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Frequently Asked Questions

WVU is currently conducting New Student Orientation through an online experience. The decision to develop a virtual experience was made due to the novel coronavirus COVID-19 pandemic. The safety and health of our incoming students and their families is always our first priority.

If you have any additional questions, please feel free to email us at

Am I required to complete Virtual NSO?

ALL incoming first-time freshmen (undergraduate) students for Fall 2021 must complete the Virtual NSO online program.

International students should also refer to the International Students and Scholars New Student On-Boarding page for more information about pre-arrival and on-campus orientation programs.

Transfer students can contact their adviser at any time to schedule first semester classes and will receive information about a transfer-specific program later this summer.

Are there any live sessions that I can participate in to get my questions answered?

Yes, when registering you will select one of the four provided Onboarding Program dates to attend. The Onboarding Program will provide a welcome to the Mountaineer family, as well as information focused on housing/residential life, dining plans, student financial services, career services, as well as a chance to ask current students questions.

Are there other educational modules students need to complete prior to moving-in?

Yes, students will need to complete several different modules, including an Alcohol Education module and Return to Campus module. Check your MIX account later this summer for more information on completing these.

Can I challenge my math placement?

Yes, there are a variety of ways to potentially challenge your current math placement. This is something that you should discuss with your adviser.

Can I change my block schedule?

Your block schedule was created to ensure that you are enrolled in the core classes required for your academic major. You will be unable to change your block schedule unless your adviser deems this essential due to specific circumstances (ROTC commitments, Marching Band, etc.).

Can parents participate in Virtual NSO?

Yes, our NSO platform will allow parents/guests to access the platform so that they can learn more about their student’s enrollment at WVU. Guests should use guest login option to access the site. Our Mountaineer Parents Club also plays a large role in our orientation experience for families.

Do I need to submit Advanced Placement (AP), International Baccalaureate (IB) or dual enrollment courses prior to my advising appointments?

If you completed AP, IB or dual enrollment coursework, you will need to submit an official score report or transcript prior to your appointments. Students may submit an official PDF copy of the AP or IB transcript by emailing to, or by requesting that the testing center submit the score report. If you have dual enrollment from an institution other than WVU, official transcripts must come directly from the institution. View more details about how to submit official transcripts. Please note that score reports and transcripts from testing centers or institutions may take several weeks to receive and process from the date sent.

Does New Student Orientation have a fee associated with it?

The Office of New Student Orientation charges a one-time fee of $125. This fee is assessed on the student’s first tuition bill. This fee is used to cover all operational costs associated with NSO.

How can I get my student ID?

If you're a new WVU Morgantown student and haven't submitted a photo for your Mountaineer Card, please do so by June 30. Go to and walk through the process step by step.

If you are living in a residence hall, you can pick your ID card up upon move-in. If you are not living on campus, you can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

How can I see my residence hall room?

We have virtual tours of our residence halls. You can browse through to see what rooms and facilities are like in each hall. Floor plans and room dimensions can be found on residence hall web pages.

How can I submit outside scholarships and 529 college savings plan payments to WVU?

Please visit our Payments page for full instructions on how to mail scholarship checks or 529 checks to our office. All personal check payments should be made through STAR via the student’s WVU Portal. Please note: Due to reduced mail pickups and drop-offs at this time, anything sent to the Hub may be delayed.

For questions about your 529 plan, please contact the provider of the 529.

How do I ensure that I can register for NSO and receive details regarding the virtual event?

Students must first pay the academic deposit to be eligible to register for NSO. Any student with an academic deposit on file will receive information to their WVU email account (MIX) regarding NSO.

How do I know who my adviser is so I can register for classes?

After you complete the online program, you will receive an email within 24 business hours indicating how to move forward with advising. It is possible your adviser for orientation will not be your adviser for your entire time at WVU.

Transfer students can contact their adviser at any time to schedule first semester classes, but are still expected to register for and complete the online program.

How do I order a refrigerator, microwave or other items for my room?

You can pre-order a MicroFridge (the only microwave approved for residence hall use) and other items for your residence hall room at

You can order a MicroFridge even if your roommate is already bringing a mini-fridge.

How do I prepare for my advising appointment?

Students should explore the following prior to their advising appointments:

How do I register for New Student Orientation (NSO)?

You may register for New Student Orientation (NSO) using your WVU credentials. You can find your WVU credentials in your admit letter or you can reset your password at

How do I submit proof of health insurance and immunizations?

WVU students are required to have health insurance and will be automatically enrolled in the WVU Aetna student health insurance plan. If you already have health insurance that meets the minimum requirements, you can opt out of the WVU Aetna plan by completing the online student health insurance waiver at the Student Insurance Office website. You’ll be asked to confirm that you’ve received the required immunizations as part of the waiver. If you won’t be opting out of the WVU Aetna plan, complete the separate immunization questionnaire available on the Student Insurance Office website.

How long will the Virtual NSO portal take to complete?

The mandatory content in the portal should take around an hour and a half to complete. However, the portal links out to many additional resources that are available to help you engage and learn more about enrolling at WVU in the fall.

How will I learn about moving into my residence hall?

You should attend your selected Onboarding Program date to find out more information about moving in.

How will I meet other students?

Check back for virtual hang-out options with incoming students this summer.

You can also meet future Mountaineers on the Class of 2025 Social Center.

My account says that I have a hold. How do I get this lifted?

All incoming first-time freshman students have an orientation hold on their account. This hold is lifted within three days of completing the Virtual NSO modules and will be replaced with an advising hold. You will work with your adviser on any schedule changes. If you have other holds on your account (parking, transportation, financial services and student accounts), you will need to work directly with the department placing the hold.

All transfer students have an advising hold on their account. Your academic advisor will assist you in scheduling courses and getting this hold lifted

Should parents attend the advising appointments?

Parents are discouraged from attending the advising appointments with their students. We want students to play an active role in planning their first academic semester and create a professional relationship with their academic adviser. We expect that following advising, students will be able to understand and articulate how each course applies to their degree.

What are the COVID-19 restrictions in place on campus for fall 2021?

You can find all the information about WVU’s plans to return to campus and current COVID-19 Restrictions on our Return to Campus website.

What do I do if I have forgotten my WVU login information?

You can try to change your password by going to or you can call our ITS Service Desk at 304-293-4444

What do I do next for financial aid?

Financial aid is a process, and depending on your situation, this answer will be different for everyone. For additional help navigating your next steps, please visit our financial aid guide. The guide includes information about accepting your financial aid offer, providing verification, documenting any changes to income, and more.

What if I have more questions about financial aid?

Our virtual NSO platform will have a section devoted to cost, payment, and aid where we will answer commonly asked questions about the financial services available to WVU students. General questions can be directed to our chatbot, Morgan, 24 hours a day on the Mountaineer Hub website or you can always contact our Mountaineer Hub office.

What if I need to speak with Financial Aid?

Our virtual NSO platform will have a section devoted to cost, payment and aid where we will answer commonly asked questions about the student financial services available to WVU students. If you have specific questions, you are welcome to contact our Mountaineer Hub office.

What if I want to change my major?

If you are considering a major change, please do so by contacting the Office of Admissions before completing the virtual NSO platform. Not sure what you want to study? Use Career Services’ FOCUS2 exam to explore majors and career paths.

What is a pre-advising appointment?

A pre-advising appointment is a meeting with an Orientation Leader where you will talk about things like General Education Foundations, DegreeWorks, Schedule Builder and more. It is meant to prepare you to talk with a professional adviser.

What is block scheduling and why is it beneficial?

All incoming first-year students will receive a block schedule. A block schedule is a pre-set schedule that includes the core courses required for an academic program. Benefits of a block schedule include simplification of the course registration process, ensuring accurate course selection and creating opportunities to connect with study partners and new friends in your block of classes.

If students do not have a block schedule, they will work with their adviser in their professional advising meeting to create a full schedule for the fall semester that satisfies their major requirements.

When can I see my block schedule and meet with an adviser?

Students will first need to complete the NSO portal and meet with their Orientation Leader before meeting with an academic adviser to schedule. Your academic adviser will go over the details of your block schedule with you to make sure you understand it.

When do I have to complete Virtual NSO?

All students should complete the Virtual NSO portal by June 11. This will allow you to be able to complete the rest of the NSO process (Onboarding Program, Orientation Leader Meeting, Advising) by June 30.

When does the fall semester start?

The fall 2021 semester will begin Aug. 18. View the full 2021-22 Academic Calendar.

When will I receive my bill and when is it due?

Bills for the fall 2021 semester will be sent around July 1.

When will my veterans benefits be reflected on my student bill?

Qualifying students should start the certification process online through the Center for Veteran, Military and Family Programs. Select the benefit to access instructions and the list of documents needed to complete the process. Once the Veterans office has approved your benefits, they will send that information to our third-party coordinator to add to your account. This process can take several weeks.

Who do I contact if I have questions about my residence hall assignment?

Contact the Housing Assignments team at or 304-293-2811 to answer your questions about your assignment.

Why is my account showing that I am registered for classes if I have not met with an adviser?

Your account might show that you are registered for some classes prior to your meeting with your adviser because we are block scheduling students for core courses required for their academic program their first semester. Your block schedule is produced soon after you register for virtual NSO.

Why was NSO (New Student Orientation) kept a virtual event this summer?

NSO typically creates interactions with more than 1,500 individuals per day consisting of incoming students, their families, WVU staff members and student workers. The decision to continue with a virtual experience was made keeping the safety and health of our incoming students and their families our top priority.

Will Adventure WV first-year trips take place this summer?

Registration is open for summer 2021 Adventure WV First-Year Trips. Programming and participant expectations have been changed to mitigate the spread of COVID-19. Visit the First-Year Trip FAQ and Adventure WV's Coronavirus page for details.

Will I have a block schedule for spring semester?

No, only incoming first-year students will receive a block schedule. In the future, you will work with your adviser to plan in advance of the new term and you will schedule those classes completely yourself.

Will my block schedule contain all of my classes?

No, except for a few majors, your block schedule will only contain the first core courses for your academic program. This may range from 3-12 credits. Students will work one-on-one with their academic adviser to complete their fall schedule and will participate in choosing their General Education Foundation (GEF) courses.