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What You Need to Know: Who to Contact

Important contacts for WVU Morgantown students and employees.

coughing into elbow

If You Have COVID-19 Symptoms

Mild Symptoms

  • Students: Call WVU Medicine Student Health, 304-285-7200
  • Employees: Contact your physician, or call WVU Medicine, 304-598-6000 (Option 4)

Severe Symptoms

  • Anyone experiencing severe symptoms, such as breathing problems, extremely high body temperature or other acute symptoms, should call 911.

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Human figure inside building

To Notify WVU You’re Self-Quarantining or Tested Positive for COVID-19

Students

Employees

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What to do if...?

If You May Have Been Exposed to COVID-19

Follow the instructions on What to Do If: You May Have Been Exposed to COVID-19 to determine your next steps.

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inserting swab in nose

If You Need Help Accessing COVID-19 Test Results

Students

Employees

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smartphone

Reporting Violations

We need everyone to be accountable and follow University, local and state health and safety guidelines. If you see violations, please use these steps to notify us.

To Report a Student

To report a student not following protocols, submit a complaint to Student Conduct.

To Report a Faculty Member

To report a faculty member who is not following protocols contact the faculty member’s department chair (see the college/department’s website for contact info). Include the faculty member’s name, how they are breaking protocol and class section/number. If nothing is changed, contact the Provost’s Office at provost@mail.wvu.edu and Talent and Culture at employeerelations@mail.wvu.edu.

To Report a Staff Member

To report a staff member who is not following the protocols, email employeerelations@mail.wvu.edu.

To Report a Vendor or Contractor

Vendors and contractors are required to follow guidelines for suppliers. If you witness instances of non-compliance, please contact the Procurement, Contracting and Payment Services team at pcps@mail.wvu.edu or 304-293-5711.

To Report an Off-Campus Party

To report a large gathering or a house party close to campus, you can notify University Police by calling 304-293-COPS. In addition, you can report the incident anonymously through the LiveSafe app. Click “report incident,” select “other,” and include information in your tip such as the location, time, approximate number of people, etc. If more information is needed, University Police dispatchers may ask you follow-up questions through the app.

Currently, social gatherings within Morgantown are limited to 25 people, but the limit does not apply to any essential activity, business or entity like religious services, weddings, group meetings and conferences.

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Operations

Financial Aid, Billing and Student Account Questions

Mountaineer Hub

The Mountaineer Hub is your complete source for assistance with all financial aspects of attending WVU, including student accounts, financial aid, work-study, scholarships and student employment.

  • The staff is available to help virtually through online requests and by phone Monday through Friday from 8:15 a.m. to 4:45 p.m.
  • Use Morgan, the chatbot on the Mountaineer Hub website, to find general information and answers to frequently asked questions.

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Roommates

Counseling and Mental Health Services

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cell phone

Student HelpLine

The Student Advocacy Center takes calls during regular University business hours. After hours, you may leave a message and someone will return your call during the next business day.

  • Student HelpLine: 304-293-5555

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Stop the Spread

Personal accountability is the key to our safe return to campus. Do your part to keep everyone safe.

Do Your Part

Ask a Question

We’ll be adding information on different topics throughout the fall, so check this site frequently for updates. If you can’t find the answer to your question, email returntocampus@mail.wvu.edu.

Common Questions Answered

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