is at least six days after exposure.
    • Wear a mask/face covering to your appointment.
    • You'll be asked to check in, verify your information and provide your Mountaineer Card and/or WVU ID number.
  • If you develop symptoms of COVID-19 after initially testing negative, contact WVU Medicine Student Health at 304-285-7200 to see if another test is recommended.
  • Even if your COVID-19 test result comes back negative, you must complete the full 14-day quarantine period.
  • If you have questions on testing, contact WVU Shared Services at 304-293-6006.

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Operations

During Quarantine: General Information

The following is for those who are unvaccinated or have not verified their vaccination. Vaccinated and verified? See what you need to do.

How to Quarantine

  • Stay in your residence and avoid contact with others to the furthest extent possible for the next 14 days, as directed by the local health department and WVU Student Health.
    • You should not leave your residence for any reason during this time unless it is absolutely necessary.
    • This includes going to in-person classes or being on campus.
  • If you begin to feel ill, contact Student Health at 304-285-7200.
  • If you live in a residence hall with community restrooms, you are still able to use these facilities. However, we ask that you use caution and limit the amount of time you are outside your room.
  • Learn the difference between quarantine and isolation.

Roommates

  • If your roommate did not have close contact with the person who tested positive, they do not need to quarantine.
  • At this point, the risk of your roommate contracting COVID-19 is low as long as everyone is following the COVID-19 safety protocols.
  • If you test positive when retested, your roommate will have to quarantine.
  • If you or your roommate feel ill and develop symptoms of COVID-19, your roommate should quarantine and call WVU Medicine Student Health at 304-285-7200.

Care and Support

  • Add WVU Shared Services — 304-293-1003 and 304-293-6006 — to your phone contacts.
    • Care agents will contact you to discuss symptoms, quarantine protocols and testing.
  • A WVU representative will contact you during the first five days of your quarantine period to provide further details.
  • You should monitor your symptoms. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or Student Health at 304-285-7200.
  • Please reach out to your residence hall staff or ResLife@mail.wvu.edu if you have any questions or need guidance while quarantining.

Outdoor Access

You will be scheduled for COVID-19 testing six to seven days from the start of your quarantine period. Following receipt of a negative test, you are permitted to have outdoor access during the remainder of your quarantine period, under the following procedures:

  • You must maintain 6 feet physical distancing from others and wear an appropriate mask or face covering at all times.
  • You should not congregate or linger in common space areas of the residence halls while leaving or entering the building.
  • You should remain on campus while outside and should not enter other buildings or facilities while accessing outdoor spaces.
  • You should not attend in-person class and should make arrangements with your professors.
  • Outdoor access is restricted to the hours of 7 a.m. to 11 p.m.

Classwork

  • It is your responsibility to let your instructors know you will not be attending class.
  • You will not be penalized for missing an in-person class while quarantining.
    • If you have in-person classes on your course schedule, the Office of the Provost will send a notification letter to your instructors informing them there has been a COVID-19 related event.
  • Your instructors will work with you to develop a plan to receive the necessary course content, activities and assessments to complete the course learning outcomes in accordance with the COVID-19 syllabus statement.
  • If you need assistance reaching instructors, please reach out to the department chair and then college or school dean, if needed.
  • For academic questions and concerns, please contact provost@mail.wvu.edu.

Meals

  • Use the Meal Request Form to view weekly menus and place orders with WVU Dining Services for lunch and dinner for multiple days.
    • You may order meals up to a week in advance, or you may submit a separate request for each meal, if you prefer.
    • List your dietary restrictions so we can provide a meal based on your personal preferences and needs.
    • Breakfast for the following morning will be provided with your dinner delivery and is not ordered via the form.
    • If you do not place an order, you will receive the chef’s choice meal option.
    • The meal request form will be unavailable from 1:30-4:59 p.m. each Friday while it is being updated for the next week.
  • Deadlines for ordering:
    • Lunch: 8 a.m. on the day of delivery
    • Dinner: 1 p.m. on the day of delivery
  • Dining Services will deliver meals outside your door. Listen for a delivery around meal times:
    • Lunch will be delivered between noon and 1 p.m.
    • Dinner will be delivered between 5 and 6 p.m. A snack bag of breakfast items will be delivered each evening with dinner.
  • Meals will be labeled with your room number if you placed an order. Chef's choice meals will be unlabeled.
  • If you do not pick up your meal within an hour of delivery, it will be discarded.
  • If you have questions, check the Meal Delivery FAQ or call 304-293-0462 to speak with a WVU Dining Services representative. Support is available from 8 a.m. to 6 p.m. seven days a week.

Cleaning

  • You will be given cleaning products to disinfect your residence hall room; this will make sure to slow the chances of COVID-19 spreading within the room and residence hall.
  • We ask that you conduct this disinfecting process in an effort to not unnecessarily expose residence hall and/or facilities staff.

Trash

  • Trash will be collected every Monday, Wednesday and Friday between 9 a.m. and noon.
  • Hang your trash bag on the outside door handle of your room for pickup. The trash bag will be replaced with a new one.
  • Due to potential leakage, do not place any liquids in your trash bag. Dump liquids down the drain and place the empty container in the trash bag.

Laundry

  • If you wish to do laundry while quarantining, you should ask for assistance from your roommate or another resident.
  • If you are unable to get assistance, you may do limited laundry on your residence hall floor or in your building’s laundry room during designated times reserved for students who are quarantining (Tuesdays between noon and midnight).
  • These designated times will be posted near your laundry room’s entrance or can be obtained by calling your residence hall’s front desk.
  • Residents are required to wear a mask/face covering while doing laundry and must observe the laundry room’s maximum occupancy rules.

Mail and Package Pickup

  • If your mail or packages are not essential, you must wait until you are released from quarantine to retrieve these items.
  • If your mail or packages are essential (e.g., medicine, books, perishables, etc.), you may identify a proxy to pick up these items and deliver them to you. Your proxy may be your roommate or a friend.
    • You must establish your proxy with your residence hall coordinator and front desk manager 24-48 hours in advance of pickup. Bennett Tower, Braxton Tower, Brooke Tower and Lyon Tower residents also must allow time for proxy information to be communicated to the central mailroom.
    • The name of the proxy must be sent by you from your MIX account to your residence hall coordinator and front desk manager. You can contact your residence hall’s front desk to obtain these email addresses or check your building’s webpage on housing.wvu.edu. Receipt of the email must be acknowledged before any mail or packages may be picked up by your proxy. This process must be completed each time you have a proxy retrieve mail or packages.
    • The proxy must present photo identification to retrieve your mail or packages. No exceptions will be made to this requirement.

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check mark

Release from Quarantine

The following is for those who are unvaccinated or have not verified their vaccination. Vaccinated and verified? See what you need to do.

  • A WVU Shared Services representative will contact you near the end of your quarantine period to ensure your test result was negative and you do not have any symptoms.
  • The representative will confirm you have not had any new exposures.
  • If these requirements are met, the representative will email you a letter releasing you from quarantine.

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cell phone

Key Contacts

The following offices and numbers are groups you may contact during this process:

  • WVU Medicine Student Health: 304-285-7200
  • WVU Shared Services: 304-293-6006 or SharedServices@mail.wvu.edu
  • Mountaineer Pharmacy: 304-285-7348
  • Housing: 304-293-4491
  • Residence Life: 304-293-4686 (Evansdale), 304-293-4901 (Downtown), ResLife@mail.wvu.edu
  • WVU Dining Services: 304-293-0462
  • CARE Team: 304-293-5611 or CareServices@mail.wvu.edu
  • Carruth Center: 304-293-4431
  • Monongalia County Health Department: 304-598-5100

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Checklist

Resources

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Stop the Spread

Personal accountability is the key to our safe return to campus. Do your part to keep everyone safe.

Do Your Part

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