What to Do If: You're Asked to Quarantine and Live in a Residence Hall
As a member of the community, it is critical that you take these necessary measures to keep everyone safe. Stay calm and use the following guidance.
If you are a close contact of someone who tests positive for COVID-19, you will be notified via an email sent to your MIX account. You then will receive follow-up phone calls from the Monongalia County Health Department, WVU Student Health and the WVU CARE team.
Please note: If you receive a notification that you need to quarantine prior to being informed by a student notification email, you are required to let the University know at CareServices@mail.wvu.edu. If you become aware outside of the University that you have had a positive exposure, are a close contact or are instructed to quarantine by your physician, you should also notify the CARE Team for all necessary resources.
During this time, we ask that you stay calm and use the following guidance. As a member of the community, it is critical that you take these necessary measures to keep everyone safe. You are expected to follow all University rules and policies.
Please stay in your residence and avoid contact with others to the furthest extent possible for the next 14 days, as directed by the local health department and WVU Student Health. You should not leave your residence for any reason during this time unless it is absolutely necessary. This includes going to in-person classes or being on campus. If you begin to feel ill, please contact Student Health at 304-285-7200.
If you fail to comply with any quarantine requirements, you will be subject to disciplinary action through the Office of Student Conduct, which may include interim suspension, educational requirements, removal from courses, a campus ban in designated areas, removal from residence halls, University probation, deferred suspension, suspension or expulsion. View the COVID-19 quarantine policy.
What’s the difference between isolation and quarantine?
The University uses the terms “isolation” and “quarantine” for those who have COVID-19 related matters.
Isolation is avoiding contact with others for at least 10 days after your testing date, as directed by the local health department. You are likely in isolation because you've tested positive for COVID-19, and this isolation period will separate you from others who may not be sick to help stop the spread of COVID-19. If you live in a residence hall, you will move to Arnold Apartments. If living off campus, you stay away from others by using a separate living space. You should not leave this isolation space at all during the 10-day period. You are not allowed on campus for class or work at any point during this period, and you must remain in isolation until you are medically cleared.
Quarantine is avoiding contact with others to the furthest extent possible for the next 14 days, as directed by the local health department. You are likely in quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19, and this quarantine period separates and restricts the movement of those exposed to COVID-19 to stop the spread of the virus. If you live in a residence hall, you will quarantine in your room and may only leave it to use the restroom throughout this time; meals will be provided. If you live off campus, you should stay away from others by using a separate living space. You should not be on campus for class or work at any point during this period. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or WVU Medicine Student Health at 304-285-7200.
- You will be contacted by the Monongalia County Health Department and Student Health and provided quarantine guidelines and medical guidance.
- Housing and Residence Life will contact you to provide resources for your personal and care needs.
- If you have any in-person classes as part of your course schedule, the Office of the Provost will send a notification letter to your instructors informing them there has been a COVID-19 related event.
- Your Residence Hall Coordinator will be notified that you have a COVID-19 related situation that requires you to quarantine, and they will be provided with information that can be helpful to you and your peers around you.
If You Leave Campus
- If you decide to leave campus for your quarantine period, you must notify the Housing and Residence Life representative. You will be provided additional guidance for this situation.
During Quarantine: Testing
Required COVID-19 Testing
- Due to your exposure to a positive case, you are required to test for COVID-19 on campus five to seven days from the date you received notification to quarantine.
- The delay will ensure more reliable results due to COVID-19's typical incubation period.
- Testing information regarding patients is regulated by the Health Insurance Portability and Accountability Act (HIPAA) guidelines and will be kept confidential.
- Even if your result comes back negative, you will have to complete the 14-day quarantine period.
Recommended Testing Date
Your recommended testing date is based on the day you received notification to quarantine.
- Monday, Tuesday or Wednesday notification: Your recommended testing date is the following Monday.
- Thursday notification: Your recommended testing date is the following Tuesday.
- Friday notification: Your recommended testing date is the following Wednesday.
- Saturday notification: Your recommended testing date is the following Thursday.
- Sunday notification: Your recommended testing date is the following Friday.
How to Get Tested
- An order for your COVID-19 test already has been placed with WVU’s testing provider (Quest Diagnostics).
- COVID-19 rapid antigen tests or test results from non-WVU testing sites will not be accepted as part of the University’s quarantine process.
- Testing is available Monday-Friday from 9 a.m. to 4 p.m. at the WVU Student Recreation Center.
- Testing is free.
- No appointment is required.
- You will not be permitted to undergo testing unless it is at least five days after you received notification to quarantine. Use the recommended testing date guide to determine when to get tested.
- Wear a mask/face covering to your appointment.
- You'll be asked to check in, verify your information and provide your Mountaineer Card and/or WVU ID number.
- Evansdale students should walk to the testing center while avoiding contact with others.
- If you live Downtown, transportation will be provided.
- To reduce the risk of potential exposure to others, you should use the dedicated testing bus service for students who are in quarantine when traveling to and from the testing site.
- A bus will depart promptly at 3 p.m. Monday through Friday at the pull-off area on Prospect Street next to the Mountainlair parking garage ground floor ATM.
- You'll be dropped off for testing at the WVU Student Recreation Center parking lot (near Evansdale Crossing) and picked up in the same location at 4 p.m.
- You will be dropped off Downtown at the original pick-up location.
- If you develop symptoms of COVID-19 after initially testing negative, contact WVU Medicine Student Health at 304-285-7200 to see if another test is recommended.
- If you have questions on testing, contact WVU Shared Services at 304-293-6006.
During Quarantine: General Information
- Add WVU Shared Services — 304-293-1003 and 304-293-6006 — to your phone contacts.
- Care agents will contact you to discuss symptoms, quarantine protocols and testing, which can determine when you will be released from quarantine.
- A WVU representative will contact you during the first five days of your quarantine period to provide further details.
- If you live in a residence hall with community restrooms, you are still able to use these facilities. However, we ask that you use caution and limit the amount of time you are outside your room.
- If your roommate did not have close contact with the person who tested positive, they do not need to quarantine.
- At this point, the risk of your roommate contracting COVID-19 is low as long as everyone is following the COVID-19 safety protocols.
- If you test positive when retested, your roommate will have to quarantine.
- If you or your roommate feel ill and develop symptoms of COVID-19, your roommate should quarantine and call WVU Medicine Student Health at 304-285-7200.
Care and Support
- You should monitor your symptoms and continue to complete the Daily Wellness Survey.
- If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or Student Health at 304-285-7200.
- Please reach out to your residence hall staff or ResLife@mail.wvu.edu if you have any questions or need guidance while quarantining.
- You also may contact CareServices@mail.wvu.edu.
You will be scheduled for COVID-19 testing five to seven days from the start of your quarantine period.
- Please contact WVU Shared Services at 304-293-6006 or SharedServices@mail.wvu.edu to obtain test results. Phone lines are open Monday through Friday from 7 a.m. to 7 p.m., and email is monitored every day from 7 a.m. to 7 p.m.
- After negative results are verified, an email will be sent to your MIX account to confirm you have met the requirements and are permitted to access outdoor areas.
Following receipt of a negative test, you are permitted to have outdoor access during the remainder of your 14-day quarantine period, under the following procedures:
- You must maintain 6 feet physical distancing from others and wear an appropriate mask or face covering at all times.
- You should not congregate or linger in common space areas of the residence halls while leaving or entering the building.
- You should remain on campus while outside and should not enter other buildings or facilities while accessing outdoor spaces.
- You should not attend in-person class and should make arrangements with your professors.
- Outdoor access is restricted to the hours of 7 a.m. to 11 p.m.
- It is your responsibility to let your instructors know you will not be attending class.
- You will not be penalized for missing an in-person class while quarantining.
- If you have in-person classes on your course schedule, the Office of the Provost will send a notification letter to your instructors informing them there has been a COVID-19 related event.
- Your instructors will work with you to develop a plan to receive the necessary course content, activities and assessments to complete the course learning outcomes in accordance with the COVID-19 syllabus statement.
- If you need assistance reaching instructors, please reach out to the department chair and then college or school dean, if needed.
- Use the Meal Request Form to view weekly menus and place orders with WVU Dining Services for lunch and dinner for multiple days.
- You may order meals up to a week in advance, or you may submit a separate request for each meal, if you prefer.
- List your dietary restrictions so we can provide a meal based on your personal preferences and needs.
- Breakfast for the following morning will be provided with your dinner delivery and is not ordered via the form.
- If you do not place an order, you will receive the chef’s choice meal option.
- The meal request form will be unavailable from 1:30-4:59 p.m. each Friday while it is being updated for the next week.
- Deadlines for ordering:
- Lunch: 8 a.m. on the day of delivery
- Dinner: 1 p.m. on the day of delivery
- Dining Services will deliver your meals outside your door. Listen for a delivery around meal times:
- Lunch will be delivered between noon and 1:30 p.m.
- Dinner will be delivered between 6 and 7:30 p.m. A snack bag of breakfast items will be delivered each evening with dinner.
- Meals will be labeled with your initials.
- If you do not pick up your meal within an hour of delivery, it will be discarded.
- If you have questions, call 304-293-0462 to speak with a WVU Dining Services representative. Support is available from 9 a.m. to 7 p.m. seven days a week.
- You will be given cleaning products to disinfect your residence hall room; this will make sure to slow the chances of COVID-19 spreading within the room and residence hall.
- We ask that you conduct this disinfecting process in an effort to not unnecessarily expose residence hall and/or facilities staff.
- Trash will be collected every Monday, Wednesday and Friday between 9 a.m. and noon.
- Hang your trash bag on the outside door handle of your room for pickup. The trash bag will be replaced with a new one.
- Due to potential leakage, do not place any liquids in your trash bag. Dump liquids down the drain and place the empty container in the trash bag.
- If you wish to do laundry while quarantining, you should ask for assistance from your roommate or another resident.
- If you are unable to get assistance, you may do limited laundry on your residence hall floor or in your building’s laundry room during designated times reserved for students who are quarantining (Tuesdays between noon and midnight).
- These designated times will be posted near your laundry room’s entrance or can be obtained by calling your residence hall’s front desk.
- Residents are required to wear a mask/face covering while doing laundry and must observe the laundry room’s maximum occupancy rules.
Mail and Package Pickup
- If your mail or packages are not essential, you must wait until you are released from quarantine to retrieve these items.
- If your mail or packages are essential (e.g., medicine, books, perishables, etc.), you may identify a proxy to pick up these items and deliver them to you. Your proxy may be your roommate or a friend.
- You must establish your proxy with your residence hall coordinator and front desk manager 24-48 hours in advance of pickup. Bennett Tower, Braxton Tower, Brooke Tower and Lyon Tower residents also must allow time for proxy information to be communicated to the central mailroom.
- The name of the proxy must be sent by you from your MIX account to your residence hall coordinator and front desk manager. You can contact your residence hall’s front desk to obtain these email addresses or check your building’s webpage on housing.wvu.edu. Receipt of the email must be acknowledged before any mail or packages may be picked up by your proxy. This process must be completed each time you have a proxy retrieve mail or packages.
- The proxy must present photo identification to retrieve your mail or packages. No exceptions will be made to this requirement.
- A WVU Shared Services representative will contact you near the end of your quarantine period to ensure your test result was negative and that your symptoms have improved.
- The representative will confirm you have not had any new exposures.
- If these requirements are met, the representative will email you a letter releasing you from quarantine.
The following offices and numbers are groups you may contact during this process:
- Arnold Nursing Staff and 24/7 Nurse Navigator Line: 304-554-8070
- WVU Medicine Student Health: 304-285-7200
- WVU Shared Services: 304-293-6006 or SharedServices@mail.wvu.edu
- Mountaineer Pharmacy: 304-285-7348
- Housing: 304-293-4491
- Residence Life: 304-293-4686 (Evansdale), 304-293-4901 (Downtown), ResLife@mail.wvu.edu
- WVU Dining Services: 304-293-0462
- CARE Team: 304-293-5611 or CareServices@mail.wvu.edu
- Carruth Center: 304-293-4431
- Monongalia County Health Department: 304-598-5100
- Carruth Center: Provides counseling and psychological services.
- Mental Health Emergencies: After hours line, Crisis Text Line and National Suicide Prevention Services.
- WVU Medicine Student Health: Provides top quality healthcare for students throughout their education at WVU.
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