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Frequently Asked Questions

If you have any additional questions, please feel free to email us at

Am I required to complete NSO?

ALL incoming first-time freshman (undergraduate) students must complete all components of NSO.

International students should also refer to the International Students and Scholars New Student On-Boarding page for more information about pre-arrival and on-campus orientation programs.

Transfer students should contact their adviser at any time to schedule first semester classes and can complete their own set of modules at

Transfer students are also highly encouraged to attend NSO in-person.

Related questions:

Can I meet with my adviser in person?

No. All advising appointments will take place virtually after a student completes the online modules.

Related questions:

Can parents participate in NSO?

Yes, our NSO modules will allow parents/guests to access the platform so that they can learn more about their student’s enrollment at WVU. Guests should use guest login option to access the site.

In addition, programming for parents is included at our in-person program. Students may bring up to 2 guests to the in-person program.

Our Mountaineer Parents Club also plays a large role in our orientation experience for families.

Related questions:

Do I need to submit Advanced Placement (AP), International Baccalaureate (IB) or dual enrollment courses prior to my advising appointment?

If you completed AP, IB or dual enrollment coursework, you will need to submit an official score report or transcript prior to your appointments. Students may submit an official PDF copy of the AP or IB transcript by emailing to, or by requesting that the testing center submit the score report. If you have dual enrollment from an institution other than WVU, official transcripts must come directly from the institution. View details on submitting official transcripts.

Please note that score reports and transcripts from testing centers or institutions may take several weeks to receive and process from the date sent.

If you are taking ACCESS courses at any of our WVU system campuses, please make sure those are on file with us as well.

Do I need to take the ALEKS math assessment?

ALEKS is required for all incoming first-time freshman students. You should take the assessment before your advising appointment. Find more information about ALEKS.

Does New Student Orientation have a fee associated with it?

The Office of New Student Orientation charges a one-time fee of $175 to first-time freshmen. This fee is assessed on the student's first tuition bill. This fee is used to cover all operational costs associated with NSO.

Beginning with bills for the fall 2024 term, first-time transfer students will also be charged an NSO fee and are highly encouraged to take advantage of all opportunities within the program.

How can I get my student ID?

If you're a new WVU Morgantown student and haven't submitted a photo for your Mountaineer Card, please do so before attending your in-person New Student Orientation date. Go to and walk through the process step by step.

Once your photo is approved you can pick up your ID card on campus.

  • If you're living on campus, you can pick up your ID card at residence hall move-in.
  • If you are not living on campus, you can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Already enrolled at WVU? Visit to manage your card or report a lost card.

How can I see my residence hall room?

You will be able to look at a model room in your residence hall during the afternoon of your on-campus NSO event. In the meantime, we have virtual tours and video tours of our residence halls. You can browse through to see what rooms and facilities are like in each hall. Floor plans and room dimensions can be found on residence hall web pages.

Related questions:

How do I change the in-person NSO date I registered for?

If you need to change your registration for your NSO date, please email us at and we will be happy to make adjustments as they are available.

How do I ensure that I can register for NSO and receive details regarding the event?

Students must first pay the academic deposit to be eligible to register for NSO. Any student with an academic deposit will receive information to their WVU email account (MIX) regarding NSO.

How do I know who my adviser is so I can register for classes?

First-time freshman students will first need to complete the NSO modules first. Then they will receive communications from an academic adviser to schedule classes. The academic adviser will go over the details of your schedule with you to make sure you understand it.

Transfer students should contact their adviser at any time to schedule first semester classes.

How do I order books after I know my class schedule?

You can find more information on how to order your books on the Course Materials Program page.

How do I prepare for my advising appointment?

Students should explore the following prior to their advising appointments:

How do I register my accommodations with the Office of Accessibility Services?

Once a student is admitted to the University, it is the student's responsibility to make their need for disability-related accommodations known and to provide documentation that meets the office's standards to support the student's need for requested accommodations. According to The Americans with Disabilities Act (ADA), accommodations are provided to ensure equal access. A student has a right to succeed or fail a course based on their own academic performance. Accommodations in a University setting in no way guarantee success in a course or program.

Visit the Office of Accessibility Services' Future Students page for more information and a link to the online application for accessibility services.

How do I select a minor?

Students declare minors once they enter their major fields of study. A student interested in completing a minor (or minors) works with the major adviser to incorporate minor requirements into schedule planning. Students are welcome to consult with advisers in the minor department. Students who wish to complete a minor in music, women’s studies, leadership studies or ROTC must work directly with advisors for those programs. Learn about declaring and completing minors.

How do I submit proof of health insurance?

WVU students are required to have health insurance and will be automatically enrolled in the WVU Aetna student health insurance plan. If you already have health insurance that meets the minimum requirements, you can opt out of the WVU Aetna plan by completing the online student health insurance waiver at the Student Insurance Office website.

How long will the online NSO modules take to complete?

The mandatory content in the online modules should take around two hours to complete. However, the modules link out to many additional resources that are available to help you engage and learn more about enrolling at WVU.

If I am going on an Adventure WV First-Year Trip, does that count as my NSO?

No, your Adventure WV First-Year Trip is a separate program from NSO.

My account says that I have a hold. How do I get this lifted?

NSO hold is lifted within three days of completing the Virtual NSO modules and will be replaced with an advising hold. You will work with your adviser on any schedule changes. If you have other holds on your account (parking, transportation, student conduct or student accounts), you will need to work directly with the department placing the hold.

All transfer students have an advising hold on their account. Your academic adviser will assist you in scheduling courses and getting this hold lifted.

Should parents attend the advising appointments?

We want students to play an active role in planning their first academic semester and create a professional relationship with their academic adviser. We expect that following advising, students will be able to understand and articulate how each course applies to their degree. Parents may attend the advising appointments with their students, but are encouraged to allow their students to play the active role.

What can I expect at the in-person NSO event?

The in-person event will consist of an official welcome, meeting and talking with current and other incoming students, discovering the resources and services available to you, exploring campus and where your classes will be, seeing a model room of where you’re going to live and so much more.

Check the detailed schedule to learn more about your in-person event.

What dates are being offered for the in-person NSO program?

In-person NSO is offered:

  • June 3-28 (weekdays except Wednesdays)
  • July 8
  • July 12

What do I do if I have forgotten my WVU login information?

You can change your password at, or contact our ITS Service Desk at or 304-293-4444

What do I do next for financial aid?

Financial aid is a process, and depending on your situation, this answer will be different for everyone. For additional help navigating your next steps, please visit our financial aid guide. The guide includes information about accepting your financial aid offer, providing verification, documenting any changes to income, and more.

Bills will become available in early July.

What happens if I do not complete NSO?

If a student does not complete the necessary enrollment steps by published deadlines they may be dropped from their schedule of courses and removed from housing assignments.

What if I have more questions about financial aid?

Our virtual NSO modules will have a section devoted to cost, payment, and aid where we will answer commonly asked questions about the financial services available to WVU students. General questions can be directed to our chatbot, Morgan, 24 hours a day on the WVU Hub website or you can always contact our WVU Hub office.

What if I want to change my major?

If you are considering a major change, please do so by filling out our change of major form. Use Career Services' FOCUS2 exam to explore majors and career paths.

What if none of the listed NSO dates work for me?

Students should reach out to and let our team know of your circumstances. We will work with you on alternatives.

When are the NSO modules due?

The NSO online modules are due Monday, June 10. The modules must be completed before scheduling your advising appointment and your classes.

When will my veterans benefits be reflected on my student bill?

Qualifying students should start the certification process online through the Center for Veteran, Military and Family Programs. Select the benefit to access instructions and the list of documents needed to complete the process. Once the Veterans office has approved your benefits, they will send that information to our third-party coordinator to add to your account. This process can take several weeks.

Who do I contact if I have questions about my residence hall assignment?

Contact the Housing Assignments team at or 304-293-2811 to answer your questions about your assignment.

Who do I reach out to with questions about NSO?

Students should reach out to or 304-293-2121 with questions.