What to Do If: You Test Positive and Live in a Residence Hall
You should immediately return to your residence hall room. Soon, you will move to Arnold Apartments to begin your isolation period. Stay calm and use the following guidance.
You will first be notified via an email sent to your MIX account. You then will receive follow-up phone calls from the Monongalia County Health Department, WVU Student Health and the WVU CARE team.
If you receive a positive result prior to being notified by a student notification email, you are required to let the University know you have tested positive for COVID-19 at CareServices@mail.wvu.edu.
During this time, we ask that you stay calm and use the following guidance. As a member of the community, it is critical that you take these necessary measures to keep everyone safe. You are expected to follow all University rules and policies.
You should avoid contact with others for at least 10 days after your testing date, as directed by the local health department and WVU Student Health. This is called isolation. You should immediately return to your residence hall room. Soon, you will move to Arnold Apartments to begin your isolation period. In the meantime, you should not leave your residence for any reason. This includes going to in-person classes or being on campus. You must remain in isolation until you are medically cleared.
If you fail to comply with this isolation requirement, you will be subject to disciplinary action through the Office of Student Conduct, which may include interim suspension, educational requirements, removal from courses, a campus ban in designated areas, removal from residence halls, University probation, deferred suspension, suspension or expulsion. View the COVID-19 isolation policy.
What’s the difference between isolation and quarantine?
The University uses the terms “isolation” and “quarantine” for those who have COVID-19 related matters.
Isolation is avoiding contact with others for at least 10 days after your testing date, as directed by the local health department. You are likely in isolation because you've tested positive for COVID-19, and this isolation period will separate you from others who may not be sick to help stop the spread of COVID-19. If you live in a residence hall, you will move to Arnold Apartments. If living off campus, you stay away from others by using a separate living space. You should not leave this isolation space at all during the 10-day period. You are not allowed on campus for class or work at any point during this period, and you must remain in isolation until you are medically cleared.
Quarantine is avoiding contact with others to the furthest extent possible for the next 14 days, as directed by the local health department. You are likely in quarantine because you’ve been considered a close contact of someone who tested positive for COVID-19, and this quarantine period separates and restricts the movement of those exposed to COVID-19 to stop the spread of the virus. If you live in a residence hall, you will quarantine in your room and may only leave it to use the restroom throughout this time; meals will be provided. If you live off campus, you should stay away from others by using a separate living space. You should not be on campus for class or work at any point during this period. If you begin to feel ill and develop symptoms of COVID-19, you should call your primary care physician or WVU Medicine Student Health at 304-285-7200.
- You will be contacted by the Monongalia County Health Department and Student Health and provided further details and medical guidance, and begin contact tracing efforts.
- Student Health will work with WVU Shared Services to conduct contact tracing and WVU Environmental Health and Safety to coordinate closure and cleaning of any affected areas.
- Please be prepared to provide accurate information for the contact tracing process so we can work quickly to notify close contacts (those who have been within 6 feet of you for more than 15 minutes) and mitigate further spread of COVID-19.
- It may help to review your calendar and travel to remember locations and close contacts.
- If it helps, write this down so you can give the most accurate picture to those conducting the contact tracing process.
- We know that during this time you may tell those who are determined to be close contacts that you have tested positive for COVID-19.
- Those people may very well receive information to quarantine as a result of the contact tracing process, but we ask that you and those close contacts allow time for us to accurately conduct contact tracing and alert them on their next steps.
- Note: WVU will not share your name when reaching out to individuals through the contact tracing process (just that the individuals have been in contact with someone who tested positive).
Notifying Your Instructors
- It is your responsibility to let your instructors know you will not be attending class.
- You will not be penalized for missing class while isolating.
- If you have any in-person classes as part of your course schedule, the Office of the Provost will send a notification letter to your instructors informing them there has been a COVID-19 related event.
- Your instructors will work with you to develop a plan to receive the necessary course content, activities and assessments to complete the course learning outcomes in accordance with the COVID-19 syllabus statement.
Others Who May be Contacted
- Your Residence Hall Coordinator will be notified that you have a COVID-19 related situation that requires you to isolate, and they will be provided with information that can be helpful to you and your peers around you.
- If you have a roommate, they will receive email notification that they are expected to quarantine for 14 days.
Preparing for Isolation
- A representative from Housing and Residence Life will contact you to identify any special needs or accommodations you may need during your isolation period.
- They will also confirm with you a pick-up time for you and your belongings to be transported to Arnold Apartments.
- You will be transported by a WVU van or bus. Service is available 9 a.m. to 10 p.m. seven days a week.
- You will receive a packing list, three packing boxes, labels and a moving cart from a member of Housing and Residence Life. You will have at least one hour to pack.
- You may bring additional items or use your own luggage, but any items that cannot be transported with you to Arnold Apartments will be picked up and delivered at a later time.
- Each residence hall will have a designated drop-off location for your boxes/personal items and for you to access transportation to Arnold Apartments.
If You Leave Campus
- If you decide to leave campus for your isolation period, you must notify the Residence Life and Housing representative. You will be provided additional guidance for this situation.
- Clothes for at least a week. You can do laundry in Arnold, so you can bring detergent if you'd like.
- All your academic resources: books, pens, pencils, paper, notebooks, camera, headphones, etc.
- Computer and necessary electronics; don’t forget charging cords, etc.
- Prescriptions and other daily medications.
- Toiletries, such as a toothbrush, toothpaste, body wash or soap, shampoo, deodorant, razor, brush/comb and hair dryer.
- We will provide linens which includes sheets, blankets, pillows and towels. You are welcome to bring your own too.
- Any personal protective equipment that you have, including masks, hand sanitizer and disinfecting spray.
- You cannot return to your hall until you are released from isolation.
- Remember, this is temporary and not a FULL move to Arnold.
When You Arrive
- You will be notified of your room and provided with a cart to move your belongings into your isolation space.
- You will also be provided keys, linens, a Wi-Fi hot-spot, a shelf-stable snack bag, bottles of water and an information sheet.
- Arnold Apartments front desk staff will also ask you to confirm your dietary restrictions.
Your Arnold Hall Apartment
- You will be in an efficiency apartment with a bathroom.
- A roommate will likely be assigned to you.
- You will be provided:
- A bed, desk chair and dresser
- A television (if requested) and cable service
- A Wi-Fi hotspot
- A micro-fridge (You are welcome to bring food and snacks.)
- Access to free laundry machines and supplies
- Additional snacks and bottled water, as needed
- You will have access to an outdoor, tented space with picnic tables for apartment residents only.
- You must reserve a time and swipe in and out to access the space.
- Proper safety protocols must be observed.
- The space is monitored and cordoned off to deter unauthorized access.
- Use the Meal Request Form to view menus and place orders for lunch and dinner from WVU Dining Services. You must submit a separate request for each meal.
- List your dietary restrictions so we can provide a meal based on your personal preferences and needs.
- Breakfast for the following morning will be provided with your dinner delivery and is not ordered via the form.
- Deadlines for ordering:
- Lunch: 8 a.m. on the day of delivery
- Dinner: 1 p.m. on the day of delivery
- You may order meals in advance (e.g., place the order tonight for tomorrow’s meals).
- Dining Services will deliver your meals outside your door. Listen for a delivery around meal times:
- Lunch will be delivered between noon and 1:30 p.m.
- Dinner will be delivered between 6 and 7:30 p.m. A snack bag and breakfast items for the next day will be delivered each evening with dinner.
- Meals will be labeled with your name.
- If you do not pick up your meal within an hour of delivery, it will be discarded.
- If you have questions, call 304-293-0462 to speak with a WVU Dining Services representative. Support is available from 9 a.m. to 7 p.m. seven days a week.
- You should work with instructors to make arrangements so you can keep up with your classwork.
- If you need assistance reaching instructors or completing classwork, please reach out to the department chair and then college or school dean, if needed.
Care and Support
- You will have the support from a WVU Medicine registered nurse from 8 a.m. to 4 p.m. each day while in Arnold Apartments.
- Call 304-554-8070 to reach the nursing staff.
- When a nurse is not present, you can use the same number to contact a medical expert at the 24/7 Nurse Navigator line.
- The Mountaineer Pharmacy will deliver medications daily Monday through Friday for students who require prescriptions or over-the-counter symptomatic relief.
- Call Mountaineer Pharmacy at 304-285-7348 to place an order.
- Representatives from the Monongalia County Health Department and WVU staff will be reaching out at various points throughout your isolation period.
- Please reach out to your residence hall staff or ResLife@mail.wvu.edu if you have any questions or need guidance while isolating.
- You also may contact CareServices@mail.wvu.edu.
If Symptoms Worsen
- Contact the onsite registered nurse at 304-554-8070.
- If you are having breathing problems, extremely high body temperature or other acute symptoms, call 911. Please let them know that you are in isolation for COVID-19 and make sure to wear a mask/face covering if emergency medical services attend to you in any way.
Release from Isolation
- The Monongalia County Health Department and WVU will work together to make sure you meet Centers for Disease Control and Prevention criteria before releasing you from isolation.
- If your illness is mild to moderate, you must meet complete 10 days of isolation, have improved symptoms and have been without fever for 24 hours (without the use of fever-reducing medications).
- Student Health and/or the Monongalia County Health Department will notify you that you have met the criteria to return to your assigned residence hall and in-person classes.
- WVU Shared Services will provide you a formal letter acknowledging your release from isolation.
Returning to Your Residence Hall
- You will be contacted by a Housing and Residence Life representative and provided with information on leaving Arnold Apartments and returning to your residence hall.
- You will coordinate a transportation time with the representative.
- The representative will give you information on how to check out of Arnold Apartments.
- You will receive a moving cart to pack for your return to your residence hall.
- You and your belongings will be picked up at a specific location at Arnold Apartments and dropped off at a designated safe spot at your residence hall.
- You will be provided another moving cart when you arrive at your residence hall to return to your belongings to your room.
- There is a chance that you would return from your isolation period prior to the completion of your roommate’s quarantine. In this scenario, it’s important to note that you and your roommate would not pose a great risk of infection to one another.
The following offices and numbers are groups you may contact during this process:
- Arnold Nursing Staff and 24/7 Nurse Navigator Line: 304-554-8070
- WVU Medicine Student Health: 304-285-7200
- WVU Shared Services: 304-293-6006 or SharedServices@mail.wvu.edu
- Mountaineer Pharmacy: 304-285-7348
- Housing: 304-293-4491
- Residence Life: 304-293-4686 (Evansdale), 304-293-4901 (Downtown), ResLife@mail.wvu.edu
- WVU Dining Services: 304-293-0462
- CARE Team: 304-293-5611 or CareServices@mail.wvu.edu
- Carruth Center: 304-293-4431
- Monongalia County Health Department: 304-598-5100
- Carruth Center: Provides counseling and psychological services.
- Mental Health Emergencies: After hours line, Crisis Text Line and National Suicide Prevention Services.
- WVU Medicine Student Health: Provides top quality healthcare for students throughout their education at WVU.
Grocery and Home Goods Delivery
- Instacart: Deliveries from CVS Pharmacy, Kroger, Aldi, Target, Sam's Club and Petco.
- Walmart: Delivery of groceries and household essentials, like laundry detergent and paper towels.
Stop the Spread
Personal accountability is the key to our safe return to campus. Do your part to keep everyone safe.Do Your Part
Return to Campus Conversations
You’re welcome to join live discussions — or watch recordings of previous conversations whenever it’s convenient.Conversations